Terms & Conditions Regarding OPPO Premium Service

1.OPPO Premium Service Policy

Terminal device: Terminal device here refers to Reno5 Pro 5G

1.1 The OPPO Premium Service is provided by OPPO official service center or authorized service center subject to the Terms & Conditions. 

1.2 The OPPO Premium Service aims at eliminating your hassle while you using your device. It includes: 

ⅰ Screen Protection Plan: Offers 1 time free screen replacement when the device screen is damaged due to accidental drop, crash or collision within one year.

ⅱ Two-year Warranty Service: Extend the factory warranty for 12 months upon the expiry of the device standard warranty, subject to local factory warranty terms and conditions.

ⅲ Door to Door repair service: If there is a quality problem (non-human reason) on the phone within one year, you can contact OPPO customer service to pick up the phone and return it to the customer address after repair. OPPO will bear the courier

ⅳ Screen protector replacement: OPPO premium customers can enjoy free screen protective film replacement service 4 times a year at *OPPO self-operated service center.

ⅴ Premium Lane: *OPPO self-operated service center open Premium Lane. For OPPO Premium service customers, they can enjoy priority maintenance in the exclusive service channel

* Available services are subject to the place where the service is provided.

1.3 Door-to-Door Repair Service: If there is a product problem (out of warranty) caused by man-made reasons, and the customer requests a Door-to-door repair service, which is not covered by the OPPO premium service, the freight will be borne by the customer.

1.4 Screen replacement:Screen replacement covers broken screens caused by accidents, and does not cover screen failures caused by water immersion. See the Customer Agreement for OPPO Care Product for more details.

1.5 Two-year Warranty Service: It is purchased with the new device or after terminal device purchase within its purchase period, covering the device’s main part. Extended Warranty will not cover the spare parts that were repaired on unauthorized channels. See the Customer Agreement for OPPO Care Product for more details.

1.6 Other value-added services not mentioned above are subject to the place where the service is provided.

1.7 To the extent permitted by local law, OPPO customer service center in the place where the service is provided will provide the OPPO Premium Service based on the local availability of the materials to ensure a better user experience.

1.8 You need to grant authorization to obtain relevant information by signing the delivery receipt and the relevant statement; otherwise, the OPPO customer service center reserves the right to refuse to provide the service.

1.9 Please purchase the terminal device through a channel officially recognized by OPPO, otherwise, the customer service center reserves the right to refuse to provide the service for a device that is not purchased through an official channel.

1.10 You understand and agree that as a result of the service provided, your device/repaired material may vary in appearance or function, and the safety standards/mark for your device/repaired material may apply only to the place where the service is provided due to the requirements of local law because it may differ from the requirements of the law in the place where you purchased your device.

1.11 You need to keep the purchase invoice and OPPO Premium Card to obtain the corresponding service.

Key Takeaway：Customers shall ensure the device data is fully backed up before repair. OPPO official service center or authorized service center will not be responsible for the device data loss or damage.

2.The following is not covered by the OPPO Premium Service

2.1 Device models that are not covered by the OPPO Premium Service according to the local policy(the place where the terminal device is purchased).

2.2 Devices that are not sold through official channels.

2.3 Any devices modified, repaired, tore down, exchanged by unauthorized parties.

2.4 Devices that exceed the validity period of certain service products.

2.5 Devices rent and borrowed to others, or frauds.

2.6 Devices that are damaged deliberately or a fraud.

2.7 Devices that are not able to be verified whether being covered by OPPO Care Product due to incomplete IMEI or a different recorded IMEI.

2.8 Refusal to sign the delivery receipt and the related statement.

2.9 All risks and legal liabilities or losses associated with any transfer due to any differences in the product after you obtain the OPPO Premium Service.

2.10 Any loss of profit, income, or time incurred as a result of any personal business activity due to any differences in the product after you obtain the OPPO Premium Service.

2.11 Any inability to use your device caused by cross-region rather than device fault (such as the inability to access the internet because it does not support the network frequency adopted in that region).

2.12 Beyond the scope of the legal service policy in the place where the service is provided.

*OPPO Self-operated service center including:

*OPPO Authorized Customer Service Center including: