Terms & Conditions Regarding Reno7 series 6-month extended warranty

The 6-Month Extended Warranty offered for Reno7 series pre-order

1. Product

(1) Terminal device: Terminal device here refer to the Reno7 series pro-order handset in UAE, Oman, Bahrain, Qatar, and Kuwait 5 countries

(2) Customer can check the warranty status on the website: https://support.oppo.com/ae/warranty-check/

2. 6-Month Extended Warranty

The 6-month Extended Warranty is purchased with the new terminal device or after terminal device purchase within its purchase period. Based on the factory warranty period,the Extended Warranty extends the original factory period. Customers can check the original factory warranty information at the website: https://support.oppo.com/ae/warranty-policy/

Details:

(1) The 6-Month Extended Warranty extends the device factory warranty for 6 months, covering the device's main part.

(2) Extended warranty covers the inner-warranty repair, excluding device return or exchange.

(3) Extended Warranty covers the device's main part, excluding the accessories of device cover, charge, USB, earphone, removable battery or freebies.

(4) Customer is unentitled to use Extended Warranty to repair the accident damaged spare parts, or to repair the defective spare part after expiration date.

(5) Extended Warranty will not cover the new spare parts subjected to unauthorized repair.

(6) All the defective parts torn down from the terminal device belongs to OPPO Company.

3. Service Request

During the OPPO Care Product effective period, the terminal device with warranty mechanical problems is entitled to be repaired by the following process.

(1) Customer may, within the OPPO Care Product effective period, utilize the OPPO Care Product service to repair the device by taking terminal device, sales receipt, and this “Agreement” to OPPO official service center or authorized service center (OPPO official service center or authorized service center checks OPPO Care Product sales record of the device first). Customer fetches the device after repair in OPPO official service center or authorized service center.

(2) Customer may, within the OPPO Care Product effective period, utilize the OPPO Care Product service to repair the device by couriering terminal device, sales receipt, and this “Agreement” to OPPO official service center or authorized service center (OPPO official service center or authorized service center check OPPO Care Product sales record of the device first). OPPO official service center or authorized service center sends the device after repair to the customer.

Key Takeaway: Customer shall ensure the device data is fully backed up before repair. OPPO official service center or authorized service center will not be responsible for the device data loss or damage.

4. OPPO Care Product Effective Period

(1) The 6-month Extended Warranty will be activated within 7days after the pre-order customer picks up the devices. Extended Warranty will be effective from the date after factory warranty expiration date and be expired in 6 months.

5. Maintenance Notice

(1) All damaged or defective spare parts were torn down from terminal devices belonging to OPPO Company, being dealing by the OPPO official service center or authorized service center.

(2) OPPO official service center or authorized service center technician verifies terminal device and information provided by customer before repair. The OPPO Care Product service will be performed according to the terms and conditions.

(3) Extended Warranty offers unlimited usage. Extended Warranty is expired, the agreement terminates.

6. Exemption clause

OPPO Company shall not be liable for any cost or loss of the following situation:

(1) Customer’s terminal device is not able to be verified whether being covered by OPPO Care Product due to incomplete IMEI or different recorded IMEI.

(2) The Customer who purchases OPPO Care Product, and the customer or representatives who are entitled to enjoy OPPO Care Product service commit any deliberate, serious crime.

(3) Political action or business action such as manufacturer recalls a product, social media exposes product with a defect or any product quality problems etc.

(4) Cosmetic damage due to normal wear and tear, natural ageing, or dust, condensation, cold, hot or other reasons, including but not limited to scratch, Paint tripping rust, cracking etc.

(5) Damaged Terminal device (if any perforation, crash, spare part incomplete or separation) cannot be repaired.

(6) The normal wear and tear of the terminal device, loss of accessories including but not limiting to earphones, SD cards, chargers, USB, pen etc.

(7) Any indirect or incidental loss of the customer who is entitled to enjoy OPPO Care Product.

(8) Terminal device functional problems due to system problems or software problems caused by a software virus.

(9) Deterioration of the terminal device due to man-made damage on purpose. Loss of terminal device caused by theft or other reason.

(10) Terminal device is with performance failure during the in-warranty period.

(11) Deterioration or loss of device due to an event of force majeure such as war, hostile behavior, army action, armed conflict, strike, any riot, terrorist activities, and any natural disasters including but not limited to a hurricane, flood, earthquake, volcano eruption, tsunami, nuclear reaction or nuclear radiation etc.

(12) Damage or loss of the device spare part or any data due to unauthorized teardown, repair in an unauthorized service center.

(13) Customer requires to use the service after the expiration date.

(14) Any value reduction after repair.

(15) Any financial loss or personal injury due to your device.

7. Purchase Policy:

(1) The 6-month Extended Warranty will be activated within 7 days after the pre-order customer picks up the devices.

8. Agreement termination, OPPO Care Product return or transfer

Customer Agreement may terminate if:

(1) OPPO Care Product is expired.

(2) Terminal device is repaired, torn down, exchanged by an unauthorized party.

(3) Customer rents, borrows OPPO Care Product to others, or frauds.

(4) Customer damages the terminal device covered by OPPO Care Product deliberately or frauds.

(5) Customer requests using the service and it was already performed.

9. Return and Refund

(1) OPPO Care Product purchased in OPPO official service center is not allowed to return without defective device individually.

10. Exchange and Transfer

(1) Terminal device is bound with OPPO Care Product which is not possible to be transferred to another device without device exchange.

(2) OPPO Care Product will be transferred to another new same kind terminal device after the old terminal device is exchanged within transfer period, commencement date of OPPO Care Product remains the same.

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Oman: 80074506

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Qatar

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Kuwait: 22069091

Kuwait

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Bahrain: support.bh@oppo.com

Bahrain: support.bh@oppo.com

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