Terms & Conditions Regarding the UAE Find X5 Series Premium Service

1. OPPO Premium Service Policy

Terminal device: Terminal device here refers to Find X5 Series which launched in UAE

1.1 The OPPO Premium Service is provided by the OPPO official service center or authorized service center subject to the Terms & Conditions.

1.2 The OPPO Premium Service aims at eliminating your hassle while you using your device. It includes:

1) International Warranty: Enjoy maintenance, repair, and free software upgrade at OPPO authorized service centers in 62 countries and regions.

2) Exclusive Engineer: Top-level technical engineers - Find Masters will provide exclusive maintenance service for you at the
*OPPO Dubai Self-operated service center

3) Premium Lane:A special lane reserved for u without queuing at the *OPPO Dubai Self-operated service center

4) Loan Phone Service:Backup devices are available for loan during maintenance at the
*OPPO Dubai Self-operated service center.

5) Free Disinfection Service: enjoy professional mobile phone disinfection and maintenance services at the *OPPO self-operated service centers.

6) Free Software Upgrade: update the system vision for free.

7) Free Labor Costs: Enjoy free labor costs for device repair within the first year after purchase at the *OPPO self-operated service centers. Out-of-warranty repairs only need to pay for materials.

8) Service Day: On the 10th to 12th of each month, service day activities are held in 850+ service centers in 24 overseas countries and regions to provide users with additional maintenance discounts, free disinfection and maintenance service, and some special service activities.

9) 1 Hour Flash Fix: OPPO service centers provide users with fast and high-quality repairs, and the entire service process is within one hour.

10) Free Protective Films: Enjoy free screen protective film replacement service 4 times a year at *OPPO Self-operated service center.

* Available services are subject to the place where the service is provided.

1.3 You need to grant authorization to obtain relevant information by signing the delivery receipt and the relevant statement; otherwise, the OPPO customer service center reserves the right to refuse to provide the service.

1.4 Please purchase the terminal device through a channel officially recognized by OPPO, otherwise, the customer service center reserves the right to refuse to provide the service for a device that is not purchased through an official channel.

1.5 You understand and agree that as a result of the service provided, your device/repaired material may vary in appearance or function, and the safety standards/mark for your device/repaired material may apply only to the place where the service is provided due to the requirements of local law because it may differ from the requirements of the law in the place where you purchased your device.

1.6 You need to keep the purchase invoice to obtain the corresponding service.

Key Takeaway: Customers shall ensure the device data is fully backed up before repair. OPPO official service center or authorized service center will not be responsible for the device data loss or damage.

2. The following is not covered by the OPPO Premium Service

2.1 Device models that are not covered by the OPPO Premium Service according to the local policy(the place where the terminal device is purchased).

2.2 Devices that are not sold through official channels.

2.3 Any devices modified, repaired, tore down, exchanged by unauthorized parties.

2.4 Devices that exceed the validity period of certain service products.

2.5 Devices rent and borrowed to others, or frauds.

2.6 Devices that are damaged deliberately or a fraud.

2.7 Devices that are not able to be verified whether being covered by OPPO Care Product due to incomplete IMEI or a different recorded IMEI.

2.8 Refusal to sign the delivery receipt and the related statement.

2.9 All risks and legal liabilities or losses associated with any transfer due to any differences in the product after you obtain the OPPO Premium Service.

2.10 Any loss of profit, income, or time incurred as a result of any personal business activity due to any differences in the product after you obtain the OPPO Premium Service.

2.11 Any inability to use your device caused by cross-region rather than device fault (such as the inability to access the internet because it does not support the network frequency adopted in that region).

2.12 Beyond the scope of the legal service policy in the place where the service is provided.

*the OPPO Dubai Self-operated service center

The OPPO Dubai Self-operated service center
CITY NAME ADDRESS
Dubai Onyx Tower OPPO Service Center Office 801, Onyx Tower 1, Dubai Internet City, The Greens, Dubai. +97143938801

*OPPO Self-operated service center including:

OPPO Self-operated service center
CITY NAME ADDRESS
Dubai Onyx Tower OPPO Service Center Office 801, Onyx Tower 1, Dubai Internet City, The Greens, Dubai.+97143938801
Ajman Ajman OPPO Service Center Shop No.2,Ground Floor, Diwan tower C, Al Nakheel 2, Ajman ,UAE 065645821


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Kuwait: 22069091

Kuwait

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Kuwait: support.kw@oppo.com

Bahrain: support.bh@oppo.com

Bahrain: support.bh@oppo.com

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