If your OPPO phone has been stolen or has gone missing, it's important to take action to locate it, protect your privacy, and prevent any potential loss. By following the instructions below, you can remotely track, lock or erase all the data from your OPPO device. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Find, lock and erase data on your OPPO phone If your phone is with a network provider, we suggest contacting them to have it locked from the network. This way, it will prevent the phone from making calls. Note: Once you signed in to your Google account on your device, the Find My Device is automatically turned on. For more information, check this link for Google Account Help. For ColorOS 6.0 to ColorOS 13 and above: 1. Go to android.com/find and sign in to your Google Account. Make sure to sign in to the Google account linked to your phone. 2. On the map, see where the device is. Please note that the location is only approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. 3. Choose what you want to do from the options below: PLAY SOUND – Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. SECURE DEVICE – Locks your device with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. ERASE DEVICE – Permanently deletes all data on your device (but might not delete data on SD cards). After erasing, Find My Device won't work on the device. For ColorOS 5.1 and 5.2: 1. Go to android.com/find and sign in to your Google Account. Make sure to sign in to the Google account linked to your phone. 2. On the map, see where the device is. Please note that the location is approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. 3. Choose what you want to do from the options below: PLAY SOUND – Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. SET UP SECURE & ERASE – Locks your device with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Permanently deletes all data on your device (but might not delete data on SD cards). After you erase it, Find My Device won't work on the device. Note: If you find your device after erasing the contents, you'll likely need your Google Account password to use it again. Related articles: How to Activate Find My Device on OPPO Phone How to Enable Location Service on OPPO Phone * Pictures, settings, and paths might differ from those of your phone but these won't affect the description in this article.
ColorOS 12 to 15ColorOS 7.0 to 11.3ColorOS 5.0 to 6.1ColorOS 3.0 to 3.2 Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 12 to ColorOS 15 and above. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. How to Set Pattern and Lock Screen Password For ColorOS 15 and above: Go to [Settings] > [Security and privacy] > [Device unlock] > [Screen lock] to set up your Lock screen password. For ColorOS 14: Go to [Settings] > [Security & privacy] > [Set screen lock]. Choose the password type (Numeric, Pattern, or Alphanumeric). Then, you may set the password and re-enter to confirm. For ColorOS 12 and ColorOS 13: Go to [Settings] > [Password and Security]. Choose the password type (Numeric, Pattern, or Alphanumeric). Then, you may set the password and re-enter to confirm. Change the passcode Go to [Settings]> [Security & privacy] / [Password and Security] > [Lock Screen Password] and enter your password. Under MODIFY PASSWORD, choose the password type and see a new password. Repeat the new password to confirm. Turn off the passcode Go to [Settings] >[Security & privacy] [Password & Security] > [Lock Screen Password] and enter your password then tap [Turn off password]. Repeat the password to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 7.0 to 11.3. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Set Lock Screen Password]. Note: Before proceeding to set a lock screen password, please take the time to read the prompt that says, "If you forget your lock screen password, you will be unable to unlock your phone or recover your phone data." If forgotten, contact OPPO Support Team, or take your phone, proof of purchase, and warranty card to a nearby OPPO Customer Service Center for further assistance. By default, you'll be prompted to enter a 6-digit digit password. If you want to use other password types, choose to either use Face or Fingerprint. To choose other types of encryption, tap [Other Encryptions] / [Use a different password type]. You can choose from four types of passwords: Tap Pattern Code and draw a pattern with at least four dots connected. Tap the 4-Digit Password and set a numbers-only passcode that contains four characters. Tap 4-16 Digit Password and set a numbers-only passcode that contains four to sixteen characters. Tap Password with 4-16 Alphanumeric Characters and set a passcode that contains four to sixteen numbers and/or letters as your preference. Change the passcode Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Lock Screen Password]. Draw or enter your current pattern or password to confirm then tap [Modify Password]. Enter the old password, and then enter a new one or use a different password type or encryption. Turn off the passcode Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Lock Screen Password]. Draw or enter your current pattern or password to confirm then tap [Turn Off Password]. It will ask you to enter your current pattern or password to confirm again. Draw or enter your current pattern or password to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 5.0 to 6.1. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password Go to [Settings] > [Fingerprint, Face & Passcode], enter [Lockscreen Passcode] / [Lock Screen Password], tap [Turn on Passcode]. You'll be prompted to enter a 6-digit numeric code. If you want to use other passcode types, just choose to either use Face or Fingerprint. To choose other types of encryption, tap [Other Encryptions]. You can choose from four types of passcodes: Tap Pattern Code and draw a pattern with at least four dots connected. Tap the 4-Digit Numeric Code and set a numbers-only passcode that contains four characters. Tap 4-16 Digit Numeric Code and set a numbers-only passcode that contains four to sixteen characters. Tap 4-16 Digit Alphanumeric Code and set a passcode that contains four to sixteen numbers and/or letters as your preference. Change the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > [Lockscreen Passcode], tap [Modify Password]. Draw or enter your current pattern or passcode to confirm. Turn off the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > [Lockscreen Passcode], tap [Turn off Password] > [Turn Off]. Draw or enter your current pattern or passcode to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 3.0 to 3.2. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password For ColorOS 3.2: Go to [Settings] > [Fingerprint, Face & Passcode], enter [Lockscreen Passcode], tap [Turn on Passcode]. You'll be prompted to enter a 4-digit numeric code. If you want to use other passcode types, tap [Other Encryptions]. To choose other types of encryption, tap [Other Encryptions]. You can choose from two other types of passcodes: Tap Pattern Code and draw a pattern with at least four dots connected. Tap 4-16 Custom Alphanumeric Code and set a passcode that contains four to sixteen numbers and/or letters as your preference. For ColorOS 3.0 to 3.1: Go to [Settings] > [Fingerprint & Passcode] > [Turn on Passcode]. A pattern passcode is recommended. Draw a pattern with at least 4 dots connected, and release your finger when it's done. Draw your passcode again when asked to confirm it and activate it. To use other passcode types, tap [Other Encryptions] to switch to a custom alphanumeric code or a 4-digit numeric code. Change the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > tap [Modify Passcode]. Draw or enter your current pattern or passcode to confirm. Turn off the passcode For ColorOS 3.2: Go to [Settings] > [Fingerprint, Face & Passcode], tap [Turn off Passcode]. Draw or enter your current pattern or passcode to confirm. For ColorOS 3.0 and 3.1: On the phone with a passcode, go to [Settings] > [Fingerprint & Passcode]. After you enter or draw your passcode or pattern, you'll find two options: Turn off Passcode: Tap this option, then enter or draw your passcode or pattern to turn off your passcode. Modify Passcode: Enter or draw the old passcode or pattern, then enter or draw a new one, or tap [Other Encryptions] to switch to other passcode types. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Applicable products:SmartphonesSystem version:All system versions
Private Safe is a feature on OPPO devices designed to protect important files, images, and other documents. If you've forgotten the password you created for Private Safe, a security question you set up can assist you in recovering it. Read on to learn how. Set Up Security Questions for Private Safe 1. Go to [Settings] > [Fingerprint, Face & Password] / [Password & security] > [Privacy Password] or [Set Privacy Password]. 2. Enter the privacy password or set the password if you have not set any. 3. Tap [Security Question] and enter the privacy password. 4. Tap the current question displayed to select a security question. You can also customize the question. 5. Enter the security question's answer and tap [Done] in the upper-right corner. Note: We understand how important the data you have saved on the Private Safe/ File Safe is, and not being able to access it can be frustrating, however for privacy concerns, OPPO does not store personal/ private data, like passwords. Related articles: How to Delete Privacy Password on OPPO Phone Where is the Privacy Password Stored on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Turning off or deleting your privacy password will also deactivate the protection of the Private safe and App lock. If you still wish to proceed, you can do so in your OPPO phone's Settings. To find out how to delete your Privacy password, keep reading below. Note: Available for ColorOS 5.1 and above devices. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Delete Privacy password Below are the ways to delete the Privacy password per the ColorOS version on your OPPO phone. For ColorOS 12 to ColorOS 15 and above: Go to [Settings] > [Password & Security] > [Privacy Password] then enter your privacy password and tap [Turn off password], then tap [Turn off] and enter your privacy password to confirm. For ColorOS 5.1 to ColorOS 11: Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Privacy Password] > enter the privacy password, then tap [Turn off password] and tap [Turn off], then enter your privacy password again to confirm. What to Do If I Can't Remember My Privacy Password There are two ways to recover the password to your Private Safe: Face or Fingerprint password: Unlock your Private Safe using these methods if you had set them beforehand. Security questions, Recovery email, or OPPO ID: Enter the answer to the security question you set, or enter the email address or reset using the password of your OPPO ID. Note: If the above methods were unsuccessful or not previously set up, resetting the Privacy password is unlikely. If you did not set up a security email or questions We understand how important the data you have saved is on the Private Safe/ File Safe, and not being able to access it can be frustrating, but for privacy concerns, we don't store personal/private data, like passwords. What to Do If No Recovery Method is Set If you forgot your password in Private Safe/ File Safe and did not set any recovery method like those mentioned above, you need to back up all your files and perform a factory data reset. Note: Performing a factory data reset will erase all your files in Private Safe/ File Safe. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Where is the Privacy Password Stored on OPPO Phone Set Pattern and Lock Screen Password on Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Update Software Using the SD Card of Your OPPO Phone
Applicable products:SmartphonesSystem version:All system versions
Updating your OPPO phone to its latest software can make your phone free from bugs and fix other issues your phone may have. There are different ways to update your OPPO phone- through OTA (Over the air), using a computer, and from an SD card. There are steps below to know how to update your OPPO phone to the latest software from an SD card and things you need to do before performing the update, such as backing up your data. Check the step-by-step guide here! Benefits of updating your OPPO phone to the latest software Optimizing system performance. Prolonging your battery life. Developing compatibility with more third-party apps. Enhancing the system stability. Reminders: Note: Back up your data before doing an update. Although OTA Update doesn't require backing up your data, it is still best to make backing up data a practice every time you update anything on your phone. Make it a habit at any time. Plug your OPPO phone into power, or keep the battery level over 40%. The update process takes some time. DO NOT operate or power off your device during the process. DO NOT root the phone yourself, for that might cause damage to your system, and the warranty service will be terminated immediately. Update with SD card is mainly used if the phone freezes at a certain interface or OPPO logo, or can't boot but can get into Recovery Mode. How to Update with SD Card (Recovery Update) 1. Go to your local OPPO Official Website, tap [Select another site] and choose your country or region. Tap [Support] and then tap [Software Updates], then look for the model of your OPPO phone on the list. 2. Download the firmware to the root directory of your SD Card (A root directory is a top-most directory in the SD Card file systems). 3. Insert your SD card, then Power off the phone. 4. Press and hold the Power and Volume Down buttons, until your phone enters Recovery Mode. 5. After entering the Recovery mode, choose a language. 6. Under the Recovery Mode, tap [Install from storage device] > [Install from SD], and find the update package. Note: You may need to enter your lock screen password before proceeding to install the package. 7. Tap the firmware. A confirmation message will appear on your screen. Tap Yes. Your device will reboot and start updating, which will take some time. Note: If you can’t update your OPPO phone by yourself, you can ask for the assistance of your local OPPO Service Center. Please backup the important data, bring your mobile phone, invoice, and warranty card, and go to the local OPPO customer service center to ask a professional maintenance engineer for help. To find the nearest service center, you can go to your local OPPO official website > [Support] > click/ tap on [Service Center] and select your country or region. Related articles: How to Update OPPO Phone Software in Recovery Mode How to Update OPPO Phone to the Latest Android Software * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
The Private Safe feature on OPPO devices provides the most secure method of safeguarding your important documents, files, images and other data. However, once the password on this feature is disabled, you will not be able to use Private Safe. If you still wish to proceed, you can do so by following the path provided below. Note: This article is applicable for ColorOS 5.1 and above devices. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. How to Turn Off Password for Private Safe For ColorOS 12 to ColorOS 15: Go to [Settings] > [Password & Security] > [Privacy Password], then enter your privacy password and tap [Turn off password], then tap [Turn off] and enter your privacy password to confirm. For ColorOS 5.1 to ColorOS 11: Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Privacy Password] > enter the privacy password, then tap [Turn off password] and tap [Turn off], then enter your privacy password again to confirm. Related articles: How to Put App Lock on OPPO Phone Set Pattern and Lock Screen Password on Your OPPO Phone *Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
How to Look Up IMEI/ Device Code on Your OPPO Watch
Applicable products:WatchSystem version:No system version involved
Every OPPO Watch or gadget has a different Device code or IMEI. IMEI stands for International Mobile Equipment Identity. In other words, it is the uniqueness of every product. Checking the IMEI of your OPPO Watch is so simple. Check the easy guide here! How to Check IMEI/ Device Code on OPPO Watch On your OPPO Watch, go to [Settings] > [System] and tap [About] > [IMEI]. For more information about the IMEI and S/N of OPPO Watch and other OPPO products, see How to Find IMEI and Serial Number (S/N) of OPPO Products. Related articles: What to Do if I Lost My OPPO Watch OPPO Watch: Not Just Another Smart Watch How to Check Your OPPO Device's Warranty Status * Pictures, settings, and paths might differ from those of your watch, but these won't affect the description in this article.
How to Synchronize the Time on Your OPPO Watch and Band
Applicable products:Accessories,SmartphonesSystem version:No system version involved
Pairing your OPPO Watch or OPPO Band for the first time on your phone will automatically synchronize the time and the time zone. However, the OPPO Watch/ Band alone cannot change the time by itself and is impossible to change through a network. We recommend synchronizing the time accurately on your OPPO Watch or Band when you pair it with your phone. For more information on how to do this, please refer to the instructions below. How to pair OPPO Watch Turn on your OPPO Watch. On your phone, download the WearOS app. After that, open the [Wear OS] app and tap [Set it up]. On your OPPO Watch, follow the onscreen instructions to choose a language and accept the terms of service. On your phone, follow the onscreen instructions until you see the name of your OPPO Watch, then tap the name of your OPPO Watch. You will find a code on your phone and OPPO watch. Then, on your phone, tap [Pair]. Wait for a moment, as this could take a few minutes. After successfully pairing the devices, check the WearOS app on your phone, and you will see the "Connected" sign. How to pair OPPO Band Connect your OPPO Band to the charger, then turn it on, and it will enter the pairing page. Download the HeyTap Health app. After installing the HeyTap Health App, tap the [Add device] button on the Manage tab to enter the device pairing page. Select the device name consistent with the display on the band, then follow the onscreen instructions to finish pairing. FAQs Will the OPPO Watch/ OPPO Band's time be inaccurate when it is off for a long time? The time will not be accurate when both devices do not have power for a long time. You need to connect your mobile phone again to synchronize the time. Does the Power Saver Mode delay the time on my OPPO Watch/ OPPO Band? If you use the battery life mode for a long time, the time may be a few seconds slower every day. Will the synchronization of the time on my devices fail if I switch back to Smart mode? There is a chance that the sync time will fail when you switch back to the Smart mode, resulting in the wrong time in Smart mode. You need to connect your mobile phone again to synchronize the time. Discover more on OPPO's wearables here! Related articles: OPPO Watch FAQ How to Pair OPPO Watch with an iPhone Smartwatches that Pair with OPPO Phone * Pictures, settings, and paths might differ from those of your phone, watch and band, but these won't affect the description in this article. Moreover, ALL the images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.
Applicable products:SmartphonesSystem version:ColorOS 14 and above,ColorOS 13.X,ColorOS 13.2,ColorOS 13,ColorOS 13.1 and above,ColorOS 13.1
Enabling a lock screen password on your OPPO device is essential to prevent unauthorized access to your device, particularly when it gets lost or stolen. The same goes when shutting off your device; verifying the lock screen password prevents it from intentionally powering off the device. For more information and how to enable it, please read on. Note: Available for ColorOS 13 and above models only. Check your ColorOS version in [Settings] > [About Phone] / [About Device]. How to enable password to power off Go to [Settings] > [Password & security] > [System security] > and toggle to on/off the [Require Password to power off]. Note: Even if this function is turned on, you can still force shut down by holding down the Power and Volume Up buttons for 8 seconds. Related articles: Set Pattern and Lock Screen Password on Your OPPO Phone Lock Screen Password Recovery on OPPO Phones How to Remotely Find OPPO Phone and Lock or Erase Data * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:All system versions
ColorOS 12 and aboveColorOS 6.0 to 11.3ColorOS 3.2 - 5.2ColorOS 3.1ColorOS 3.0 Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable for ColorOS 12 to ColorOS 15. Check your phone's ColorOS version in [Settings] > [About Device]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [System settings] / [Additional settings] / [System & update] > [Back up and reset] > [Reset phone], and choose an option available for factory data reset and if asked, enter your lock screen password to confirm. Note: Any reset option cannot be revoked once it is operated. Note: The Erase downloaded apps and their data option is removed from ColorOS 12 and above devices. Reset network settings This option will reset the Wi-Fi, Bluetooth, and mobile network settings of your smartphone. Reset System Settings Only This option will reset phone settings without deleting any data or media files. Erase All Data Clear all data including photos and music. If you forgot your lock screen password Resetting the lock screen password using your email is not possible for ColorOS 7 and above. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 6.0 to 11.3. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [Additional settings] > [Backup and Reset] > [Reset to Factory Settings] / [Erase all data (factory reset)], and choose an option available for factory data reset. Note: Any reset option cannot be revoked once it is operated. Reset System Settings Only This option will reset the phone's settings without deleting any data or media files. Erase Downloaded Apps and their Data Keep data like photos and music and other non-app data. Erase All Data Clear all data including photos and music. Clear the Contacts and Call History on This Phone Contacts on the SIM card will be retained. Clear the SMS and MMS Messages on This Phone SMS messages on the SIM card will be retained. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Note: For ColorOS 7 and above, resetting the lock screen password using your email is not possible. If you forgot your password, you may contact your local OPPO Customer Service Center for further assistance. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 3.2 to 5.2. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags. Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [Additional settings] > [Back up and Reset] > [Factory Data Reset], choose an option available for factory data reset. Note: Any reset option cannot be revoked once it is operated. Reset System Settings This option will reset phone system settings without deleting any data or media files. Erase All App Data and Deletable Apps This option will delete all third-party apps and app data. But the data saved by the user will be kept such as photos, music, and videos. Erase All Content and Settings Through this option, all data of OPPO smartphones will be cleared including contents, settings, photos, and music. OPPO smartphone will be reset to its original state which is the factory state. Erase Contacts and Call Logs By choosing this option, all the contacts and call history on the phone will be erased. Only the contacts on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. Erase all SMS and MMS By choosing this option, all the SMS and MMS messages on the phone will be erased. Only the SMS messages on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 3.1. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [Additional Settings] > [Back up and reset] > [Factory data reset] to reset your OPPO smartphone. In [Factory data reset], the OPPO smartphone has four options. Choose one according to your needs: Note: Any reset option cannot be revoked once it is operated. Reset All System Settings This option will reset all phone settings without deleting any data or media files. Erase All Content & Settings Clear all data including photos and music. Erase Contacts & Call Logs By choosing this option, all the contacts and call history on the SIM card will be erased. Only the contacts on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. Erase All SMS & MMS Messages By choosing this option, all the SMS and MMS messages on the SIM card will be erased. Only the SMS messages on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 3.0. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. What is factory data reset The factory data reset is to reset your OPPO smartphone to its original system by erasing data optionally. You can do Factory data reset if your phone lags, the phone has too many junk files and caches, or has issues with the system or applications. Get ready for resetting By doing [Factory data reset], all data on your phone will be permanently erased, so you need to make a backup and transfer that to your computer or SD card to prevent data loss. Hard reset your OPPO phone to factory settings Go to [Settings] > [Additional settings] > [Back up and reset] > [Factory data reset] to reset your OPPO smartphone. In [Factory data reset], the OPPO smartphone has four options. Choose one according to your needs: Note: Any reset option cannot be revoked once it is operated. Erase all app data and apps that can be uninstalled Keep only the data you saved, like photos and music. Erase all content and settings Clear all data including photos and music. Erase the contacts and call history on this phone Only preserve the contacts on the SMS card. Erase the SMS and MMS messages on this phone Only preserve the SMS messages on the SIM card. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch? How to Hard Reset OPPO Phone with Android 11? * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article.
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