How to Allow Camera Permission for Video Call on OPPO Phone
Applicable products:SmartphonesSystem version:ColorOS 14 and above,ColorOS 11.1 and above,ColorOS 5.0-7.2,ColorOS 11 and above,ColorOS 12 and above
How to Allow Camera Permission for Video Call on OPPO Phone If you are unable to make a video call on Facebook, WhatsApp, WeChat, or any other application, it could be because the camera permission is turned off in the App Permission Manager. Enabling the camera permission is easy, follow the instructions below to learn how. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Enable camera permission For ColorOS 13 and above: Open the [Tools] folder > [Phone manager] > [App management]. Tap an application, then tap [Permissions], tap [Camera], then change the permission. For ColorOS 11 to ColorOS 12: Open the [Tools] folder > [Phone Manager] > [Privacy permissions] > [Permission manager] > [Camera], then tap the app you wish to change the camera permission. For ColorOS 7.1 to 7.2: Go to the [Tools] folder on your homescreen > [Phone Manager] > [Privacy Permissions] and tap [App permissions]. Tap [Apps] and choose the apps you want to allow the camera permission, then toggle [Camera] to allow. For ColorOS 6.0 to 6.1: Go to [Settings] > [Security] > [Permissions] > [Apps] and select an app you wish to change the camera permission and choose to allow, deny or ask. For ColorOS 3.1 to 5.2: Go to [Phone Manager] > [Privacy Permissions] > [App Permissions] > [Permissions] > [Use camera] > choose an application and tap [Allow]. For ColorOS 3.0: Go to [Security Center] / [Security] > [Privacy Permissions] > [App permission management] > [Permissions] > [Use camera] > choose an application and tap [Allow]. Note: If the problem cannot be solved, check the version of the application and update it to the latest version. See How to Update Applications in Google Play Store. Related articles: How to Allow/ Deny App Permission on OPPO Phone The OPPO Phone Manager/ Security Center * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Videos Keep Pausing Automatically on OPPO Phone Were you watching a video from a pre-installed or third-party video app such as YouTube, and it suddenly paused? An unstable internet connection, malicious or corrupted third-party video apps, or video apps that have occupied the audio focus might be causing the video to pause automatically. Read on to learn how to fix this issue. What to do if videos keep pausing Here are some troubleshooting steps you can do if your videos keep pausing: Check your Internet connection Use a strong and stable Wi-Fi connection or mobile data to stream videos. Check for recently installed video apps Check if your phone has installed any video apps recently which might be causing this issue. Uninstall any suspicious app from your phone. For ColorOS 12 and above: Go to [Settings] > [Apps] > [App management] and tap the [3-dotted] icon in the upper right corner > [Show system] Check if any new video application has been installed. For ColorOS 7.0 to ColorOS 11.3: Go to [Settings] > [App Management] > [App List] > tap the [2-dots] icon in the upper right corner > [Show System] and check if any new video application has been installed. For ColorOS 5.0 to ColorOS 6.1: Go to [Settings] > [App Management] > [Show System Process] > check if any new video application has been installed. For ColorOS 3.1 and ColorOS 3.2: Go to [Settings] > [App Management] > [Installed] > check if any new video application has been installed. For ColorOS 3.0: Go to [Settings] > [Additional Settings] > [Application Management] > [Installed] > check if any new video application has been installed. Clear the cache Clearing the cache depends on the video player you are using. Please follow the path below. For ColorOS 12 and above: Go to [Settings] > [Apps] > [App Management] > [3-dotted] icon > [Show System] > [*The Video App you are using] > [Storage usage] > [Clear Data]. For ColorOS 7.0 to ColorOS 11.3: Go to [Settings] > [App Management] > [App List] > tap Icon > [Show System] > [*The Video App you are using] > [Storage usage] > [Clear Data]. For ColorOS 5.0 to 6.1: Go to [Settings] > [App Management] > [Show System Process] > [*The Video App you are using] > [Storage usage] > [Clear Data]. For ColorOS 3.1 and 3.2: Go to [Settings] > [App Management] > [All] > [*The Video App you are using] > [Clear Data]. For ColorOS 3.0: Go to [Settings] > [Additional Settings] > [Application Management] > [All] > [*The Video App you are using] > [Clear Data]. For ColorOS 2.1: Go to [Settings] > [App Management] > [*The Video App you are using] > [Clear Data]. Restart your phone Restart your phone so all apps that are not needed will stop running. Press and hold the Power button until the slide-down to power off message appears. Drag or tap the power icon down to turn off the phone. To turn the phone back on, press and hold the Power button until you see the OPPO logo. After this, try to play a video that you have on your device and one that won't be needing an Internet connection. Clean up the storage cache For ColorOS 7.0 to ColorOS 12 and above: Go to [Tools] folder > [Phone Manager] > [Clean Up Storage] > [Clean]. For ColorOS 6.0 & 6.1: Go to [Phone Manager] > [Clean Up Storage]> [Clear all] . For ColorOS 5.0 to ColorOS 5.2: Go to [Phone Manager] > [Clean Storage] > [Clear All]. For ColorOS 3.2: Go to [Phone Manager] > [Clean up & Accelerate] > [Clean]. For ColorOS 3.0 & 3.1: Go to [Files] > [Clean] > [Clean]. For ColorOS 2.1 and earlier: Go to [Files] > [Category] > [Cleanup]. Wait until the scanning is complete and tap [Start cleaning]. * Depending on the ColorOS version, some will show [Clean] / [Clear All] / [Clean Up] on the setting path but is the same function. Uninstall and re-install the video app If the steps above did not fix the concern, uninstall the application, and reinstall it back again from the Play Store or App Market. Perform software update Check if your phone has an available update. Go to [Settings] > [Software Update] / [System Update] / [About Device]. Reset your OPPO phone to factory settings Back up and transfer the data on your phone first, then reset your phone will go back to its initial state and settings. See How to Factory Reset an OPPO Phone. If the abovementioned steps did not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service, you can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Issues When Watching Video: No Audio, Lagging, Can't Use Video Player How to Allow Camera Permission for Video Call on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Will Clone Phone Overwrite Old Files on New Phone Using the OPPO Clone Phone application to clone your new phone will overwrite the old files. To learn more about this process, please continue reading. Note: Check your ColorOS version in [Settings] > [About Phone] / [About device]. Will the existing data be deleted on the new phone after using Clone Phone Yes. When you use the Clone Phone, all the existing apps and app data on the new phone will be overwritten by data from the old phone. This means all existing data in the new phone will be erased. Hence it is advised to perform a backup on the new phone if it has existing data before using the Clone Phone application. Note: Transferring data through the OPPO Clone Phone app will not delete the files on the source device. Related articles: Unable to Scan QR Code During OPPO's Clone Phone OPPO Clone Phone: Taking Too Long to Transfer Files * The picture might differ from those of your phone, but this won't affect the description in this article.
How to Check OPPO Phone Storage It's a good habit to check your OPPO phone's storage regularly. Doing so lets you see how much storage is left and eliminates any unwanted files you may not have known were taking up space. Please keep reading to learn how to check and clean your storage. Note: Check your ColorOS version in [Settings] > [About phone] / [About device]. Know your OPPO phone's memory For ColorOS 13 and above: Go to [Settings] > [About device] > tap on [Storage] to see a detailed view of your phone's storage. For ColorOS 12: Go to [Settings] > tap on [Storage] to see a detailed view of your phone's storage. For ColorOS 11: Go to [Settings] > [Storage] to view the storage space remaining on your phone. For ColorOS 3.0 to 7.2: Go to [Settings] > [Additional Settings] > [Storage] to view the storage space remaining on both your internal phone storage and SD card. * In some OPPO devices, you can also tap the [File] / [File Manager] on the Home screen, then tap [Files] / [All Files] to view the remaining space on your phone. Optimize your storage space Use Clean Up Storage to quickly detect and remove hidden temp (temporary folders or files), cookie, and cache files generated every time you open or download something from any websites or apps. For ColorOS 7.0 and above: Go to [Phone Manager] > [Clean Up Storage] / [Clean Up] > [Clean]. For ColorOS 6.0 & 6.1: Go to [Phone Manager] > [Clean Up Storage]> [Clear all]. For ColorOS 5.0 to 5.2: Go to [Phone Manager] > [Clean Storage] > [Clear All]. For ColorOS 3.2: Go to [Phone Manager] > [Clean up & Accelerate] > [Clean]. For ColorOS 3.0 & 3.1: Go to [Files] > [Clean] > [Clean]. For ColorOS 2.1 and earlier: Go to [Files] > [Category] > [Cleanup]. Wait until the scanning is complete and tap [Start cleaning]. Note: Depending on the ColorOS version, some will show [Clean] / [Clear All] / [Clean Up] on the setting path but is the same function. Related article: Clean Storage Space to Free Up Space on OPPO Phone The OPPO Phone Manager/ Security Center Search Files Using File Manager on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
How to Fix WhatsApp Notification Sound Issue on OPPO Phone
Applicable products:SmartphonesSystem version:All system versions
Are you facing issues with your WhatsApp app where the notification sound is not working? This may result in no notifications on the lock screen or alert tone when receiving a message. You can resolve this problem by adjusting your OPPO phone and WhatsApp app settings. We have created a step-by-step guide for fixing this issue to assist you. Keep reading to learn more! Fix the WhatsApp notification sound On your OPPO device Confirm whether WhatsApp notifications are turned on: Go to [Settings] > [Notification & Status Bar] > then toggle [Allow Notification Bar in Lockscreen]. In some OPPO devices: [Settings] > [Notification & Status Bar] > [Manage notifications] > [Lock screen notifications] and choose your desired option if you want [Display Title and Body] or [Do not display] and look [WhatsApp] on the list of apps below, then toggle to see notifications from it on your lock screen. On WhatsApp 1. Make sure that WhatsApp notifications aren't muted in WhatsApp settings and each chat: On your OPPO phone, open [WhatsApp], and at the upper right corner, tap the [ three-dotted vertical line] > [Settings] > [Notifications] and make sure that [Conversation tones] are enabled to play sounds for incoming and outgoing messages. Also, set a notification tone for Messages, Groups, and Calls to notify for any notification. To set a notification tone: Go to [Whatsapp], tap the [ three-dotted vertical line] > [Settings] > [Notification] > Under Messages, tap [Notification tone] and select your preferred ringtone. Repeat the steps for Groups and Calls. Open a chat you wish to receive notifications from > Tap on [ three-dotted vertical line] > Make sure it is not muted. 2. Make sure to have a strong network connection; if your phone has a bad Internet connection or is on the edge/outside of a coverage area, it may take some time before WhatsApp can reconnect to your phone and deliver notifications. 3. If the battery saver is enabled, notifications will not be delivered to conserve the battery. Make sure the battery saver mode is turned off. 4. Ensure WhatsApp is pinned to Start. If you miss a notification, you can still see an unread message count on the live tile. • To pin an app to start: On your home screen, swipe up to see all your apps, Click [Manage]> [Select]> [WhatsApp]> [Add] In some OPPO devices:On your home screen, swipe up to see all your apps, then press and hold [WhatsApp] and tap [Select], then tap [Add]. Alternatively, press and hold [Whatsapp], then drag and place it on your home screen. Note: This option only works if your OPPO phone uses the App Drawer feature. See Explore the Apps Drawer Mode on OPPO Phone WhatsApp notification alert tone On your OPPO device Go to [Settings] > [App Management] > look for [WhatsApp] > [Manage Notifications] > [Message Notitications] > [Ringtone] > customize or choose the alert tone you want. In some OPPO devices: Go to [Settings] > [App management] > [App list] > scroll down and look for [WhatsApp] > [Manage notifications] > Tap on [Message notifications] > Go to [Ringtone] > Customize or choose the alert tone you want. On WhatsApp Ensure WhatsApp sound is enabled. Go to [Settings], at the upper right corner, tap the [ three-dotted vertical line], and tap [Notifications] > toggle [Conversation tones] to enable. Log out and then log in to your WhatsApp Account. Force stop WhatsApp and restart the device. Press and hold [WhatsApp] on your home screen, then tap [App Info] > [Force stop]. Update WhatsApp. Go to [Play Store] on your home screen; at the top right corner, tap your [Profile icon] > [Manage apps & device] > [Manage] and tap [WhatsApp], then tap [Update]. Uninstall and reinstall WhatsApp. You can also read this official article from WhatsApp. Other articles you might be interested in: Can't Receive Text/ SMS Messages on OPPO Phone Fix OPPO Phone Call Issues: Can't Make or Receive Calls * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.
OPPO Phone Sends or Receives Duplicate SMS Repeatedly
Applicable products:SmartphonesSystem version:ColorOS 5.0-7.2,ColorOS 11 and above,ColorOS 12 and above,ColorOS 3.X,ColorOS 3.2,ColorOS 3.1,ColorOS 3.0
If you are receiving duplicate text messages, it may be caused by an unstable mobile network, a system bug, viruses, or malware. Here are some quick fixes if your phone keeps sending or receiving multiple duplicate SMS. Read more below. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. SMS duplicates on OPPO phone If your OPPO phone kept on duplicating SMS, follow the steps below. Restart the phone Periodically restarting your OPPO phone could clean up broken or damaged caches and prevent app bugs to make for a smoother user experience. Press and hold the Power button for at least 8 seconds and tap or slide [Restart]. Alternatively, press and hold the Power and Volume Up buttons for at least 8 seconds or until the OPPO logo appears. Check if the issue is happening for one or more contacts Determine if this issue occurs when you are messaging just one person or many different people. Check the phone signal Check the cell signal in the status bar. The more bars, the stronger the signal. If the signal is weak, change your location and test again. Turn on [Airplane mode], wait about 8 seconds, then turn it off, and let your phone get network and communication signals automatically. See OPPO Phone has No Network Coverage or Poor Signal. To turn airplane mode: Swipe down from the top to see the Control Center and tap the [Airplane mode] icon. Alternatively, go to [Settings] and toggle to turn on/off the [Airplane mode]. For ColorOS 11 to ColorOS 13 and above: Go to [Settings] > [Connection & Sharing] and toggle to turn on/off the [Airplane mode]. Reinsert the SIM card Take out the SIM card and check if it isn't damaged. Clean the chip and put the card back in, or try another SIM card on your phone to see if you fixed the issue. Contact your mobile operator (MO) Issues with your operator might affect your service. Contact your operator to: Verify that your SIM card is active. Make sure there are no outages in your area. Test with another phone or SIM Switch your SIM card into another device, or another SIM card in your phone, and check if you receive duplicate messages. If the issue does not occur with another SIM card, it may be caused by the network plan or the original SIM card. Contact your mobile operator for help. If the issue does not occur with your SIM on another phone, your phone may have caused this. Continue with the next troubleshooting steps. Clear data for the Messages app For ColorOS 12 to ColorOS 13: Go to [Settings] > [Apps] > [App Management] > [Messages] > [Storage usage] > [Clear data]. For ColorOS 7.0 to ColorOS 11.3: Go to [Settings] > [App Management] > [App List] > tap the [2-dots] icon in the upper right corner > [Show System] > [Messages] > [Storage Usage] > [Clear Data]. For ColorOS 5.0 to ColorOS 6.1. Go to [Settings] > [App Management] > [Show System Process] > [Messages] > [Storage Usage] > [Clear Data]. For ColorOS 3.1 and ColorOS 3.2. Go to [Settings] > [App Management] > [All] > [Messages] > [Clear Data]. For ColorOS 3.0. Go to [Settings] > [Additional Settings] > [Application Management] > [All] > [Messages] > [Clear Data]. Clear storage caches Regularly clear caches in Phone Manager or Security Center to secure your phone and free up more storage space. Perform security scanning Go to [Phone Manager] / [Security Center] > [Virus scan] / [Viruses & risks], scan for viruses, malicious plug-ins, or programs, and uninstall the third-party applications that you installed before the issue started. Update the phone to the latest software Go to [Settings] > [Software Updates] / [System Update] / [About Device] to check for an update to the latest version. This will optimize the system performance for a smoother user experience and fix the known bug. Reset OPPO phone to factory settings Back up and transfer the data on your phone first, then go to [Settings] > [Additional settings] / [System Settings] > [Back up and reset] > [Factory data reset] / [Reset phone], and reset your OPPO phone to its initial state and settings. See How to Factory Reset an OPPO Phone. If the abovementioned steps did not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service, you can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: OPPO Phone has Trouble Sending Text Messages (SMS) Can't Receive Text/ SMS Messages on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
If you are having trouble scanning a QR Code to clone data from one phone to another, there is another way to proceed using the mutual hotspot method. This simple guide, complete with image references, will help you set it up successfully. So, if your phone cannot scan the QR code, don't worry. Just follow the steps outlined in the guide, and you'll be good to go. Failed to scan QR code while using Clone Phone While scanning, if the QR code doesn’t work, manually connect to a Hotspot and transfer the data. To do this, open the [Clone Phone] app on both phones > Choose a method to migrate your files > If the other phone fails to connect, scan/ connect to the other phone, then tap on [Manually connect] / [Connect manually] > Look for the Personal Hotspot of the other phone you're trying to connect in to > Input the necessary information to connect to the Personal Hotspot > After the successful connection, you can finally transfer your files. If your old phone doesn't have a Clone phone Tap [You can tap to install] >And it will direct you to a web browser or open a browser from your phone and manually copy this link: https://i.clonephone.coloros.com/download Additional information: This only works when you open it using your mobile phone. If you're using a desktop computer, copy-paste it on your browser's address bar, then hit [Enter]. It will automatically download the APK file. Once you have entered the link above, it will prompt you to download the Clone Phone downloader APK file under the Download folder. You may change the folder path if you wish. Tap [Change the directory] > Then tap [Save]. Note: On some OPPO phones, you won't be able to change the downloaded file's location. Once the download is done, on your home screen, go to the notification panel for the downloaded file or go to [Files] / [File Manager] and tap the [APK] / [APKs] folder or whichever folder you choose to save the file > Tap on the [PhoneCloneDownloaded.apk] file > Then tap on [Install]. After the installation, tap [Done], and you can now start transferring files. Note: The duration of the Clone Phone process depends on how big the data you will transfer. Please patiently wait before it is completely transferred. If it's your first time using the [Clone Phone] app, you will be asked to give the application the necessary permission to access the following: Storage data- to obtain data. Camera- to scan QR codes. Location- access location information to scan for devices. AppPlatform- to turn Wi-Fi on or off for data transfer. And to turn on or off mobile data to control the data consumption. Related article: OPPO Clone Phone: Transfer Data from Old to New Device Other articles you might be interested in: How to Scan Barcode and QR Code With Google Lens on OPPO Share Your Personal Hotspot Using a QR Code * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
The OPPO's Music Party synchronizes several phones to play the same song simultaneously, creating a lively and exciting atmosphere. With OPPO's Music Party, you can either create a party with your playlist or join a party and listen to your friend's songs. Read on to learn more. Note: Available only for ColorOS 6.0 and above. Check your ColorOS version in [Settings] > [About Phone] / [About Device]. The OPPO Music Party varies per country/ region. It may also vary per phone model. Create a party For video instructions on how to set up and sync a Music Party, see here. There are two ways you can start to create a party and synchronize phones to play the same song: 1. Connect Via Hotspot. Open the Music Party app, then tap [Create a Party] > [Connect via Personal Hotspot], a QR code will show. Your friends can scan the QR code to join the party, then tap [Complete]. Note: When connecting via Personal Hotspot, your connection will be shared. To avoid consuming more data and power, if no device is connected the function will be turned off automatically. 2. Connect via Wi-Fi. Open the Music Party app the tap [Create a Party] > Connect to a Wi-Fi and input the password when asked, tap [Add] > tap [Next] then a QR code will show. Your friends can scan the QR code to join the party, then tap [Complete]. Add songs to Music Party To add songs, tap the songs that you would want to play on a Music party, then tap [Added]. You can also [Select all] and [Undo] song choices. The undo option can only be used when using the Select all option. Remove songs from Music Party To remove songs, tap the songs that you would not be part of the playlist, then tap [Remove]. You can also [Select all], then tap [Remove]. Start the party Choose the song that you would want, and tap the Play icon . Tap to know who is connected with you or has joined the music party. If you have 2 speakers connected via Bluetooth on the phone, tap to choose the sound channel. Then choose if the sound channel will focus on the left (L), right (R), or both (C). Tap the 3-dots icon on the top-right corner to get a Party QR Code, Manage Playlist, Exit Party, or just cancel to exit. Party QR Code – Tap this when someone wants to join the party, a QR code will be generated. Manage Playlist – Tap this when you want to add or remove songs from your playlist Exit Party – Tap this when you don’t want to join the party anymore. Cancel – Tap this when you don’t want to generate a QR code or change anything. Join the Party If you just want to join the party and listen to the music playlist of your friend, open your Music Party app from the Home screen, tap Join a Party, scan the QR code that will be shown by your friend, then sit back and relax and enjoy the party. To know more about OPPO's Music Party, see Share and Enjoy OPPO Music Party. Related article: How to Set or Change the Default Music Player of Your OPPO *Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
The OPPO Reno5 Pro 5G is equipped with a quad-camera setup that lets you capture stunning photos with exceptional details. One of the most noteworthy features is the AI Highlight Video, which enhances your appearance, even in poorly lit or backlit environments. It uses an AI algorithm to detect the light levels and automatically apply Live HDR and Ultra Dark Mode. Additionally, Night Flare Portrait and Neon Portrait modes offer exceptional portrait photography capabilities by combining the portrait mode with enhanced nighttime vibrancy, resulting in incredible color and clarity. If you want to learn how to activate the Neon Portrait feature on your OPPO Reno5 Pro 5G, take a look at the article below. How to use the Night Flare Portraits/ Neon portrait For best results, ensure that the background has multiple individual light sources such as lights from buildings, traffic, etc. Go to [Camera] > [Portrait], then tap on the filter icon [] and select [Night Flare Portrait/ Neon-portraits]. Tap the camera shutter button to capture a Night flare portrait or Neon-portrait photo. Related articles: The OPPO Camera Settings How To Record AI Color Portrait Video in OPPO Reno6 Series * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Every time you connect the Bluetooth to play music or want to play music, you want a certain music app player to be the default one. You can easily set or change the default music player on your OPPO phone. Check the simple steps to do this! Note: Available only for ColorOS 6.1 and below. Check your phone's ColorOS version [Settings] > [About Phone]. Change the default music player You can set or change the default music player on your OPPO phone by following the steps below. How to set/change the default music player For ColorOS 3.0 to 6.1: Go to [Settings] > [App Management] > [Default App] / [Default App Management]> [Music] and set the preferred app for music. In some OPPO devices: Go to [Settings] > [Additional Settings] > [App Management] > [Default App] > [Music]. Related articles: What is OPPO's Music Party? Share and Enjoy OPPO Music Party * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
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