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How to Factory Reset an OPPO Phone

Applicable products： Smartphones System version： All system versions

ColorOS 12 and aboveColorOS 6.0 to 11.3ColorOS 3.2 - 5.2ColorOS 3.1ColorOS 3.0 Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable for ColorOS 12 to ColorOS 15. Check your phone's ColorOS version in [Settings] > [About Device]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [System settings] / [Additional settings] / [System & update] > [Back up and reset] > [Reset phone], and choose an option available for factory data reset and if asked, enter your lock screen password to confirm. Note: Any reset option cannot be revoked once it is operated. Note: The Erase downloaded apps and their data option is removed from ColorOS 12 and above devices. Reset network settings This option will reset the Wi-Fi, Bluetooth, and mobile network settings of your smartphone. Reset System Settings Only This option will reset phone settings without deleting any data or media files. Erase All Data Clear all data including photos and music. If you forgot your lock screen password Resetting the lock screen password using your email is not possible for ColorOS 7 and above. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 6.0 to 11.3. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [Additional settings] > [Backup and Reset] > [Reset to Factory Settings] / [Erase all data (factory reset)], and choose an option available for factory data reset. Note: Any reset option cannot be revoked once it is operated. Reset System Settings Only This option will reset the phone's settings without deleting any data or media files. Erase Downloaded Apps and their Data Keep data like photos and music and other non-app data. Erase All Data Clear all data including photos and music. Clear the Contacts and Call History on This Phone Contacts on the SIM card will be retained. Clear the SMS and MMS Messages on This Phone SMS messages on the SIM card will be retained. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Note: For ColorOS 7 and above, resetting the lock screen password using your email is not possible. If you forgot your password, you may contact your local OPPO Customer Service Center for further assistance. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 3.2 to 5.2. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags. Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [Additional settings] > [Back up and Reset] > [Factory Data Reset], choose an option available for factory data reset. Note: Any reset option cannot be revoked once it is operated. Reset System Settings This option will reset phone system settings without deleting any data or media files. Erase All App Data and Deletable Apps This option will delete all third-party apps and app data. But the data saved by the user will be kept such as photos, music, and videos. Erase All Content and Settings Through this option, all data of OPPO smartphones will be cleared including contents, settings, photos, and music. OPPO smartphone will be reset to its original state which is the factory state. Erase Contacts and Call Logs By choosing this option, all the contacts and call history on the phone will be erased. Only the contacts on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. Erase all SMS and MMS By choosing this option, all the SMS and MMS messages on the phone will be erased. Only the SMS messages on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 3.1. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. A complete guide on how to factory reset an OPPO phone A factory data reset will reset the phone to its original factory setting and permanently erase all your data. Do the factory data reset if your OPPO phone experiences the following: Phone lags Delay in navigating the device Too many junk files and caches Issues with system or applications Note: Before you do a factory reset, back up all the needed data. Hard reset OPPO phone to factory settings Go to [Settings] > [Additional Settings] > [Back up and reset] > [Factory data reset] to reset your OPPO smartphone. In [Factory data reset], the OPPO smartphone has four options. Choose one according to your needs: Note: Any reset option cannot be revoked once it is operated. Reset All System Settings This option will reset all phone settings without deleting any data or media files. Erase All Content & Settings Clear all data including photos and music. Erase Contacts & Call Logs By choosing this option, all the contacts and call history on the SIM card will be erased. Only the contacts on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. Erase All SMS & MMS Messages By choosing this option, all the SMS and MMS messages on the SIM card will be erased. Only the SMS messages on the SIM card will be preserved. Other data on OPPO smartphones will not be affected. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch How to Hard Reset OPPO Phone Through Recovery Mode * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. Over time, your OPPO phone may experience lagging due to junk emails and caches, which can also cause your phone to crash and freeze. To troubleshoot, learn how to factory data reset and reset the settings below. In this article, you will also learn the different options to reset, like the Reset System Settings Only, Clear Downloaded Apps and App Data, Clear All Data, Clear the Contacts and Call History on This Phone, or Clear the SMS and MMS Messages on This Phone. Read on to learn more about the OPPO phone factory reset. Note: Applicable to ColorOS 3.0. Check your phone's ColorOS version in [Settings] > [About Phone]. Before doing the hard reset to your OPPO phone, please back up any necessary data, as the factory reset deletes all photos and resets all settings. What is factory data reset The factory data reset is to reset your OPPO smartphone to its original system by erasing data optionally. You can do Factory data reset if your phone lags, the phone has too many junk files and caches, or has issues with the system or applications. Get ready for resetting By doing [Factory data reset], all data on your phone will be permanently erased, so you need to make a backup and transfer that to your computer or SD card to prevent data loss. Hard reset your OPPO phone to factory settings Go to [Settings] > [Additional settings] > [Back up and reset] > [Factory data reset] to reset your OPPO smartphone. In [Factory data reset], the OPPO smartphone has four options. Choose one according to your needs: Note: Any reset option cannot be revoked once it is operated. Erase all app data and apps that can be uninstalled Keep only the data you saved, like photos and music. Erase all content and settings Clear all data including photos and music. Erase the contacts and call history on this phone Only preserve the contacts on the SMS card. Erase the SMS and MMS messages on this phone Only preserve the SMS messages on the SIM card. If you forgot your lock screen password If you forgot your password and did not set a fingerprint, recovery email address, or security question, we are sorry to inform you that we would need to reset your device by restoring it to factory defaults, which will erase all data on your phone. Please visit the local OPPO customer service center to ask a professional maintenance engineer for help. To know how to locate a Service Center near you, go to this link. Other articles you may be interested in: What Are the Backup Methods to Restore Data on Your Phone What Happens When You Factory Reset Your OPPO Watch? How to Hard Reset OPPO Phone with Android 11? * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article.

How to Transfer Data from an Old Phone with OPPO Clone Phone

Applicable products： Smartphones System version： ColorOS 12.X，ColorOS 12，ColorOS 11.X，ColorOS 11.3，ColorOS 11.2，ColorOS 11.1，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.X，ColorOS 6.1.2，ColorOS 6.1，ColorOS 6.0.1，ColorOS 6.0，ColorOS 5.X，ColorOS 5.2.1，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Got a new phone and want to transfer, copy, or move data (Personal Data, System Data, Applications, Storage Data)? Transferring data from your old phone to a new OPPO phone is convenient through Clone Phone. With Clone Phone, you can share data like photos, contacts, and apps - with no risk or loss of quality. You don't need to leave any of your data behind on your previous device. You can transfer data from your old iPhone, another Android phone, and an old OPPO phone. You can even share data using a QR code. Check and follow the easy steps below. Note: Check your ColorOS/Android version in [Settings] > [About Phone] / [About device]. How to Transfer Data from an Old iPhone to an OPPO Phone Using OPPO Clone Phone If you're transferring from an iPhone to an OPPO phone, follow the presented steps below: For ColorOS 12 and above Go to the OPPO Clone Phone application > tap [This is the new phone] > migrate data from [iPhone]. Scan the QR Code using your iPhone's [Camera] application > you will be redirected to the Apple App Store; make sure you download the Clone Phone application on your iPhone > once the download is done, go to the Clone Phone app on your iPhone. If it's your first time using this application, your phone will ask you for the following permissions. If you've used this application before, proceed to step number 4: Tap on [Agree] > choose [This is old phone] > tap [Allow] to give the Clone Phone application permission to send notifications on your iPhone > tap [Allow Access to All Photos] to give the Clone Phone application permission to access your iPhone's files > tap [Ok] to permit the Clone Phone application to access your iPhone's Calendar > tap [Ok] to permit the Clone Phone application to access your iPhone's Contacts > tap [Ok] to permit the Clone Phone application to access your iPhone's Camera. Scan the QR code on your new OPPO phone > after scanning the QR code, it will prompt you to join a Wi-Fi network; tap on [Join] > wait for it to connect to the network, then tap [Ok] to allow the Clone Phone application to find and connect to devices on your local network. Choose which data to migrate. You can migrate the following: Contacts, Photos, and Videos; once you're done selecting, tap on [Migrate] > wait for the Clone Phone application to finish the migration. Note: OPPO Clone Phone can't migrate data directly stored in iCloud. To migrate your iCloud images and videos, download them to your phone first. For ColorOS 6.0 to 11.3 On your OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] > then select [New phone] > tap [iPhone] > connect your phone to the Internet when prompted. After enabling two-factor authentication, sign in to the iCloud account of your old iPhone,> then enter the Apple ID verification code you received on your iPhone or in the SMS and start computing cloud data. Enter the lock screen password to continue (if asked). For ColorOS 5.0 to 5.2 On your OPPO phone, go to the [Tools] folder on your home screen> tap [Clone Phone] > then select [This is the new phone] > then tap [Import from an iPhone] / [iPhone]. Connect your phone to the Internet when prompted. After enabling two-factor authentication, sign in to the iCloud account of your old iPhone,> then enter the Apple ID verification code you received on your iPhone or in the SMS and start computing cloud data. Enter the lock screen password to continue (if asked). How to Transfer Data from an Old Android Phone to an OPPO Phone Using OPPO Clone Phone Additional information: When installing third-party apps, ensure the phone setting download from Unknown Sources on the non-android phone is enabled. For video instructions, please click the image below. Note: Non-OPPO Android phone users can download the Clone Phone app using this link: https://i.clonephone.coloros.com/download For ColorOS 12 and above Before proceeding, ensure you have downloaded the OPPO Clone Phone application on your non-OPPO Android phone. You can download it on Google Playstore; all you have to do is to search 'OPPO Clone Phone' by ColorOS on the search bar and install it. Or you can download it through the link given above. On your OPPO Phone, go to the OPPO Clone Phone application > tap on [This is the new phone] > tap on [Android phone]. Open your newly installed OPPO Clone Phone application on your non-OPPO Android phone > scan the QR code projected on your OPPO phone. Follow the necessary steps to migrate your data > wait for the Clone Phone application to finish the migration. For ColorOS 6.0 to 11.3 On your OPPO phone, go to the [Tools] folder on your home screen> tap [Clone Phone] > then select [New Phone] > then tap [Other Android phone]. Use Clone Phone on the Old Android phone to scan the QR code on your OPPO phone to start the cloning. For ColorOS 5.0 to 5.2 On your OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone], then select [This is the new phone] and [Import from an Android Phone]. On your old Android phone, tap [Clone Phone] from the home screen > select [This is the old phone], and scan the QR Code generated by the new phone to start cloning. * You can also select the data (Personal Data, System Data, Applications, Storage Data) to be cloned by tapping Manually Select the Data to be Cloned. Enter the lock screen password to continue (if asked). From OPPO phone to OPPO Phone If you want to transfer data from an OPPO phone to an OPPO phone, then follow the presented steps below: For ColorOS 12 and above Go to your OPPO phone's Clone Phone application > tap on [This is the old phone]. If it's your first time using this application, your phone will ask you for the following permissions. If you've used this application before, proceed to step number 3: Turn on the Usage Access. Tap on [Settings] > enable [Permit usage access] > Go back to the OPPO Clone Phone application > tap on [While using the app] to allow Clone Phone to take pictures and record video > tap on [While using the app] to allow Clone Phone to access your device's location. On your other OPPO phone, open the Clone Phone application > tap on [This is the new phone] / [New phone] > tap on [Import data from an OPPO phone] / [OPPO]. Scan the QR code with your old OPPO phone > wait for the connection to be established > wait for the data to be processed > choose which data to transfer. You can choose the following: Contacts, Messages, Call logs, Pictures, Videos, Music, Documents, Preference settings, WeChat and QQ (including chat histories and other data), Apps, and App data. Note: The following data cannot be migrated from your old OPPO phone to your new one: • Data linked to phone hardware- Including transit cards and access cards. • Security-related data- Including facial data, fingerprints, and lock screen passwords. • Some apps and their data- Apps or app data on your old phone that is incompatible with your new phone will not be migrated. • System clone data- Due to system limits, data in your system clone cannot be migrated. Once you're done selecting the data to migrate, tap on [Start migration] > wait for the Clone Phone application to finish the migration. For ColorOS 6.0 to 11.3 On your new OPPO phone, go to the [Tools] folder on your home screen> tap [Clone Phone] > then select [New Phone] > then tap [OPPO]. On your old OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] from the home screen > select [This is the old phone] / [Old phone] and scan the QR Code generated by the new phone to start cloning. Enter the lock screen password to continue (if asked). For ColorOS 5.0 to 5.2 On your new OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] > then select [This is the new phone] > then tap [Import from an Android Phone]. On your old OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] and select [This is the old phone] > scan the QR Code generated by the new phone to start cloning. * You can also select the data (Personal Data, System Data, Applications, Storage Data) to be cloned by tapping "Manually Select the Data to be Cloned." Enter the lock screen password to continue (if asked). Related articles: How to Clone an App on OPPO Phone Unable to Scan QR Code During OPPO's Clone Phone If Clone Phone is Taking Too Long * Pictures, settings, and paths might differ from those of your phone but do not affect the description in this article.

How to Enable OTG Functionality on OPPO Phones

Applicable products： Smartphones System version： All system versions

Do you have files, photos, videos, or documents on a USB device and want to upload them to your OPPO phone? The OTG or On-The-Go connection is the answer! An OTG connection allows files to be directly uploaded to your OPPO phone and moved to whichever folder you prefer in your File Manager app. You only need an OTG cable and your OPPO phone, and you're good to transfer files. Learn more about it below! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. When not in use, the On-The-Go or OTG connection will turn off in 10 minutes. Not all OPPO phones have the OTG connection feature. This feature is based on your device's hardware. You may check directly on your OPPO device if your phone supports it. What is the OTG connection OTG or On-The-Go is a specification that allows USB devices, such as tablets or smartphones, to act as a host, allowing other USB devices, such as USB flash drives, digital cameras, mics, computer mouse, or keyboards, to be attached to them. How to enable OTG connection For ColorOS 13 and above: Go to [Settings] > [Additional Settings] > and toggle to enable the [OTG Connection]. For ColorOS 12: Go to [Settings] > [System Settings] > and toggle to enable the [OTG connection]. For ColorOS 3.0 to ColorOS 11.3: Go to [Settings] > [Additional Settings] and toggle to enable the [OTG connection]. Transfer files using OTG 1. Enable OTG Connection on your OPPO phone through the above path. If the OTG connection is grayed out, the OTG connection is already enabled. 2. Insert a compatible OTG drive on your OPPO phone. After inserting the OTG, insert the USB flash drive on the OTG drive and allow the *permissions that appear on your screen. 3. Tap [OTG]. You will see all the folders from your USB flash drive and then tap the file you wish to transfer. 4. Tap and hold the file and tap [Copy] or [Move]. Then select a folder where you want to move the file. 5. Tap [Phone storage] or to a folder where you want to move it, then tap a folder under it and tap [Move to here]. If an SD card is inserted into your phone, you may move the file to a folder on your SD card and tap [Move to here]. Note: *You need to allow permissions for the first time inserting the OTG drive. Related articles: How to Connect OPPO Phone to PC to Transfer Files Search Files Using File Manager on OPPO Phone * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

How to Force Restart OPPO A54

Applicable products： Smartphones System version： ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7

Are you having issues with your OPPO A54 recently, such as persistent lag or crashing applications? Have you also experienced a situation where the device is frozen on one screen or, worse, has a completely black display? If you're having these problems with your OPPO A54, you may need to restart it forcibly. Check below to learn how. Force Restart OPPO A54: Press and hold both the Power button and the Volume Up button for at least 8 seconds until you can see the OPPO logo appearing on your screen. Note: Force restarting won't delete the contents on your OPPO A54 except those that are broken or invalid. Related articles: Hard Reset OPPO A54 (CPH 2239) to Factory Settings How to Force Restart an OPPO Phone * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

What to Do if I Forgot My Lock Screen Password on OPPO Watch

Applicable products： Watch System version： No system version involved

Passwords are essential for securing our accounts, but forgetting them is a common problem, particularly if we fail to note them. If you forget your password on your OPPO Watch, you can recover it by performing a factory reset. Note: Before doing the reset, the OPPO Watch will go back to the Settings when you bought it, and data can't be backed up. How to Reset Your OPPO Watch's Lock Screen Password On your phone, where your OPPO Watch is connected, open the [WearOS] application > [Advanced settings], and tap [Unpair watch]. By doing so, your OPPO Watch will reset to factory settings. If the OPPO Watch is disconnected: Please make sure to visit the nearest local service center to perform a refresh on your OPPO Watch. This procedure will effectively reset the OPPO Watch back to its original settings. Locate an OPPO Service Center Near You. Related articles: What to Do if I Lost My OPPO Watch OPPO Watch: Not Just Another Smart Watch * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

Reverse Charging: Make Your Phone a Power Bank

Applicable products： Smartphones System version： No system version involved

Keep your devices powered up by utilizing the Reverse Charging feature on your OPPO device. This feature allows you to transfer power from your smartphone to any other device* with a USB port. Note: *Reverse charging supported models may vary due to equipment compatibility. Please refer to the actual product or contact your local OPPO support to assist you further. How to Use OPPO Reverse Charging Effectively What you will need: Prepare these essentials prior to beginning your reverse charging experience with your OPPO phone. A phone with enough charge. A low-battery device. A reverse charging cable or a USB cable + an OTG (On-The-Go) cable (which are not included and bought separately). Methods to Reverse Charge Your Devices Method 1. Through Reverse Charging Cable: Turn on the OTG Connection of the phone that has enough charged, and connect the cable to the other one that needs charging while the OTG connection is off. Method 2: Through OTG Cable and USB Cable: Connect OTG with the charged phone, connect the USB cable to the OTG port then connect the USB to the phone that needs charging. Related articles: What is Reverse Charging on OPPO A9 2020 and OPPO A5 2020 Why Is My OPPO Phone Charging Slowly in Reverse Charging * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

How to Hard Reset OPPO Phone Through Recovery Mode

Applicable products： Smartphones System version： All system versions

Smartphones are essential tools in our daily lives, but they can become slow or unresponsive over time. If you are experiencing lag, significant slowdowns on your OPPO phone, performing a hard reset may resolve these issues. This article provides detailed steps to perform a hard reset on your OPPO phone, aiding in restoring its performance and accessibility. Follow these instructions to return your device to optimal functioning. Note: Check your ColorOS/Android version in [Settings] > [About Phone] / [About device]. Hard reset your OPPO smartphone Performing a hard reset on your OPPO phone means initiating a system boot via Recovery Mode or ColorOS Recovery. It's important to note that a hard reset will completely erase all content on your phone and restore it to its original factory settings. To avoid losing important data, back up your information to an external drive or cloud before proceeding with a hard reset. If you forget your phone's lock screen password and cannot back up your data, you may experience data loss. To hard reset your OPPO smartphone, follow the steps provided below. Note: Back up your data before updating the system. If the battery of the device is 40% or below. Please connect your charger to the phone. The system will take 3-5 mins to update. Do not try to turn off your phone during the operation. First, turn off your OPPO phone by pressing and holding the Power button for 10 seconds. Press and hold both the Power and Volume Down buttons and release them when the OPPO logo appears. In the Recovery mode, select the language. Perform the following steps according to your Android version: • Android 12 and above: [Format data] > enter verification code to format > [Format]. • Android 11: [Wipe data] > [Format data] > enter verification code to format > [Format]. • Android 10: [Wipe data] > enter verification code > choose [Wipe data (retain contacts, messages, and photos)] or [Format data] > [Clear] / [Format]. Wait for the wipe data to complete and tap [OK]. The device will reboot and restore to its factory state. You can now begin to set up your device and restore the backup you made to the device. Note: You cannot perform a hard reset on your OPPO phone if you forgot your lock screen passcode and its recovery options. Prepare your warranty card and contact your nearest OPPO Customer Service; you can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Please be reminded that clearing your OPPO phone's lock screen passcode in the Service Center will cause you to lose all its data. Related articles: Set Up and Use Your OPPO New Phone Different Backup Methods to Restore Data on Your OPPO Phone How to Go to Recovery Mode on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

How to Reset Your OPPO Device Safely Without Losing Data

Applicable products： Smartphones System version： No system version involved

📤 1. Backup Your Data First Option A: Google Backup ✅ [Settings] > [Google] > [Backup] Turn ON Back up to Google Drive 🧹 2. Perform the Reset ✅ [Settings] > [System & updates] > [Backup & Reset] > Erase All Data (Factory Reset) Choose Reset All Settings or Erase All Data, depending on your need. 📥 3. Restore Your Backup After reset, sign in to your Google account and follow the on-screen prompts to restore your apps, contacts, and files. ✅ Pro Tips: Use Wi-Fi for quicker backup & restore. Charge your phone above 50% before resetting. Keep your Google account credentials handy.

How to Recover Deleted Data on My OPPO Phone

Applicable products： Smartphones System version： No system version involved

Accidental deletion of files such as photos, videos, personal or work documents, or even applications stored on your device can happen to anyone and cause significant inconvenience and frustration. Most users assume it's already long gone, but that's not always the case, as some files can still be recovered. In this article, we will walk you through the process of recovering deleted data. Step to Retrieve Deleted Data Recover Files/Documents: If your files or documents are deleted through the File Manager/ My Files app, you can recover them within 30 days by following these steps: Go to [File Manager] / [My Files] > [Recently Deleted] > select the file you want to recover by long-pressing it, then tap on [Recover]. Note: Please note that this is only available for ColorOS 11 and above. Retrieve Photos/Videos: Photos app: If your photos and videos are deleted through the Photos app, you can recover them within 30 days using the steps provided. Go to [Photos] app > [Albums] > [Recently Deleted] > select a file, then tap [Restore]. Google Account Backup: If your phone is logged in with a Google account and the "backup" function is enabled, you can check if your Google Drive has a backup of your photos and videos. Go to [Settings] > [Google] > [Backup] > [Photos & videos]. Other cloud services backup: If you have used other cloud services, it is recommended that you log in to the relevant service to confirm whether the photos/videos are backed up. Restore Apps/App Data: If you delete built-in apps, you can recover them through the Settings. Go to [Settings] > [Apps] > *[Recover Uninstalled System Apps]. If the app cannot be recovered in the settings given above, it is recommended that you download and install it from the Google Play Store. If you want to recover app data, such as chat history from LINE, you need to check the settings within the app to see if there is a backup available. Note: *This is only applicable to ColorOS 7 and above. There is no option to back up and recover app data directly on the phone. Please also note that not all apps provide the function of backing up app data. It is recommended that you save the data you need before clearing data and uninstalling the apps. Important Reminders: To safeguard your information, the phone will only store data on its internal storage. It will not automatically back up any data unless you have activated cloud sync or other service. It is advisable to recall if you have utilized such a service and attempt to recover the backup. To ensure the safety of your important information, we recommend to regularly back up all your important data. See How to Back Up Your OPPO Phone. Currently, SMS does not feature a recently deleted option, making it nearly impossible to recover without a backup. Related articles: How to Recover Data on My Damaged OPPO Phone What are the Backup Methods to Restore Data on Your Phone * Pictures, setting, and paths might differ from those of your phones, but these won't affect the description in this article.

How to Recover Data on My Damaged OPPO Phone

Applicable products： Smartphones System version： No system version involved

Mobile phones get weary over time and may experience problems such as faulty screens, failure to power on, hardware and software problems due to physical damage and more. If your device faces such challenges, it can be unsettling to know your important data, including photos, contacts, and files, are still stored in your device without certainty about whether you have backed it up or not. We provided solutions below if you find yourself in this situation. Read on. Important: This article is specifically intended for users whose phones are unable to turn on or are experiencing screen malfunctions (damage). Recover Data from Damaged Smartphone Please note that the information remains stored in the internal memory of the device. However, since this memory is offline and cannot be accessed remotely, we are unable to retrieve or access any data from the device. Additionally, in compliance with GDPR, the data will be deleted once the device arrives for repair. The Service Centre is not responsible for backing up or restoring any data during the repair process. If you need to check whether your data has been backed up, please follow the steps below. Steps to Check for Backup 1. Use another device: Use a computer, tablet, or another phone to log into your Google account. 2. Check Google Services: Google Photos: Visit photos.google.com and log in. If your photos have been backed up, they will appear there. Google Contacts: Visit contacts.google.com and check if your contacts are synced. If your data was backed up to Google services: You can access it from any device by signing into your Google account. If you used a third-party cloud service, such as iCloud or Dropbox, don't hesitate to get in touch with their support team directly for assistance. What to Do if Your Data Is Not Backed Up If your data is not in Google Photos, Google Contacts, or another cloud service, unfortunately, your data cannot be retrieved. Since these data are stored in the device's internal memory and will be deleted in accordance with GDPR once received, we are unable to help in restoring your data. Note: If you use a third-party cloud service, you will need to contact their customer support for data recovery assistance. Other articles you might be interested in: How to Back Up Your OPPO Phone What are the Backup Methods to Restore Data on Your Phone Restore Your OPPO Phone from Computer Backup

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