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System Performance

Battery, Power & Charging

Data Backup, Restore & Reset

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Application

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Software Updates

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Why Is It Important to Update Your OPPO Phone

Applicable products： Smartphones System version： All system versions

Smartphone updates often appear as notifications, prompting users to install the latest version of their operating system. If you’ve ever wondered whether these updates are truly necessary, the short answer is: yes, it is recommended to keep your OPPO phone up to date. Software updates are not just about introducing new features, they also improve your device’s performance, stability, and security. Why Software Updates Matter Security Enhancements: With each update, OPPO includes patches to fix known security vulnerabilities. These updates protect your device from malware, unauthorized access, and other threats that may compromise your personal data. Bug Fixes: Updates resolve system glitches or bugs that may cause apps to crash, features to malfunction, or the phone to behave unexpectedly. These fixes ensure a smoother user experience. Performance Improvements: Software updates often include performance optimization. This can make your phone faster, more efficient in handling apps, and better at conserving battery life. New Features and Functionality: Updates may bring new tools or features to your phone, such as camera enhancements, gesture controls, or accessibility improvements. Staying updated ensures you’re not missing out on these additions. Optional Trial Updates OPPO sometimes rolls out trial or beta versions of upcoming updates for early feedback. If you’re not comfortable trying new or unstable features, you may skip trial updates and wait for the official version to be released. Related articles: How to Update OPPO Phone to the Latest Android Software Understanding Software Patch, Update, Upgrade How to Check if Your Phone Has the Latest Software Version

How to Update Software Using OTA (Over-the-Air)

Applicable products： Smartphones System version： All system versions

Keeping your phone's software up to date is crucial for accessing new apps, enjoying enhanced user experiences, and resolving issues or bugs. The most convenient way to update your OPPO phone is through the OTA (Over-The-Air) method. You will receive a notification on your OPPO phone if a software update is available. Follow the instructions in this article to easily update your phone's software version and ensure you're benefiting from the latest features and improvements. OTA update reminders Before updating your OPPO phone to the latest software, please take note of the following: Back up your data before doing an update. Although OTA Update doesn't require backing up your data, it is still best to make backing up data a practice every time you update anything on your phone. Make it a habit at any time. Plug your OPPO phone into power, or keep the battery level over 40%. Make sure that you are connected to a working Wi-Fi or Mobile network. Do not operate or power off your device during the process. Do not root the phone yourself, for that might cause damage to your system, and the warranty service will be terminated immediately. How to update OPPO phone's software using OTA 1. Automatic System Push A notification will be sent to you if an update is available. Please tap on the notification. 2. Manually Check for Updates For ColorOS 12 and above: Go to your phone's [Settings] > [About device] > Click on the top card to update your OPPO phone's software Connect your phone to a working Wi-Fi or Mobile network. The system will automatically show a new update, if any. You can see a notification on the "Software Update" / "System Updates" icon. Otherwise, it will show "It is already the latest version." For ColorOS 5.0 to ColorOS 11.3: You can manually check it by going to [Settings] > [Software Update] / [System Update]. Note: Download the firmware. Best to download using the Wi-Fi network to avoid the consumption of your mobile data. Tap [Software Update] / [System Update]. Your device will reboot and update, which will take a few minutes. During the system upgrade process, the phone's temperature may rise slightly and temporarily. This is a normal phenomenon and the temperature will quickly return to normal once the upgrade is complete. If your OPPO phone did not receive the software update We are working to optimize the software in more OPPO phone models. The ColorOS update will be released in different countries or regions in batches (which usually may take up to 2 months or more). Some models will no longer receive updates as they have reached the latest and most stable version. If you can’t update by yourself, you can ask for the assistance of the local OPPO Service Center. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Related article: How to Update OPPO Phone's Software Using Computer * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

OPPO Software Update: Fail to Receive, Download or Install OTA (Over-the-Air)

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.X，ColorOS 13.1 and above，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.2，ColorOS 3.1

There are several factors why your OPPO phone might not be able to receive, download, or install OTA (Over-the-Air) updates. One possible cause could be having a low battery or insufficient storage space on your device. We have outlined additional possible reasons for this issue and provided troubleshooting steps below. Note: This applies to both Android and software updates. Why Software Update Fails through OTA (Over-the-Air) Update Below are the possible reasons why your OTA (Over-the-Air) update fails: The phone shuts down in between updates due to a low battery. The OTA update has not yet been released in some regions or device models. OTA updates won't be received if you are using a VPN in a region that did not receive the OTA. Your device is incompatible with the OTA update. Insufficient storage space on your device. Network connection issue. Make sure you are connected to a stable internet connection when updating your OPPO device. Poor signal strength. If you're using your mobile data to update your OPPO device, make sure you are in an area within your network's coverage. How to Fix Software Update Failure through OTA (Over-the-Air) 1. Make sure your phone's battery is full. Or you can plug in the charger before installing updates. See OPPO Battery Life: Tips on How to Make It Last All Day. 2. Check if the OTA update is officially released. The OTA update varies per country/region and model device. You may need to ask your local OPPO Customer Service Center for further assistance. 3. Do not use VPN or change VPN to other regions, where the OTA is released. 4. Check your phone model. Go to [Settings] > [About phone] / [About device] > [Model] and see if your phone model is compatible with the update. 5. Clean up the caches and junk files on your phone. For ColorOS 15 and above: Tap on [Phone Manager] > [Clean Up Storage] > [Clean]. For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder and tap [Phone Manager] > [Clean Up Storage] > [Clean]. For ColorOS 7.0 to ColorOS 11: Go to the [Tools] folder on your homescreen and tap [Phone Manager] > [Clean Up Storage] > [Clean]. 6. Close all background running applications. Tap theMulti-task or Recent Task key at the bottom left of your OPPO device and swipe up the apps or tap [Close all]. 7. Check your Internet connection status. Use a strong and stable Wi-Fi connection or mobile data to perform updates. 8. Move to a place with a better signal. Make sure you are in an area within the operator's network coverage. Or install the update when you have good signal strength. If you travel abroad, make sure you have shopped roaming plans and enable mobile data and roaming on your Android phone. 9. Restart your phone. Suppose the phone screen is frozen while installing; force restart by pressing and holding both the Power and Volume Up buttons simultaneously for at least eight seconds until you see the OPPO logo. When the phone has rebooted, try to install the update again. Note: A force restart won't erase the content on your phone except those that are broken or invalid. 10. Reset the phone system settings. Resetting your OPPO phone to system settings will not delete your data. See How to Factory Reset an OPPO Phone. Note: This option is only available for ColorOS 3.2 and above devices. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Understanding Software Patch, Update, Upgrade

Applicable products： Smartphones System version： No system version involved

Have you ever found it difficult to distinguish between the terms patch, update, and upgrade in software? Although all these terms serve to enhance your device's software, they are different from one another. In this guide, we will clarify the meaning of each term and explain why understanding the differences is important for maintaining the smooth and secure operation of your device. Know the Difference: Upgrade vs Update vs Patch Software Upgrade A software upgrade is a set of software that makes important changes to the GUI (Graphical User Interface) and adds new features and options which are not in the existing version. Software upgrade changes the major version of a software. Installing a software upgrade can take a longer time than an update due to its large and complex data. Note: Software upgrade, update and patches follow this versioning format: MAJOR.MINOR.PATCH. Software Update A software update involves making minor changes to an app or Android including bug fixes, security patches, adding new support for new hardware, and other small improvements. Updates only changes the minor version number. Installing a software update might only take a couple of minutes and doesn’t affect the system's core structure. Software Patch Patches usually fix small bugs while maintaining the software compatibility. Increment in patch number happens when you make backwards-compatible bug fixes.

How to Update OPPO Phone's Software Using Computer

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7，ColorOS 6.0，ColorOS 5.0，ColorOS 3.0

Updating your OPPO phone to its latest software can free it from bugs and issues. It can also have new apps available for you to use. Although there are other ways to update your OPPO phone to new software, you can also update it using a computer. Check out the simple guide we created for you below. Read on! Note: This guide is about updating your phone's software using a computer. Optionally, you may use other methods of a software update, such as through OTA (Over-The-Air, Visit your nearby Service Center. OPPO Phone Software Update Before you update your OPPO phone to its latest software version, it's important to note the following benefits of keeping your phone's software up to date: Optimizing system performance. Prolonging your battery life. Developing compatibility with more third-party apps. Enhancing the system stability. Here are the steps to have the software updated using your computer Before doing the update, please ensure you have a good network connection and have backed up your phone. For ColorOS 11 and above If your mobile phone system is ColorOS 11 and above, you can check the ColorOS official website , click the [Download] button, and jump to the tool interface to download. For specific usage methods, please click FAQ on the upper right corner of the tool interface after installation.(For guidance, please refer to: System upgrade tool introduction) For Versions below ColorOS 11 If your mobile phone system is lower than ColorOS 11, you can check if your phone has received a push notification for a new system upgrade. For more details check How to Update Software Using OTA (Over-the-Air). You can also contact OPPO Support Team , so we can help and assist you further with your concern, or back up your phone data and visit nearest Service Center. You can check the address in advance and confirm whether you need to make an appointment. Related articles: What Is the Difference Between Software Patch, Software Upgrade, and Software Update * Pictures, settings, and paths might vary, but these won't affect the description in this article.

What Is the OPPO System Upgrade Tool

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11

The OPPO System Upgrade Tool aims to help OPPO phone users update their smartphone's software easily. With this tool, OPPO phone users who experience failure on software updates or do not receive an update can upgrade their smartphone's system version. Read on! Note: The OPPO System Upgrade Tool is only available for ColorOS 11 and above version. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Reminders Please make sure your phone has sufficient battery power. DO NOT turn off your phone during the update process. Enable USB debugging on your phone and allow your computer to debug your phone. Please make sure your phone has sufficient storage space to receive the update package. Please back up important data on your phone in advance to prevent data loss. How to Install the Sytem Upgrade Tool 1. On your computer, download the system upgrade tool from the OPPO official website. 2. On your phone, enable USB debugging. Note: You need to enable the Developer Options first before enabling the USB debugging. To enable Developer Options: Go to [Settings] > [About Phone] / [About Device] > [Version] and tap [Build number] for 7 times, then enter your lock screen password to enable the Developer Options. Enable USB Debugging: Go to [Settings] > [Additional settings] / [System Settings] > [Developer options] and turn on [USB debugging]. 3. On your computer, open the update tool file and follow the prompt. 4. Then, connect your phone to your computer using a compatible USB cable and wait for about 10 seconds. The phone will display a pop-up message asking whether to allow USB debugging, then tap [Allow]. 4. The computer will display a pop-up message asking to confirm the installation on your phone, then click [OK]. 5. Then, tap [Install] on your phone. The Update Assistant app will be automatically installed on user's phone. How to Update Software Using the Software Upgrade Tool 1. Open the update tool on your computer and check for updates. Click [Start upgrade] / [Update now] to go to the OTA update package download page. Note: If the "Start upgrade" or "Update now" button is greyed out, no updates are available for the current model. 2. Wait until the download is complete. You can check the progress through the progress bar. 3. After the update package is downloaded and moved to the user's phone, the computer will inform the user with a pop-up message and click [OK]. 4. On your phone, find the update package version and tap [Install]. The installation will take about 5 minutes. If you can’t update by yourself, you can ask for the assistance of the local OPPO Service Center. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Related articles: How to Update Software Using OTA (Over-the-Air) * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

What To Do If The Phone Falls In Water

Applicable products： Smartphones System version： No system version involved

Dropping your device in water can be scary, but acting fast can save it. If this happens, don't panic! Start by turning the device off right away to avoid further damage. Then, dry it off as much as possible. In this guide, we'll walk you through simple steps to help protect your phone, from water damage and increase the chances of saving it. Follow these easy tips, and you might be able to rescue your device. Follow the article below to learn more. Ways to Revive Your Phone 1. Turn off the phone immediately Power off your phone, remove the SIM card and SD card and take out the battery if any. 2. Wipe clean the liquid on the screen Use a tissue or soft cloth to thoroughly absorb the liquid from the surface of the phone. 3. Air-dry the phone Place the phone screen up horizontally so that the liquid inside can flow out or get dry by air. 4. Send for inspection Send your phone to the nearest OPPO Service Center for professional inspection and repair, in case the liquid will accelerate the damage to the phone. Additional Helpful Steps 1. Remove Phone Case & Accessories Take off any protective case, cover, or accessories that can trap moisture. 2. Use Silica Gel Packets (if available) Place the phone in a container with silica gel packets for 24–48 hours. Silica gel absorbs moisture more effectively than rice. 3. Check with Phone Manager Diagnostics (ColorOS 11 and above) Open [Phone Manager] > [Diagnostics] > [Hardware Check]. Run a sensor and speaker test after drying to confirm proper functioning. Note: Avoid using hot air, baking, microwave ovens, or repeatedly turning on and off your phone, which might cause more damage. * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

OPPO Pad Neo Software Update Policy

Applicable products： Smartphones System version： No system version involved

📌 Update Policy for OPPO Pad Neo The OPPO Pad Neo will receive: 1 Major Android Version Upgrade 3 Years of Android Security Patch Maintenance This means users can expect their device to stay secure and functional with important system patches, even beyond the major Android upgrade. 🔒 Why Updates Matter Security: Regular patches protect against potential vulnerabilities. Performance: Updates optimize system performance and stability. Features: The major version upgrade brings new tools and enhancements to improve your user experience. 🛠 Need Help? To check for updates: Go to [Settings] > [About Device] > [Software Update]. If you need further guidance, contact the OPPO Support Team or visit your nearest OPPO Service Center.

OPPO K13 Turbo Series: Software and Security Update Policy

Applicable products： Smartphones System version： No system version involved

🔄 Software Update Policy Both the OPPO K13 Turbo Pro and OPPO K13 Turbo come with: 2 Years of Major OS Updates Users will receive two generations of Android/ColorOS updates, keeping their devices up-to-date with the latest features and enhancements. 3 Years of Security Updates Regular security patches will be rolled out for up to three years to safeguard user data, privacy, and system stability. Why Updates Matter ColorOS Updates introduce new features, design improvements, and enhanced system performance. Security Patches protect against vulnerabilities and ensure safer app and data usage. With guaranteed updates, your OPPO K13 Turbo device stays reliable, secure, and relevant longer. 🛠 How to Check for Updates Go to [Settings] > Tap [About Device] > Select [Software Update] > Tap [Check for Updates] If an update is available, follow the on-screen instructions to install it. ✅ Summary OPPO K13 Turbo Pro: 2 years OS updates + 3 years security updates OPPO K13 Turbo: 2 years OS updates + 3 years security updates Both models are designed to offer a future-ready smartphone experience, ensuring that your device stays updated and secure throughout its usage lifecycle.

Reverse Charging: Make Your Phone a Power Bank

Applicable products： Smartphones System version： No system version involved

Keep your devices powered up by utilizing the Reverse Charging feature available on your OPPO smartphone. This feature allows you to transfer power from your smartphone to any other device easily* that has a USB port, taking away your worries when you run out of battery for the important stuff. Experience seamless connectivity and power-sharing with this innovative feature. Note: *Reverse charging supported models may vary due to equipment compatibility. Please refer to the actual product or contact your local OPPO support to assist you further. How to Use OPPO Reverse Charging Effectively What you will need: Prepare these essentials prior to beginning your reverse charging experience with your OPPO phone. A phone with enough charge. A low-battery device. A reverse charging cable or a USB cable + an OTG (On-The-Go) cable (which are not included and bought separately). Methods to Reverse Charge Your Devices Method 1. Through Reverse Charging Cable: Turn on the OTG Connection of the phone that has enough charged, and connect the cable to the other one that needs charging while the OTG connection is off. Method 2: Through OTG Cable and USB Cable: Connect OTG with the charged phone, connect the USB cable to the OTG port then connect the USB to the phone that needs charging. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

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