Disabling or deleting your OPPO device's privacy password will result in the deactivation of the security features associated with both the Private Safe and App Lock. If you wish to proceed, you can easily manage it through the Settings path provided below. Note: Available for ColorOS 5.1 and above devices. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. How to Delete OPPO Privacy Password Below are the ways to delete the Privacy password per the ColorOS version on your OPPO phone. For ColorOS 14 to ColorOS 15 and above Go to [Settings] > [ Security & Privacy] >[More Security & Privacy] > [Privacy Password] then enter your privacy password and tap [Turn off password], then tap [Turn off] and enter your privacy password to confirm. For ColorOS 12 to ColorOS 13 : Go to [Settings] > [Password & Security] > [Privacy Password] then enter your privacy password and tap [Turn off password], then tap [Turn off] and enter your privacy password to confirm. For ColorOS 5.1 to ColorOS 11: Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Privacy Password] > enter the privacy password, then tap [Turn off password] and tap [Turn off], then enter your privacy password again to confirm. What to Do if I Can't Remember My Privacy Password There are two ways to recover the password to your Private Safe: Face or Fingerprint password: Unlock your Private Safe using these methods if you had set them beforehand. Security questions, Recovery email, or OPPO ID: Enter the answer to the security question you set, or enter the email address or reset using the password of your OPPO ID. Note: If the above methods were unsuccessful or not previously set up, resetting the Privacy password is unlikely. If you did not set up a security email or questions We understand how important the data you have saved is on the Private Safe/ File Safe, and not being able to access it can be frustrating, but for privacy concerns, we don't store personal/private data, like passwords. What to Do if No Recovery Method is Set If you forgot your password in Private Safe/ File Safe and did not set any recovery method like those mentioned above, you need to back up all your files and perform a factory data reset. Note: Performing a factory data reset will erase all your files in Private Safe/ File Safe. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
The OPPO phone is a powerful technology that can transfer files efficiently to any Windows, Mac, or Chrome OS system. All you have to do is plug your OPPO smartphone into your PC using a compatible cable, and you can begin the file transfer. To learn how to transfer files such as photos, videos, audio, or even documents, continue reading the simple guide we created below. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. For ColorOS 13.2 and above system version models, after the phone is connected to USB, the USB selection interface will not immediately appear, and the default USB function for charging will be used. If you wish to change your preference for connecting to your computer, you need to tap [View more options] in the notification center to select [Transfer files]. How to Transfer Files From OPPO to PC Follow the steps below on how you can transfer your files from your OPPO phone to a PC/laptop. 1. Enter Developer Options: This feature gives you access to hidden settings on Android phones. When the Developer mode is enabled on your OPPO phone, you can do debugging and application development. Go to this link to learn how to enable your OPPO phone's Developer Options. 2. Connect your phone to a Windows PC using a USB cable: There will be a prompt on the phone asking for authorization if you want to allow USB Debugging for the specific Windows PC. Alternatively, you can toggle on [USB debugging] in Developer Options. USB Debugging allows your OPPO phone to communicate with the computer. 3. Tap the notification or the prompt and choose [Transfer Files] or [Transfer Photos] to start transferring files to your computer. 4. On your computer, go to the [File Explorer] and look for your OPPO phone model name, then click [Internal shared storage]. 5. Once you're in the Internal shared storage folder, look for the files you wish to transfer, then right-click and copy and paste it to a folder to your computer. If the Computer Cannot Detect Your Phone Download and install the driver. If your computer cannot read the USB driver, go to your computer and enter [Device Manager] > double-tap your OPPO smartphone > [Install the drive from this computer equipment] / [Manually download driver online]. Check if this problem is solved. Check the USB cable. Check your USB cable for signs of damage, like breakage or bent prongs. Use another cable to check if it can be detected by your computer. Use another USB Port or computer/PC. Use another USB port to check if the problem can be solved. And if you can, try it with another computer/PC. Restart both the phone and the computer. Restart the computer & phone and try it again. To reboot the phone, press and hold the Sleep/Wake button until the "Slide down to power off" message appears. Drag the power icon down to turn off the phone. To turn the phone back on, press and hold the Sleep/Wake button until you see the OPPO logo. Turn on the Airplane mode on the computer. If Windows 10 doesn’t recognize your OPPO phone, turn on the Airplane mode on your computer and try. If your phone is recognized by your computer in Airplane mode, continue with file transfer and turn off the Airplane mode once complete. Check the phone's software. Make sure the phone software is up to date in [Settings] > [Software Update] / [System Update] / [About Device] and then restart the phone. Reset the phone system settings (this option is available with devices ColorOS 3.2 and above). Go to [Settings] > [Additional Settings] > [Backup and Reset] > [Reset to Factory Settings] > [Reset System Settings Only]. For further details, see How to Factory Reset Your OPPO Phone. Get more help If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Relate articles: How to Transfer Files Using OPPO Share Use Bluetooth to Share Files on Your OPPO Phone How to Back Up Your OPPO Phone to a Computer * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
OPPO F31 Series 5G Brings Under-Screen Fingerprint Technology
Applicable products:SmartphonesSystem version:No system version involved
What Makes the Under-Screen Fingerprint Special? Unlike traditional fingerprint sensors located on the side or back of a phone, the F31 Series integrates the sensor beneath the display. This design offers several advantages: Effortless Unlocking: Simply place your finger on the screen to unlock your phone instantly. Sleek Design: Eliminates physical cutouts and bumps, creating a smooth, modern look. Enhanced Privacy: Enables secure access to apps, banking, and payments through biometric authentication. Smarter, Faster, and Safer Powered by next-generation optical sensing technology, the under-screen fingerprint sensor in the OPPO F31 Series delivers: Faster response times for quick and reliable unlocking. Smarter recognition that adapts to varying lighting conditions. Advanced encryption ensures your personal data remains secure. Why It Matters The under-screen fingerprint sensor is more than just a security feature—it’s a statement of OPPO’s commitment to innovation and user experience. By combining style and smart protection, the OPPO F31 Series 5G stands out as an ideal choice for users who want both modern design and robust security.
Discover Smart Features on OPPO Devices: AI Mind Space and Air Call Control
Applicable products:SmartphonesSystem version:No system version involved
AI Mind Space: Your Phone’s Smart Digital Memory With the July 2025 ColorOS 15 update, OPPO unveiled AI Mind Space — a revolutionary feature that acts like a smart digital memory, helping you capture, organize, and revisit important information effortlessly. What is AI Mind Space? AI Mind Space simplifies the way you save and manage content on your device. Whether it’s a long chat, a lengthy article, or an important screen, AI Mind Space: Saves whatever is currently displayed on your screen with a simple gesture Summarizes lengthy texts or notes into easy-to-read highlights Organizes and archives your saved content for quick, future access No more juggling multiple screenshots or copying text manually. Everything you capture is stored neatly and instantly accessible. How to Use AI Mind Space Enable the Feature Navigate to Settings > Accessibility & Convenience > Mind Space and toggle on Save to Mind Space. Save Content Easily When you want to save something on your screen, just swipe up with three fingers. The system will capture the screen, summarize the content, and add it to your Mind Space archive automatically. Access Your Saved Items Open Mind Space from settings or a shortcut to browse your summaries, notes, and saved screenshots anytime. Why You’ll Love AI Mind Space Summaries made simple: Quickly turn long texts into concise summaries. Stay organized: Automatically structured storage makes retrieval a breeze. Boost productivity: Ideal for students, professionals, and anyone juggling multiple tasks. Air Call Control: Answer Calls with a Wave Another convenient feature is Air Call Control, part of OPPO’s Air Gesture suite, which lets you manage incoming calls with simple hand movements—no need to touch your phone. What is Air Call Control? Air Call Control uses motion sensors to detect hand gestures, allowing you to: Answer incoming calls by waving your hand over the screen. Mute calls using a simple gesture without touching the device. This hands-free control is perfect when your hands are busy, wet, or dirty. How to Enable Air Call Control To activate Air Call Control on supported OPPO devices: Go to Settings > Accessibility & Convenience > Gestures & Motions > Air Gestures > Air Call Control and toggle it on. Benefits of Air Call Control Hands-free convenience: Manage calls effortlessly without touching your phone. Quick response: Answer or mute calls instantly with a wave. Hygienic and practical: Ideal when your hands are occupied or unclean. Need Help? If either AI Mind Space or Air Call Control isn’t working as expected, make sure your device runs the latest ColorOS version by visiting: Settings > About Device > Software Update. For additional support, visit your nearest OPPO Service Center or contact the OPPO Support Team.
How to Answer or End Calls with Your OPPO Bluetooth Earbuds
Applicable products:AccessoriesSystem version:No system version involved
Bluetooth earphones have become more than just an accessory— it is an essential tool for everyday use that provides convenience and a variety of functions, including listening to music or podcasts and facilitating hands-free communication. With its ability to connect with your phone, you can easily answer or end calls with just a few taps on the touch area. Follow our simple guide below to maximize your OPPO Bluetooth earbuds for managing calls. How to Answer/ End Calls with OPPO Bluetooth Earbuds For OPPO phone users: Please check if the earbuds support this feature by following the path below. Go to [Settings] > [Bluetooth] > icon> [Earbuds Function]. Tap [Earbuds Settings] > [Earbuds Control] > [Click/Double-click] > [Play/Pause]. By default, when making a call, double-tap to answer or hang up the call. For Other phone users: If you're using another phone or an older OPPO device, you can still personalize your earphone experience by downloading the official HeyMelody app from the Google Play Store. Please check if the earbuds support this feature by following the path below. Go to the [Play Store], then download and install the HeyMelody app. Once done, open the app and connect your OPPO earphones. Navigate to the Encobuds Control. Then, customize the touch control modes: [Double-Tap] > [Play/Pause]. By default, when making a call, double-tap to answer or hang up the call Other articles you might be interested in: Right or Left OPPO Enco Earbuds Touch Control Doesn't Work Why Is My OPPO Bluetooth Earphones Charging Case Not Working * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article. Moreover, all images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.
OPPO Game Space is a special feature of OPPO phones that allows you to organize mobile games and optimize them while you're playing. However, there can be some instances wherein this application might go missing. And it might be because you've accidentally deleted it from your OPPO smartphone. Worry not because you can easily fix this issue by simply reinstalling this application again. For a more detailed explanation, continue reading the simple guide we created below. Note: Check your ColorOS version in [Settings] > [About Phone] / [About device]. In ColorOS 11.3 and above, the Game Space is renamed as OPPO Games. How to Restore Game Space on Your OPPO Phone If the Game Space app on your OPPO phone has disappeared or was accidentally deleted, there are ways to restore it—depending on your device’s software version. Before starting the troubleshooting steps, please check your ColorOS version by going to: [Settings] > [About Device] / [About Phone]. Once you’ve identified your version, follow the corresponding solution below: For ColorOS 11.3 and above: Open the Google Play Store > Search for “OPPO Games” > Download and install the app. This app provides similar features for gaming performance optimization and organization. For ColorOS 11.0 to 11.2: You have two options for restoring Game Space. Option 1: Reinstall Game Space via the App Market Go to: [Settings] > [App Management] > [Recover Uninstalled System Apps] > Select Game Space from the list to reinstall. Note: The HeyTap App Market is required, and this method may not be available in some regions (e.g., Philippines). If unavailable, please collect the same device info as above and escalate the issue to OPPO Support. Option 2: Restore the Icon (if Game Space is installed but the icon is missing) Go to: [Settings] > [App Management] > [App List] > [System Launcher] > [Storage Usage] > Tap [Clear Data] to refresh the app icons, which may restore the Game Space icon on your home screen. For ColorOS 5 to ColorOS 7: If your OPPO phone is running ColorOS 5 to ColorOS 7 the Game Space app cannot be reinstalled directly from the app market. Instead, you’ll need to contact OPPO Support for help. Check if Game Space is visible Go to [Settings] > [Game Space]. If yes, tap [Game Space] > [Home Screen Shortcut] / [Game Space on Homescreen] and toggle off [Disable Game Space on Home Screen]. Note: This step is only applicable for ColorOS 5.2 and ColorOS 6.0. Check Game Space in App Drawer Mode Check if App Drawer Mode is enabled by swiping up from the bottom of the screen. If yes, hold and drag the Game Space app from App Drawer to copy to the home screen. Note: This step is only applicable for ColorOS 6.0 and above. Clear cache and data for the Game Space app from App Management Note: This option only applies if Game Space is missing from the home screen, but is available in App Management. For ColorOS 12 and above: Go to [Settings] > [Apps] > [App management] > [Games] > [Storage Usage] > [Clear Data] > [Clear Cache]. For ColorOS 7.0 to ColorOS 11.3: Go to [Settings] > [App Management] > [App List] > [Game Space]/ [Games] > [Storage Usage] > [Clear Data] > [Clear Cache]. For ColorOS 5.2 to ColorOS 6.1: Go to [Settings] > [App Management] > [Show System Process] > [Game Space] > [Storage Usage] > [Clear Data] > [Clear Cache]. Check if Game Space is hidden in App Encryption Go to [Settings] > [Security] / [Privacy] > [App Encryption] / [App Lock] > Enter the privacy password you set > [Game Space] > Toggle off [Hide Home Screen Icons] / [Hide from Home Screen]. Note: This step is only applicable for ColorOS 5.2 and above. Reset to the default system launcher Go to [Settings] > [App Management] > [Default App] / [Default App Management] > [Homescreen] / [Home app] and select [System Launcher]. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:All system versions
If you have files, photos, videos, or documents stored on a USB device and want to access them on your OPPO phone, you can use a feature called OTG (On-The-Go). OTG allows your phone to connect directly to USB storage devices, making it possible to view, copy, or move files without needing a computer. With a compatible OTG cable and your OPPO phone, you can easily transfer content into your preferred folders using the File Manager app. This guide explains how OTG works and how to use it safely to manage your files. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. When not in use, the On-The-Go or OTG connection will turn off in 10 minutes. Not all OPPO phones have the OTG connection feature. This feature is based on your device's hardware. You may check directly on your OPPO device if your phone supports it. What is the OTG connection OTG or On-The-Go is a specification that allows USB devices, such as tablets or smartphones, to act as a host, allowing other USB devices, such as USB flash drives, digital cameras, microphones, computer mouse, or keyboards, to be attached to them. How to enable OTG connection For ColorOS 15 and above: Go to [Settings] > [Accessibility & convenience] > and toggle to enable the [OTG Connection]. For ColorOS 13 to ColorOS 14: Go to [Settings] > [Additional Settings] > and toggle to enable the [OTG Connection]. For ColorOS 12: Go to [Settings] > [System Settings] > and toggle to enable the [OTG connection]. For ColorOS 3.0 to ColorOS 11.3: Go to [Settings] > [Additional Settings] and toggle to enable the [OTG connection]. Transfer files using OTG Enable OTG Connection on your OPPO phone through the above path. If the OTG connection is grayed out, the OTG connection is already enabled. Insert a compatible OTG drive on your OPPO phone. After inserting the OTG, insert the USB flash drive into the OTG drive and allow the *permissions that appear on your screen. Tap [OTG]. You will see all the folders from your USB flash drive and then tap the file you wish to transfer. Tap and hold the file and tap [Copy] or [Move]. Then select a folder where you want to move the file. Tap [Phone storage] or to a folder where you want to move it, then tap a folder under it and tap [Move to here]. If an SD card is inserted into your phone, you may move the file to a folder on your SD card and tap [Move to here]. Note: You need to allow permissions for the first time inserting the OTG drive. Other articles you might be interested in: What are the USB port types for OPPO Phone chargers: A, B, C How to Enable USB Debugging on OPPO Phone * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.
OPPO Phone Screen Not Turning on When Receiving Calls
Applicable products:SmartphonesSystem version:All system versions
In rare instances when you receive calls, your OPPO phone rings and vibrates, but the phone screen doesn't turn on, and you are unable to see the caller information on the display. A software glitch can cause this issue. A temporary quick fix to see who is calling when the display doesn't show is to open the Phone app. If the issue continues during the next incoming call, try these six troubleshooting steps to fix the phone not turning on when receiving calls issue. Read on! Screen not turning on for incoming calls Restart the phone Press and hold both the Power and Volume Up buttons for at least eight seconds until you see the OPPO logo. Remove the phone case and screen protector Third-party screen protectors and cases may block the sensor and should be removed. We recommend our customers only to use the original case and screen protector. Perform Component Check/Common Problems Detection Check for sensor error using Common Problems Detection in Phone Manager. If detection results for Light Sensor returns Error or Not Detected, contact OPPO Support Team or take your phone to the service center. Note: This option is only available for ColorOS 3.2 and above devices. For ColorOS 12 and above Go to [Tools] folder > [Phone Manager] > [┆] > [Diagnostics] Select [Sensors] and disable other components. Tap [Run diagnostics] and follow the on-screen instructions to check if your Light Sensor works properly. For ColorOS 11: Go to [Phone Manager] > [Diagnostics] > [Continue]. Select [Sensors] and disable other components. Tap [Run diagnostics] and follow the on-screen instructions to check if your Light Sensor works properly. For ColorOS 6.1 to 7.2 Go to [Phone Manager] > [Quick Check] > [Start Check]. Select [Sensors] and disable other components. Tap [Check] and follow the on-screen instructions to check if your Light Sensor works properly. Use default Phone app and lock screen apps Uninstall third-party call or lock screen application and use the default Phone app or lock screen passcode. Update the phone software Go to [Settings] > [Software Updates] and update your phone to the latest software version. * DO NOT root your phone yourself, for that might affect phone’s system performance, and the warranty service will be terminated. Reset the phone system settings Go to [Settings] > [Additional Settings] > [Backup and Reset] > [Reset to Factory Settings] > [Reset System Settings Only]. (This option is available with devices ColorOS 3.2 and above). Note: This option will reset all system settings without deleting any data or media files. Reset the phone to factory settings Back up and transfer your data, then perform factory data reset. Go to [Settings] > [Additional Settings] > [Backup and Reset] > [Reset to Factory Settings] > [Erase All Data]/[Erase All Content and Settings] and follow the onscreen instructions to restore your phone to its factory settings. Note: Factory data reset will completely WIPE all the data on your phone. Before erasing all data, always make an external backup of your device because once you wipe the device, data cannot be restored. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. In case there’s no OPPO Service Center in the country where you are located, kindly contact our Customer Support to help you unlock the device. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Modern smartphones, including OPPO devices, are equipped with a proximity sensor, a small, built-in component that detects how close the phone is to your face during a call. This feature helps prevent accidental screen touches and conserves battery by automatically turning off the display when the phone is held to your ear. However, if your screen doesn’t turn off during calls, it may indicate an issue with the sensor or related settings. This guide will explain how the proximity sensor works, why it’s important, and walk you through practical steps to check and troubleshoot the feature on your OPPO smartphone. Note: Check your ColorOS version through [Settings] > [About Phone] / [About Device]. What is a Proximity Sensor The proximity sensor is a small component located near the top of your OPPO smartphone screen. Its main function is to detect how close the phone is to your face or another object. During a phone call, the sensor automatically turns off the screen when it senses the phone is near your ear. This helps conserve battery life, prevent accidental screen touches, and reduce heat generation. However, there may be times when the proximity sensor does not function correctly, causing the screen to stay on during calls. If you’re experiencing this issue, follow the troubleshooting steps below to restore your device’s normal behavior. Where is the Proximity Sensor Located The proximity sensor is installed automatically on the top front of your phone next to the earpiece. However, sometimes, the proximity sensor may not work. This could be due to: Unsuitable/ incompatible phone cases. Improperly installed screen protectors. A hardware sensor failure or software failure. What to Do if the Proximity Sensor is Not Working Check if the problem is solved after each method before trying the next one. Remove the phone case and screen protector. Check if the phone casing and screen protector are blocking the sensor. Restart your OPPO phone, and make sure you have updated your phone to the latest software version. To restart your OPPO phone, press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. You can test and detect on your OPPO phone per the ColorOS version below. For ColorOS 13 and above: Go to [Phone Manager] > tap on the [Three-dotted icon] on the upper right corner of the screen > [Diagnostics] Select [Sensors] and disable other components. Tap [Run diagnostics] and follow the on-screen instructions to check if your sensors work properly. If detection results show an error or abnormality, contact the OPPO Support Team for assistance. For ColorOS 12: Go to [Phone Manager], tap [Tools] at the lower right, and tap [Diagnostics]. Then tap [Diagnostics] > and select [Sensors] and disable other components. Tap [Run diagnostics] and follow the on-screen instructions to check if your sensors work properly. If detection results show an error or abnormality, contact the OPPO Support Team for assistance. For ColorOS 11 to ColorOS 11.3: Go to [Phone Manager] > [Diagnostics] > [Continue]. Select [Sensors] and disable other components. Tap [Run diagnostics] and follow the on-screen instructions to check if your sensors work properly. If detection results show abnormal, contact the OPPO Support Team for assistance. Note: This option is only available for ColorOS 3.2 and above devices. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Note: Special technology is applied to conceal the proximity sensor in the upper front of OPPO's smartphone for the whole look of simplicity. It may cause an abnormality of proximity function if the film or protector covers the proximity sensor area. The proximity sensor is enabled by default. There is no way to enable or disable it. Related articles: My Phone Screen Does Not Turn On when Receiving Calls. What Should I Do? * Pictures, settings, and paths might differ from those of your phone, but it does not affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Using a VPN or Virtual Private Network on your OPPO phone can help protect your privacy and secure your internet connection, especially when using public Wi-Fi. A VPN works by creating a private, encrypted connection between your device and the internet, making it harder for others to see your online activity or access your personal information. If you’re having trouble connecting to a VPN or notice that it disconnects frequently, there may be issues with your phone settings, the VPN app, or your network connection. This guide explains what a VPN is, why it might not work properly, and provides simple troubleshooting steps to help you reconnect safely. Remove a VPN on OPPO phone There may be situations where you want to remove a VPN from your OPPO smartphone. While VPNs help protect your privacy and secure your internet connection, they can sometimes interfere with app performance, slow down network speeds, or prevent access to region-specific content. In some cases, a VPN may remain active in the background even when it’s no longer needed. Perform the following steps to get rid of a VPN on your OPPO smartphone. Go to [Settings] > [Connection & sharing] / [Other Wireless Connection] > [VPN]. Locate the VPN you want to delete and tap on the right. Then tap [Delete] / [Remove] at the bottom of the screen. Related articles: Safeguard Yourself and Your Devices on Public Wi-Fi Wireless Technology and its Usability * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
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