OPPO Warranty Policy

Want to know what would be considered under our warranty policy? You can use the warranty card provided inside the box of your device.
You can also use our online warranty policy guide. Please refer below information to see what OPPO covers under its warranty policy.
This warranty policy applies to OPPO products sold in INDIA. In the event that performance failure occurs from normal use during the warranty period, OPPO will provide maintenance services free of charge.

In Warranty quality commitment

1. All replacement parts and accessories are brand new.

2. For OPPO smartphones, replacement parts can enjoy the original remaining warranty period or 3 months from the date of the replacement warranty, whichever is longer.

In Warranty instructions and principles

1. A valid warranty card and invoice are required to ensure the basic guarantee of your rights, please be sure to keep them safe;

2. If you lose the invoice and proof of purchase and are unable to provide a copy of a valid invoice and proof of purchase, we will compare the date exactly three months after the manufacture date of the products and the date of the E-warranty card and select the more beneficial of the two to serve as the de-facto purchase date;

3. Some accessories (for example: manual, warranty card, protect shell.) are not covered by this warranty;

4. Products purchased overseas do not enjoy warranty services in domestic service centers. If you must pay for maintenance, take into consideration the material cost and please make an appointment with the Customer Service Center ahead of time;

5. Accessories (leather casing, screen protector and protective casing) etc. can affect the proper functioning of the phone, you may request the accessories to be replaced without replacing the phone;

6. All replaced parts are owned by OPPO.

Instruction for Out of Warranty

This warranty does not cover man-made damage nor any of the following conditions, however, paid repair services are available.

1. Beyond the warranty period

2. No warranty card and valid proof of purchase, however an exception can be granted if the customer can prove that the phone is within the warranty period;

3. Non-OPPO official warranty commitments, such as verbal commitments by dealers;

4. The phone is damaged due to improper use (such as falling, squeezing, liquid damage, etc.);

5. Damage and malfunction due to uncontrollable external forces (such as floods, fires, earthquakes, lightning strikes and traffic accidents);

6. Failure to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, use of non-OPPO accessories, etc.;

7. Product's natural wear and tear (for example: casing, buttons, display, accessories, Scratches etc.);

8. Disassembly, self-repair, modification, rooting and other human behavior that causes damage.

9. OPPO accessories including Car Charger, Power Bank, Bluetooth® Earphone cannot enjoy warranty service if the Serial number is untraceable.

Important notice and backup reminder for sending phones in for repair

1. When sending a phone in for repair, please bring a copy of the valid proof of purchase and the original invoice (purchase voucher and invoice must be completed and sealed by the seller, and may not be altered, otherwise they will be regarded as invalid). Warranty card IMEI serial number stickers must not be torn, or the warranty will be invalid.

2. When sending an IoT products (earphones, accessories, wearables, OPPO Pad, Power Bank) in for service, please bring a copy of the valid proof of purchase, the manufacturer's original product box and the original invoice (purchase voucher and invoice must be completed and sealed by the seller, and shall not be altered, otherwise they will be regarded as invalid). Warranty card serial number stickers shall not be torn or else the warranty will be invalid.

3. Before sending the device in for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, OPPO Customer Service Center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.

4. You expressly agree that the use of the unlocking service provided by OPPO and related service provider is at your own risk. Except as otherwise provided by law, OPPO and related service provider does not make any form of ostensive or implied statement, promise or guarantee for the unlocking service. It is not guaranteed that the service will meet your requirements, nor is it guaranteed that the service will not be interrupted. OPPO and related service provider does not make any promises or guarantees on the timeliness, safety, and errors of the service.

Other information

1. Under circumstances where the phone has been subjected to damp conditions, liquid damage, or unsupported modification, other issues may occur after the phone has been processed. If the phone is able to make calls before repair but unable to after repair, this is considered to be a problem caused by the error itself and cannot be repaired. The Customer Service Center may require you to sign a separate repair agreement prior to repair accordingly under such circumstances;

2. If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall take priority.

3. As per India’s E-Waste (Management) Rules, 2016, the average life span of smartphones has been mentioned as '5 (Five) years' after which the same has to be collected and disposed of as an E-waste as per the abovementioned Rules. Owing to above mandate of the law of land, all OPPO customer’s are assured of after sales support services for the OPPO smartphones for a period of 5 (five) years from the date of its manufacturing. Furthermore, for the OPPO Smartphones that has crossed the above said average life span period of 5 (five) years, the after sales support services will be provided subject to availability of the parts.

* For Find X2 series, Reno 10x Zoom and Find X users, you can now enjoy International Warranty Service.