Applicable products:SmartphonesSystem version:All system versions
Do you have files, photos, videos, or documents on a USB device and want to upload them to your OPPO phone? The OTG or On-The-Go connection is the answer! An OTG connection allows files to be directly uploaded to your OPPO phone and moved to whichever folder you prefer in your File Manager app. You only need an OTG cable and your OPPO phone, and you're good to transfer files. Learn more about it below! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. When not in use, the On-The-Go or OTG connection will turn off in 10 minutes. Not all OPPO phones have the OTG connection feature. This feature is based on your device's hardware. You may check directly on your OPPO device if your phone supports it. What is the OTG connection OTG or On-The-Go is a specification that allows USB devices, such as tablets or smartphones, to act as a host, allowing other USB devices, such as USB flash drives, digital cameras, microphones, computer mouse, or keyboards, to be attached to them. How to enable OTG connection For ColorOS 15 and above: Go to [Settings] > [Accessibility & convenience] > and toggle to enable the [OTG Connection]. For ColorOS 13 to ColorOS 14: Go to [Settings] > [Additional Settings] > and toggle to enable the [OTG Connection]. For ColorOS 12: Go to [Settings] > [System Settings] > and toggle to enable the [OTG connection]. For ColorOS 3.0 to ColorOS 11.3: Go to [Settings] > [Additional Settings] and toggle to enable the [OTG connection]. Transfer files using OTG 1. Enable OTG Connection on your OPPO phone through the above path. If the OTG connection is grayed out, the OTG connection is already enabled. 2. Insert a compatible OTG drive on your OPPO phone. After inserting the OTG, insert the USB flash drive into the OTG drive and allow the *permissions that appear on your screen. 3. Tap [OTG]. You will see all the folders from your USB flash drive and then tap the file you wish to transfer. 4. Tap and hold the file and tap [Copy] or [Move]. Then select a folder where you want to move the file. 5. Tap [Phone storage] or to a folder where you want to move it, then tap a folder under it and tap [Move to here]. If an SD card is inserted into your phone, you may move the file to a folder on your SD card and tap [Move to here]. Note: *You need to allow permissions for the first time inserting the OTG drive. Related articles: How to Connect OPPO Phone to PC to Transfer Files Search Files Using File Manager on OPPO Phone * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.
Learning how to back up your phone is a useful tool to ensure the safety of important data. Data backup means creating a copy of the data on your system that you use for recovery in case your original data is lost or corrupted. You can also use backup to recover copies of older files if you have deleted them from your system. Data backup is the practice of copying data from a primary to a secondary location, to protect it in case of a disaster, accident or malicious action. Note: Available for ColorOS 5.0 to ColorOS 15 and above. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Reminders before backing up files Know the different backup methods and choose the best one for you. Keep your backup plan up to date. Don't turn off or restart your phone during the backup process. Best to use a network connection when doing the backup process. Wi-Fi network is preferred. Local OPPO backup Local backup helps to back up Personal Data(Contacts, Messages, etc.), System Data (System Settings, Clock, Weather Info, etc.), and Applications (Applications and Application Data). 1. Use the built-in Backup Tool For ColorOS 15 and above: Go to [Settings] >[System & update] > [Back up & reset] > [Back up & migrate] > choose [Local backup] > [New backup] and select the data you want to back up, then tap [Start]. For ColorOS 5.0 to ColorOS 14: Go to [Settings] > [Additional settings]/[System settings] > [Back up and reset] > [Back up & restore] > choose [Local backup] > [New backup] and select the data you want to back up, then tap [Start]. 2. Back up to Google For ColorOS 15 and above: Go to [Settings] >[System & update] > [Back up & reset] > [Google accounts]>[Backup by Google One],You can back up your app data, Wi-Fi data, and other settings to the Google server. For ColorOS 5.0 to ColorOS 14: Go to [Settings] > [Additional Settings] > [Back up and reset] and enable [Back up my data]/ [Backup by Google One]. 3. Connect your phone to a computer to create a backup on it This is a common way to back up all your data. Don't disconnect your phone during the backup process. See How to Connect OPPO Phone to PC to Transfer Files. Connect your OPPO phone to your computer, tap [USB Debugging] > [File Transfer]. Go to [Computer] > [OPPO Model code] > [Internal storage] or [SD Card] if you have backed up data in external storage to copy the “Backup(s)” files to your computer and copy it to your phone when you need to restore your data. Backups will be erased when you flash the phone, wipe data, or reset the OPPO smartphone to factory settings. DCIM folder contains your photos and screenshots. Pictures downloaded from APPs are saved in [Pictures/Photo]. Movies, music and pictures folders contain your videos, audio, and pictures respectively. 4. OPPO Backup Clone Phone Clone Phone backs up contacts and SMS stored on phone storage. Through Clone Phone, you can quickly transfer all data from an OPPO smartphone to another OPPO phone as a data backup. * This APP is pre-installed on OPPO phones with the system version of ColorOS 3.0 or later, or copy https://i.clonephone.coloros.com/download to your phone's browser to download the app. Third-party APPs You can use secured and trusted third-party APPs for data backup. But OPPO does not recommend you to backup or transfer data via third-party APPs, for they may be conflicted with the OPPO system, leak personal information, or cause other safety problems. * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Applicable products:SmartphonesSystem version:All system versions
Keeping your phone's software up to date is crucial for accessing new apps, enjoying enhanced user experiences, and resolving issues or bugs. The most convenient way to update your OPPO phone is through the OTA (Over-The-Air) method. You will receive a notification on your OPPO phone if a software update is available. Follow the instructions in this article to easily update your phone's software version and ensure you're benefiting from the latest features and improvements. OTA update reminders Before updating your OPPO phone to the latest software, please take note of the following: Back up your data before doing an update. Although OTA Update doesn't require backing up your data, it is still best to make backing up data a practice every time you update anything on your phone. Make it a habit at any time. Plug your OPPO phone into power, or keep the battery level over 40%. Make sure that you are connected to a working Wi-Fi or Mobile network. Do not operate or power off your device during the process. Do not root the phone yourself, for that might cause damage to your system, and the warranty service will be terminated immediately. How to update OPPO phone's software using OTA 1. Automatic System Push A notification will be sent to you if an update is available. Please tap on the notification. 2. Manually Check for Updates For ColorOS 12 and above: Go to your phone's [Settings] > [About device] > Click on the top card to update your OPPO phone's software Connect your phone to a working Wi-Fi or Mobile network. The system will automatically show a new update, if any. You can see a notification on the "Software Update" / "System Updates" icon. Otherwise, it will show "It is already the latest version." For ColorOS 5.0 to ColorOS 11.3: You can manually check it by going to [Settings] > [Software Update] / [System Update]. Note: Download the firmware. Best to download using the Wi-Fi network to avoid the consumption of your mobile data. Tap [Software Update] / [System Update]. Your device will reboot and update, which will take a few minutes. During the system upgrade process, the phone's temperature may rise slightly and temporarily. This is a normal phenomenon and the temperature will quickly return to normal once the upgrade is complete. If your OPPO phone did not receive the software update We are working to optimize the software in more OPPO phone models. The ColorOS update will be released in different countries or regions in batches (which usually may take up to 2 months or more). Some models will no longer receive updates as they have reached the latest and most stable version. If you can’t update by yourself, you can ask for the assistance of the local OPPO Service Center. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Related articles: How to Update OPPO Phone's Software Using Computer * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Why Do I Get Battery Error While Charging My OPPO Phone
Applicable products:SmartphonesSystem version:No system version involved
If you're getting the prompt message "Battery Error. Please Contact Customer Support" while charging your OPPO phone, it is most likely due to a hardware problem. We recommend visiting the nearest OPPO Customer Service Center to assist you further or check the troubleshooting we prepared for you below. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Battery Error Code A battery error code prompt in an OPPO phone battery requires further checking with a professional to determine whether it's a hardware issue. Troubleshooting steps when prompted with the Battery error code Here are the steps you can take to help you with the issue. Follow the guide below. Clean the charging port: If you see any dirt or debris on the charging port, use a soft-bristled brush to remove them. Use the original charging cable: Charge your OPPO phone using its original charging cable. If this does not work, try using a different charging cable and adapter. Charge in a wall charger or USB port: Try charging your OPPO phone in another wall charger or a computer USB port. Perform Component Check: Run a quick check on the battery using your OPPO phone. See What is Common Problems Detection on OPPO Phone. Note: This option is only available for ColorOS 3.2 and above devices. The Quick Check and Component Check are alike in some OPPO devices. For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder on your home screen > [Phone Manager] > [Tools] > [Diagnostics]. Select [Battery & charging] and disable other components > [Run diagnostics] and plug in your OPPO phone's charger. For ColorOS 11 to ColorOS 11.3: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > and plug in your OPPO phone's charger. For ColorOS 7.1 and 7.2: Go to the [Tools] folder > [Phone Manager] > [Quick check] > [Start check] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > plug in your OPPO phone's charger. Note: Using a charger or mobile power bank is recommended. Note: Repair charges may apply. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: How to Fix "Battery Error. Please Contact Customer Support" How to Check Spare Parts Prices on the Local OPPO Website How to Detect and Calibrate Charger Type and Charging Status * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:ColorOS 14 and above,ColorOS 11.1 and above,ColorOS 5.0-7.2,ColorOS 11 and above,ColorOS 12 and above,ColorOS 6.X,ColorOS 6.1.2,ColorOS 6.1,ColorOS 6.0.1,ColorOS 6.0,ColorOS 5.X,ColorOS 5.2.1,ColorOS 5.2,ColorOS 5.1,ColorOS 5.0,ColorOS 3.X,ColorOS 3.2,ColorOS 3.1,ColorOS 3.0
Google's Find My Device feature helps you to track, lock, and and ring your phone's information and delete its contents from the device. You can set up Find Hub so you’re prepared if you lose your phone, or you can locate your device remotely if it's lost. Click on the tabs below to find out how to activate and track your phone in your specific situation. Device LostDevice not Lost Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others. Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Enable Find My Device Step 1: Check that you’re signed in to a Google Account On your device, open [Settings] > [Google]. Your account name and email address should be here. Verify your email address. Step 2: Check that Location is on Important: When you turn on Location with certain settings, you may also make your device’s location available to other apps and services. On your device, open [Settings]>Tap [Location] >[Use location] to turn on Location Step 3: Check that Find Hub is on On your device, open [Settings]>[Google]>[All services]>[Find Hub] Check that “Allow device to be located” is turned on. When Find Hub is on, you can ring, locate, secure, and erase your lost device. For More details you can check Be ready to find a lost Android device How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others.
Applicable products:SmartphonesSystem version:All system versions
Do you have certain pre-installed apps sitting on your home screen and taking up space? Although it isn't possible to permanently delete them, you can prevent them from clogging up your screen. Just hold the unwanted app's icon and select [Remove]! Read below to learn more! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Delete pre-installed apps You can only temporarily stop or turn off default apps but cannot completely uninstall them from the phone. Some default applications are necessary for the device to function well. Attempting to modify the software to remove these applications may corrupt the phone system. How to delete/ remove apps Through Google Play Store: Go to [Play Store] and tap your [Profile icon] on the upper right corner > [Manage apps and device] > [Manage] then tap an app you want to uninstall and tap [Uninstall]. *Through home screen: To remove an application on your home screen, hold the icon of the app you wish to delete, then tap [Remove]. Note: *If the home screen is in app drawer mode, the app will only be removed from the homescreen. (This is only applicable for ColorOS 6.0 and above). Related articles: How to Uninstall Applications from OPPO Phone How to Move Application Icons on Home Screen? * All photos shown are for illustration purposes ONLY. Actual products may vary due to product enhancement.
How to Look Up IMEI/ Device Code on Your OPPO Watch
Applicable products:WatchSystem version:No system version involved
Every OPPO Watch or gadget has a different Device code or IMEI. IMEI stands for International Mobile Equipment Identity. In other words, it is the uniqueness of every product. Checking the IMEI of your OPPO Watch is so simple. Check the easy guide here! How to Check IMEI/ Device Code on OPPO Watch On your OPPO Watch, go to [Settings] > [System] and tap [About] > [IMEI]. For more information about the IMEI and S/N of OPPO Watch and other OPPO products, see How to Find IMEI and Serial Number (S/N) of OPPO Products. Related articles: What to Do if I Lost My OPPO Watch OPPO Watch: Not Just Another Smart Watch How to Check Your OPPO Device's Warranty Status * Pictures, settings, and paths might differ from those of your watch, but these won't affect the description in this article.
Using your OPPO phone's mobile data while you're out can be really convenient, especially when there's no Wi-Fi available. However, there are instances when the mobile data is not functioning properly due to the signal, your OPPO phone's settings, or other reasons. The troubleshooting guide below will help you resolve this problem. How to Troubleshoot Mobile Data Issues We know that feeling of being disconnected from the world- not being able to check the news, instant messaging, social media feeds, emails, and more. So, if you want to stay connected, kindly do the following if you are unable to use the mobile data network of your phone: Check your phone's signal Check the signal icon on the status bar to see if your phone has weak, unstable, or has no signal. If you are in weak signal areas, change your location and try again. See How to Fix No Network or Poor Signal on OPPO Phones. Weak 2/3G network signal: Signal strength is at 0-2 bars. Weak 4G network signal: The up and down arrows of the "4G" icon do not light on. Turn on and off the Airplane Mode There are two ways to turn on/off the Airplane Mode. Control Center: Swipe down to see the Control Center, then tap the [Airplane Mode] icon. If you can't see the Airplane Mode icon in the Control Center, see How to Rearrange Control Center Icons. Through Settings: For ColorOS 11 to ColorOS 13 and above: Go to [Settings] > tap [Connection & sharing] > toggle the [Airplane mode] off. For ColorOS 7 and below: Go to [Settings] > toggle the [Airplane mode] off. Consult your mobile operator Check with your operator to make sure you have enough data under your account/SIM card. Check your SIM Card Take out the SIM card using the ejector tool that comes inside the box and put it back in, and see if the connection is successful. Try another SIM card on your phone. If your phone holds two SIM cards, go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data], switch to the other SIM card, and try again. Check OPPO phone Settings If there is a VPN connection, disconnect it. Enable Mobile data: Go to [Settings] > [Mobile Network] / [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > [Mobile data] and enable it. Or swipe down to see the Control Center and tap the [ Mobile data] icon. Turn off Wi-Fi Connection: Go to [Settings] > [Wi-Fi] and turn off Wi-Fi. Or swipe down to see the Control Center and tap the [ Wi-Fi] icon. Check the Preferred network type: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Preferred Network Type], adjust the preferred network type to [4G/3G/2G (Auto)]. Reset Access Points: Go to [Settings] > [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card you are using > [Access Point Name] and tap [Reset]. Note: Some models don't have this option and APN updates automatically with the network on. In some OPPO devices: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] and tap a SIM, then tap [Access Point Name] and at the upper right corner, tap the [two-dotted] icon and tap [Reset access points]. Change or reset carrier network settings Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Access Point Name], and switch to another one. If the problem persists, follow the steps above to reset the Access point name. Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Carrier], and turn on or tap [Choose automatically] or [Auto select]. Restart your phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Or press and hold the Power button and swipe to [Restart]. Check for a software update Go to [Settings] > [System updates] / [Software update] / [About device], detect, and update your phone to the latest software version. Reset your OPPO phone to factory settings Back up and transfer the data on your OPPO phone first. See How to Factory Reset an OPPO Phone. Note: Make sure to use your phone in an open area within operator network coverage. If you're traveling internationally, make sure that you have shopped for international roaming plans. Make sure your phone is not severely worn, aging, corroded, or accidentally damaged. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Why Can't Some Applications Access Mobile Data? How to Check the Mobile Data Usage of Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
How to Turn Off Call Forwarding in Your OPPO Phone?
Applicable products:SmartphonesSystem version:No system version involved
You wanted the call forwarding option disabled. We have the easy step-by-step guide here. Applicable to: All OPPO Smartphones. 1. Open [Phone] and tap three dots at the top. 2. Tap [Calling accounts] > [Operator-related settings] > [Call Forwarding]. 3. Tap [Always Forward] > [Off]. On some device, you can follow this path: *On some devices, you can follow this path: Open [Phone] and tap at the top>Tap [Carrier Call Settings] > [Call Forwarding]>Tap [Always Forward] > [Off]. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Situation: You want to change your phone's date format from Day/Month/Year to Month/Day/Year. Applicable to: All OPPO Smartphones. The date format on OPPO phone is automatically set depending on your language and region chosen on the phone. You can change the date format by choosing another language or region in [Settings] > [System Update] > [Language & Region]. *The Region option is removed and combined with Language for ColorOS 7.0 and above devices. *Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
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