Applicable products:SmartphonesSystem version:No system version involved
If your OPPO smartphone experiences a sudden crash or freeze while in Recovery Mode or Mobile Recovery, a reboot is recommended to resolve the issue. Rebooting the device can clear any temporary files or processes causing the problem, helping to restore the device to its normal operating state. Read on to learn more about how to effectively manage and prevent such issues. Note: Check your ColorOS/Android version in [Settings] > [About Phone] / [About device]. Exit Recovery Mode on your OPPO phone Recovery Mode is the phone's system reboot mode. Perform the following steps if the phone gets stuck or hangs while performing recovery. Check buttons Check if your phone's Volume and Power buttons are responding properly and not physically stuck. If it’s stuck, you may need to send the phone to our Service Center for repair. Remove phone casing If you're using an unofficial phone casing, try removing it and see if it's the reason why the buttons are stuck. If so, you must change your phone case to a compatible and official one. Reboot For ColorOS 7.0 and above: Tap on [Reboot Device] > tap on [Yes]. For ColorOS 6.1 and below: Tap [Reboot] on the Recovery mode screen. Wipe data If the phone is still stuck in Recovery mode after reboot, perform wipe data in Recovery Mode. To wipe data, on the Recovery mode screen: For ColorOS 7.0 and above: Tap on [Format data] > enter the verification code > wait for your phone to wipe your data. For ColorOS 6.1 and below: Tap [Wipe data] and enter your lock screen password (if required). Tap [Wipe data (Keep SMS, Contacts, and Photos)] > [OK]. The screen will display "Wiping, please wait." Once done, tap [OK] and reboot your phone. Note: This will permanently delete all your application data (except SMS, Contacts, and Photos). If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. * Repair charges may apply. Please call the nearest OPPO Service Center to know more. * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
You have been charging your OPPO phone for some time, but noticed that it is stuck or frozen at the same percentage. There are troubleshooting steps you can take, like cleaning the charging port, using different charging cables, component check/ diagnosis, and more. Check here to know about other fixes you can do! Read on. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. How to Troubleshoot Phone Battery Percentage Stuck While Charging If your OPPO phone's battery percentage is stuck while charging, it could be due to a hardware component failure. Try the following options first below to help fix the issue. Clean the charging port of the phone Remove any dirt or debris stuck in the port. See How to Keep Your OPPO Phone Clean and Sanitized. Use the original charging accessories Some third-party accessories might not be compatible with your OPPO phone and may cause problems. Try a different charging cable and adapter Try to use a different charging cable and adapter and see if the battery percentage is increasing. Perform Component Check For ColorOS 14 to ColorOS 15 and above: Go to the [Phone Manager] app and tap the [3-dotted] icon in the upper-right corner> [Diagnostics] >select [ Battery & Charging] and tap [Run diagnostics]. If the results came back abnormal, we recommend visiting the nearest service center for testing. For ColorOS 12 to ColorOS 13 : Go to the [Phone Manager] > [Tools] > [Diagnostics]. Tap [Diagnostics] and select [Battery & Charging] and disable other components, and then tap [Run diagnostics] and plug in your charger if required to see if it's a battery or charging failure. For ColorOS 11: Go to the [Phone Manager]> [Diagnostics] > [Continue]. Select [Battery & Charger] and disable other components, then tap [Run Diagnostics] and plug in your charger if required to see if it's a battery or charging failure. Note: This step is only applicable for ColorOS 3.2 and above devices. Charge the phone from a different wall charging port Check the connection of your charging cable, USB wall adapter, and wall socket if it is firm. If you're charging your OPPO phone with your computer, use the original charging cable. Restart the phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Update your phone's software Go to [Settings] > [Software Updates] / [System Updates] / [About Device] to check for and update your phone's software to the latest version. Factory reset system settings Resetting your OPPO phone to system settings will not delete any of your files. See How to Factory Reset an OPPO Phone. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Why Facebook/Instagram/Messenger Are Forced Close After Clone Phone?
Applicable products:SmartphonesSystem version:No system version involved
My Facebook/Instagram/Messenger applications are forced close after I use a clone phone to transfer all my data to a new phone. This issue is caused by incompatibility between the old and new versions of the applications. Here's what you can do to troubleshoot. Note: Clearing data will delete all the application's data including photos and music. 1. Clear the data and cache of the applications You can long press the App icon > [App info] > [Storage Usage]> [Clear Data] > [Clear Cache] to clear the data and cache of the applications In some models you can follow this path to clear the data and cache of the applications : [Settings] > [App Management] > [Facebook/Instagram/ Instagram] > [Storage Usage]> [Clear Data] > [Clear Cache]. Try to log in again and if fail, do the next step. 2. Uninstall the applications and install them again. To uninstall, long-press the app and tap [Remove]. 3. Restart the phone. 4. If the issue still persists, contact OPPO Support Team, or take your phone, proof of purchase and warranty card to a nearby OPPO Customer Service Center. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
When your OPPO phone displays a message stating, "Battery Error. Please Contact Customer Support," this could be a hardware component issue. You can troubleshoot by cleaning the charging port, using a different charging cable or wall socket, checking components, and more! Read on for more fixes you can do! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Charging Error Prompt on OPPO Phone A hardware component issue might be the one causing your OPPO phone's battery to error. Make sure you double-check the following and try the given troubleshooting options: 1. Clean the charging port Check and see if there is any dirt or debris stuck in the charging port, and clean it. 2. Charge the phone Use the original charging cable of your OPPO phone and plug it in from a wall charger. 3. Use a different charging cable and adapter Try to use a different charging cable and adapter and see if the prompt still appears. 4. Charge the phone from a different charging port Try charging the phone from a different wall charging port or a computer USB port. 5. Do a Component Check For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder on your home screen > [Phone Manager] > [Tools] > [Diagnostics]. Select [Battery & charging] and disable other components > [Run diagnostics] and plug in your OPPO phone's charger. For ColorOS 11 to ColorOS 11.3: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > and plug in your OPPO phone's charger. For ColorOS 7.1 and 7.2: Go to the [Tools] folder > [Phone Manager] > [Quick check] > [Start check] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > plug in your OPPO phone's charger. Note: Using a charger or mobile power bank is recommended. Note: (This option is available with devices ColorOS 3.2 and above). If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: What to Do If OPPO Phone Won't Flash Charge Why Isn't My Phone Charging After Battery Replacement How to Improve OPPO Phone's Battery Life * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Using your OPPO phone's mobile data while you're out can be really convenient, especially when there's no Wi-Fi available. However, there are instances when the mobile data is not functioning properly due to the signal, your OPPO phone's settings, or other reasons. The troubleshooting guide below will help you resolve this problem. How to Troubleshoot Mobile Data Issues We know that feeling of being disconnected from the world- not being able to check the news, instant messaging, social media feeds, emails, and more. So, if you want to stay connected, kindly do the following if you are unable to use the mobile data network of your phone: Check your phone's signal Check the signal icon on the status bar to see if your phone has weak, unstable, or has no signal. If you are in weak signal areas, change your location and try again. See How to Fix No Network or Poor Signal on OPPO Phones. Weak 2/3G network signal: Signal strength is at 0-2 bars. Weak 4G network signal: The up and down arrows of the "4G" icon do not light on. Turn on and off the Airplane Mode There are two ways to turn on/off the Airplane Mode. Control Center: Swipe down to see the Control Center, then tap the [Airplane Mode] icon. If you can't see the Airplane Mode icon in the Control Center, see How to Rearrange Control Center Icons. Through Settings: For ColorOS 11 to ColorOS 13 and above: Go to [Settings] > tap [Connection & sharing] > toggle the [Airplane mode] off. For ColorOS 7 and below: Go to [Settings] > toggle the [Airplane mode] off. Consult your mobile operator Check with your operator to make sure you have enough data under your account/SIM card. Check your SIM Card Take out the SIM card using the ejector tool that comes inside the box and put it back in, and see if the connection is successful. Try another SIM card on your phone. If your phone holds two SIM cards, go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data], switch to the other SIM card, and try again. Check OPPO phone Settings If there is a VPN connection, disconnect it. Enable Mobile data: Go to [Settings] > [Mobile Network] / [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > [Mobile data] and enable it. Or swipe down to see the Control Center and tap the [ Mobile data] icon. Turn off Wi-Fi Connection: Go to [Settings] > [Wi-Fi] and turn off Wi-Fi. Or swipe down to see the Control Center and tap the [ Wi-Fi] icon. Check the Preferred network type: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Preferred Network Type], adjust the preferred network type to [4G/3G/2G (Auto)]. Reset Access Points: Go to [Settings] > [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card you are using > [Access Point Name] and tap [Reset]. Note: Some models don't have this option and APN updates automatically with the network on. In some OPPO devices: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] and tap a SIM, then tap [Access Point Name] and at the upper right corner, tap the [two-dotted] icon and tap [Reset access points]. Change or reset carrier network settings Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Access Point Name], and switch to another one. If the problem persists, follow the steps above to reset the Access point name. Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Carrier], and turn on or tap [Choose automatically] or [Auto select]. Restart your phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Or press and hold the Power button and swipe to [Restart]. Check for a software update Go to [Settings] > [System updates] / [Software update] / [About device], detect, and update your phone to the latest software version. Reset your OPPO phone to factory settings Back up and transfer the data on your OPPO phone first. See How to Factory Reset an OPPO Phone. Note: Make sure to use your phone in an open area within operator network coverage. If you're traveling internationally, make sure that you have shopped for international roaming plans. Make sure your phone is not severely worn, aging, corroded, or accidentally damaged. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Why Can't Some Applications Access Mobile Data? How to Check the Mobile Data Usage of Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Do we need the software updated? The answer is Yes. Because it can optimise the system performance, prolong battery life, develop compatibility, and enhance system stability. But, how to update the software? OTA update OTA (over-the-air) update is the wireless delivery of new software or data to mobile devices. If a new software version is detected by your phone, there will be a pop-up notification. With Wi-Fi connected or Mobile Data turned on, by only one click, it will automatically get updated. *Settings path: [Settings] > [System & updates] > [Software Updates]
Support Information for Compliance with Ecodesign Regulations
Applicable products:Smartphones,TabletsSystem version:No system version involved
To comply with the European ecodesign regulations, we have created this page to assist customers in repairing their products. The page is divided into four sections, offering essential information such as repair manuals, spare parts purchasing, and indicative pre-tax price, ensuring that you can easily access the content you need. Please do not hesitate to contact us if you have any questions. 1. Relevant Repair Manuals These manuals provide common troubleshooting methods and steps for replacing the relevant parts. Click the link below to access our repair manual page for detailed step-by-step instructions. View Repair Manuals Please note that the replacement of certain parts (e.g., battery, cameras, external charging port, microphone, etc.) should be carried out by professional repairers or authorized service provider. 2. Spare Parts and Repair Tools Purchase If you need spare parts or repair tools, you can purchase them through the following link. Note: You will be redirected to the website of our distributors. Any contract for the purchase of spare parts and/or tools will be solely between you and them. 3. Indicative Pre-Tax Price for Spare Parts We provide indicative pre-tax prices in euros for all spare parts, which can serve as a reference when selecting parts. Click the link below to view the price guidance for spare parts. View Indicative Pre-Tax Price for Spare Parts 4. Indicative Pre-Tax Price for Repair Tools In addition to spare parts, having the right repair tools is essential to ensure the quality of repairs. We provide a range of recommended repair tools along with their indicative pre-tax prices in euros. Click the link below to view and select the appropriate tools for a smooth repair process. View Indicative Pre-Tax Price for Repair Tools Note: The links provided above are for reference only. Actual content and prices may vary due to market conditions or supplier adjustments. We recommend checking the relevant pages regularly for the latest information.
It can be really frustrating when having trouble receiving text messages, especially if you're expecting important ones. One solution to this problem is to check the signal of your OPPO phone or review your blocked numbers. For additional troubleshooting steps, keep reading. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Resolve Unable to Receive SMS There could be a few reasons why you're having trouble receiving messages on your OPPO phone. To resolve this issue, follow the steps below. Step 1: Check for Spam and Blocked Numbers Priority should be given to confirming whether this part of the SMS or verification code has been intercepted by the phone. If it is a phone with ColorOS12 or above systems, you can refer to the following terms for confirmation: Go to your phone's [Messages] application > [Three-dotted icon] on the upper right corner of your phone's screen > [Block & filter]> tap on the [Three-dotted icon] on the upper right corner of your phone's screen > [Block & filter] and disable the feature. If you know someone is trying to send you messages, but you're not receiving those, check to see if the number is blocked. See How to Block Calls & Messages on OPPO Phone. Step 2: Check and Confirm if the Phone is in 'Do Not Disturb' Mode If the 'Do Not Disturb' mode is enabled, it temporarily silences notifications, making it unable to receive SMS, calls or other alerts coming through. If all the above steps have been checked and the problem cannot be solved, it is highly likely that it is caused by the network/server side. You can follow these steps to troubleshoot: Step 3: Check the SIM Card Remove the SIM card and re-insert it using the ejector tool in the box. Try the SIM card on another device to check if the issue occurs. If you can receive messages on another device, continue the next troubleshooting steps on your OPPO phone. Step 4: Turn Airplane Mode on and off There are two ways you can turn on/off the Airplane mode. Control Center: From the top of the screen, swipe down to open the Control Center and then, tap the [ Airplane Mode] icon to turn it on and off. If you can't see the Airplane mode icon, see How to Rearrange Control Center Icons. Settings: Go to [Settings] > toggle [Airplane mode] to turn on/off. For ColorOS 11 to ColorOS 13 and above: Go to [Settings] > [Connection & Sharing] and toggle [Airplane mode] to turn on/off. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related article: OPPO Smartphone's Messages from Unknown Sources Feature * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
If you're planning to buy a new OPPO phone, you may need to be careful when you buy from unauthorized sellers. Because of the advanced technology today and the widespread fake phones in the market, it might be hard to distinguish an original OPPO phone from a fake one. Continue reading the simple guide below to know what to do if you accidentally bought a fake OPPO phone and how you could confirm if the one you have is genuine. Fake OPPO phone If you suspect that you bought a fake OPPO phone, you should immediately report the seller to the authority where the device was sold and contact OPPO customer service. To know how to contact OPPO's customer service, you can follow the path below: For desktop On the OPPO website's homepage: Hover your mouse's cursor to the [Support] > Then click on [Contact us] > Choose which method/platform you would like to use to reach us. For mobile phone On the OPPO website's homepage: Tap on > Go to [Support] > Tap on [Contact us] > Choose which method/platform you would like to use to reach us. How to know if my OPPO phone is authentic If you are already an OPPO smartphone user and you want to check whether your device is genuine or not, you can check its warranty status on the OPPO support website. If you can locate your OPPO smartphone's warranty status through its IMEI, then it is authentic. To know how to do this, follow the presented steps: Get your OPPO phone's IMEI To check your warranty status, you need your IMEI 1 number. Each OPPO phone has an International Mobile Equipment Identity (IMEI) number(s) which can be used to check the following information: Country of origin Manufacturer Model number To check your IMEI 1 number, go to [Settings] > [About phone] > [Status] > [IMEI 1]. Alternatively, go to your Phone dialer app on your home screen and dial *#06# or *#66#. For desktop On the OPPO Support website's home page, hover your mouse's cursor to [Support] > Click on [Warranty Status] > Input your OPPO smartphone's IMEI > Fill in the verification code > Click or tap on [Check now]. If there's a result, then your OPPO device is an official one. For mobile phone On the OPPO's Support website's home page, tap on> Tap on [Support] > [Convenient Services] > Tap on [Warranty Status] > Input your OPPO smartphone's IMEI > Fill in the verification code > Click or tap on [Check now]. If there's a result, then your OPPO device is an official one. Note: To avoid problems, we advise you to always buy OPPO smartphones only from OPPO authorized dealers. Other related articles: Know More About the E-Warranty Cards of OPPO * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. In addition to this, all photos shown are for illustration purposes ONLY. Actual products may vary due to product enhancement.
Applicable products:SmartphonesSystem version:No system version involved
OPPO A74 5G is water-resistant enough for daily use. If you want to know more about OPPO A74 5G being water-resistant continue reading the simple guide we created below. OPPO A74 5G is water-resistant OPPO A74 5G is water-resistant for daily use and has protection against vertically dripping water when the device is tilted at an angle up to 15 degrees. However, it is not waterproof, hence not advised to be exposed to too much water or submerged in water. To know the difference between water-resistant and waterproof go to this link. Learn more about the OPPO A74 5G. * The picture might differ from those of your phone, but that does not affect the description in this article.
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