466 results

System Performance

Battery, Power & Charging

Data Backup, Restore & Reset

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Application

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Support Information for Compliance with Ecodesign Regulations

Applicable products： Smartphones，Tablets System version： No system version involved

To comply with the European ecodesign regulations, we have created this page to assist customers in repairing their products. The page is divided into four sections, offering essential information such as repair manuals, spare parts purchasing, and indicative pre-tax price, ensuring that you can easily access the content you need. Please do not hesitate to contact us if you have any questions. 1. Relevant Repair Manuals These manuals provide common troubleshooting methods and steps for replacing the relevant parts. Click the link below to access our repair manual page for detailed step-by-step instructions. View Repair Manuals Please note that the replacement of certain parts (e.g., battery, cameras, external charging port, microphone, etc.) should be carried out by professional repairers or authorized service provider. 2. Spare Parts and Repair Tools Purchase If you need spare parts or repair tools, you can purchase them through the following link. Note: You will be redirected to the website of our distributors. Any contract for the purchase of spare parts and/or tools will be solely between you and them. 3. Indicative Pre-Tax Price for Spare Parts We provide indicative pre-tax prices in euros for all spare parts, which can serve as a reference when selecting parts. Click the link below to view the price guidance for spare parts. View Indicative Pre-Tax Price for Spare Parts 4. Indicative Pre-Tax Price for Repair Tools In addition to spare parts, having the right repair tools is essential to ensure the quality of repairs. We provide a range of recommended repair tools along with their indicative pre-tax prices in euros. Click the link below to view and select the appropriate tools for a smooth repair process. View Indicative Pre-Tax Price for Repair Tools Note: The links provided above are for reference only. Actual content and prices may vary due to market conditions or supplier adjustments. We recommend checking the relevant pages regularly for the latest information.

How to Delete Privacy Password on OPPO Phone

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.1，ColorOS 6.1，ColorOS 6.0，ColorOS 5.1

Turning off or deleting your privacy password will also deactivate the protection of the Private safe and App lock. If you still wish to proceed, you can do so in your OPPO phone's Settings. To find out how to delete your Privacy password, keep reading below. Note: Available for ColorOS 5.1 and above devices. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Delete Privacy password Below are the ways to delete the Privacy password per the ColorOS version on your OPPO phone. For ColorOS 12 to ColorOS 15 and above: Go to [Settings] > [Password & Security] > [Privacy Password] then enter your privacy password and tap [Turn off password], then tap [Turn off] and enter your privacy password to confirm. For ColorOS 5.1 to ColorOS 11: Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Privacy Password] > enter the privacy password, then tap [Turn off password] and tap [Turn off], then enter your privacy password again to confirm. What to Do If I Can't Remember My Privacy Password There are two ways to recover the password to your Private Safe: Face or Fingerprint password: Unlock your Private Safe using these methods if you had set them beforehand. Security questions, Recovery email, or OPPO ID: Enter the answer to the security question you set, or enter the email address or reset using the password of your OPPO ID. Note: If the above methods were unsuccessful or not previously set up, resetting the Privacy password is unlikely. If you did not set up a security email or questions We understand how important the data you have saved is on the Private Safe/ File Safe, and not being able to access it can be frustrating, but for privacy concerns, we don't store personal/private data, like passwords. What to Do If No Recovery Method is Set If you forgot your password in Private Safe/ File Safe and did not set any recovery method like those mentioned above, you need to back up all your files and perform a factory data reset. Note: Performing a factory data reset will erase all your files in Private Safe/ File Safe. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Where is the Privacy Password Stored on OPPO Phone Set Pattern and Lock Screen Password on Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

How to Look Up IMEI/ Device Code on Your OPPO Watch

Applicable products： Watch System version： No system version involved

Every OPPO Watch or gadget has a different Device code or IMEI. IMEI stands for International Mobile Equipment Identity. In other words, it is the uniqueness of every product. Checking the IMEI of your OPPO Watch is so simple. Check the easy guide here! How to Check IMEI/ Device Code on OPPO Watch On your OPPO Watch, go to [Settings] > [System] and tap [About] > [IMEI]. For more information about the IMEI and S/N of OPPO Watch and other OPPO products, see How to Find IMEI and Serial Number (S/N) of OPPO Products. Related articles: What to Do if I Lost My OPPO Watch OPPO Watch: Not Just Another Smart Watch How to Check Your OPPO Device's Warranty Status * Pictures, settings, and paths might differ from those of your watch, but these won't affect the description in this article.

Mobile Data Network is Not Working on OPPO Phone

Applicable products： Smartphones System version： ColorOS 15.X，ColorOS 15 and above，ColorOS 15，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.0，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Using your OPPO phone's mobile data while you're out can be really convenient, especially when there's no Wi-Fi available. However, there are instances when the mobile data is not functioning properly due to the signal, your OPPO phone's settings, or other reasons. The troubleshooting guide below will help you resolve this problem. How to Troubleshoot Mobile Data Issues We know that feeling of being disconnected from the world- not being able to check the news, instant messaging, social media feeds, emails, and more. So, if you want to stay connected, kindly do the following if you are unable to use the mobile data network of your phone: Check your phone's signal Check the signal icon on the status bar to see if your phone has weak, unstable, or has no signal. If you are in weak signal areas, change your location and try again. See How to Fix No Network or Poor Signal on OPPO Phones. Weak 2/3G network signal: Signal strength is at 0-2 bars. Weak 4G network signal: The up and down arrows of the "4G" icon do not light on. Turn on and off the Airplane Mode There are two ways to turn on/off the Airplane Mode. Control Center: Swipe down to see the Control Center, then tap the [Airplane Mode] icon. If you can't see the Airplane Mode icon in the Control Center, see How to Rearrange Control Center Icons. Through Settings: For ColorOS 11 to ColorOS 13 and above: Go to [Settings] > tap [Connection & sharing] > toggle the [Airplane mode] off. For ColorOS 7 and below: Go to [Settings] > toggle the [Airplane mode] off. Consult your mobile operator Check with your operator to make sure you have enough data under your account/SIM card. Check your SIM Card Take out the SIM card using the ejector tool that comes inside the box and put it back in, and see if the connection is successful. Try another SIM card on your phone. If your phone holds two SIM cards, go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data], switch to the other SIM card, and try again. Check OPPO phone Settings If there is a VPN connection, disconnect it. Enable Mobile data: Go to [Settings] > [Mobile Network] / [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > [Mobile data] and enable it. Or swipe down to see the Control Center and tap the [ Mobile data] icon. Turn off Wi-Fi Connection: Go to [Settings] > [Wi-Fi] and turn off Wi-Fi. Or swipe down to see the Control Center and tap the [ Wi-Fi] icon. Check the Preferred network type: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Preferred Network Type], adjust the preferred network type to [4G/3G/2G (Auto)]. Reset Access Points: Go to [Settings] > [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card you are using > [Access Point Name] and tap [Reset]. Note: Some models don't have this option and APN updates automatically with the network on. In some OPPO devices: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] and tap a SIM, then tap [Access Point Name] and at the upper right corner, tap the [two-dotted] icon and tap [Reset access points]. Change or reset carrier network settings Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Access Point Name], and switch to another one. If the problem persists, follow the steps above to reset the Access point name. Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Carrier], and turn on or tap [Choose automatically] or [Auto select]. Restart your phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Or press and hold the Power button and swipe to [Restart]. Check for a software update Go to [Settings] > [System updates] / [Software update] / [About device], detect, and update your phone to the latest software version. Reset your OPPO phone to factory settings Back up and transfer the data on your OPPO phone first. See How to Factory Reset an OPPO Phone. Note: Make sure to use your phone in an open area within operator network coverage. If you're traveling internationally, make sure that you have shopped for international roaming plans. Make sure your phone is not severely worn, aging, corroded, or accidentally damaged. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Why Can't Some Applications Access Mobile Data? How to Check the Mobile Data Usage of Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

What to Do if My Battery Percentage Is Stuck While Charging

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 15.X，ColorOS 15 and above，ColorOS 15，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

You have been charging your OPPO phone for some time but noticed that it is stuck or frozen on the same percentage. There are troubleshooting you can do, like cleaning the charging port, using different charging cables, component check/ diagnosis, and more. Check here to know about other fixes you can do! Read on. Note: Check your ColorOS version in [Settings] > [About Phone] / [About Device]. How to Troubleshoot Phone Battery Percentage Stuck While Charging If your OPPO phone's battery percentage is stuck while charging, it could be due to a hardware component failure. Try the following options first below to help fix the issue. Clean the charging port of the phone Remove any dirt or debris stuck in the port. See How to Keep Your OPPO Phone Clean and Sanitized. Use the original charging accessories Some third-party accessories might not be compatible with your OPPO phone and may cause problems. Try a different charging cable and adapter Try to use a different charging cable and adapter and see if the battery percentage is increasing. Perform Component Check For ColorOS 12 to ColorOS 13 and above: Go to [Tools] folder > [Phone Manager] > [Tools] > [Diagnostics]. Tap [Diagnostics] and select [Battery & Charging] and disable other components, and then tap [Run diagnostics] and plug in your charger if required to see if it's a battery or charging failure. For ColorOS 11: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & Charger] and disable other components, then tap [Run Diagnostics] and plug in your charger if required to see if it's a battery or charging failure. For ColorOS 5.0 to 7.2: Go to [Tools] folder > [Phone Manager] > [Quick Check] / [Component Check] / [Diagnostics] > [Run Test] / [Start Check] / [Continue]. Select [Battery & Charger] and disable other components, then tap [Check] / [Run Diagnostics] / [Start Detection] and plug in your charger if required to see if it's a bater or charging failure. For ColorOS 3.2: Go to [Phone Manager] > [Common Problems Detection] / [Routine Test] / [Diagnostics] > [Detect Now] / [Continue]. Select [Battery & Charger] and disable other components, then tap [Run Diagnostics] / [Start Detection] and plug in your charger if required to see if it's a battery or charging failure. Note: This step is only applicable for ColorOS 3.2 and above devices. Charge the phone from a different wall charging port Check the connection of your charging cable, USB wall adapter, and wall socket if it is firm. If you're charging your OPPO phone with your computer, use the original charging cable. Restart the phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Update your phone's software Go to [Settings] > [Software Updates] / [System Updates] / [About Device] to check for and update your phone's software to the latest version. Go to this link to know more about updating your OPPO smartphone to the latest software. Factory reset system settings Resetting your OPPO phone to system settings will not delete any of your files. See How to Factory Reset an OPPO Phone. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Why Is OPPO Phone Heating Up While in Use or Charging How to Fix "Battery Error. Please Contact Customer Support" * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Does OPPO Watch Support Fast Charging

Applicable products： Watch System version： No system version involved

Are you curious about whether your OPPO Watch supports fast or quick charging? The answer is yes! Equipped with VOOC Flash Charger technology, your OPPO Watch can achieve a full charge in just 75 minutes. This rapid charging capability ensures that you spend less time tethered to an outlet and more time enjoying the features of your watch. For detailed information on how to utilize this feature and maximize your charging efficiency, please refer to the comprehensive guide provided below. OPPO Watch and VOOC Flash Charging OPPO Watch supports VOOC Flash Charging. If you forgot to charge your OPPO watch, just a 15-minute charge while you're getting ready is enough to make it run for the whole day. Note: The results are from a series of laboratory tests run by OPPO on the typical battery used by this OPPO watch model. Actual battery life may vary according to the network environment, functions used, and frequency. Learn more about OPPO Watch. Related articles: OPPO VOOC Fast Charging Is VOOC 3.0 Charging Cable Compatible with Older Version VOOC Charging Adapter? * Pictures, settings, and paths might differ from those of your OPPO Watch, but these won't affect the description in this article. In addition to this, the photo shown is for illustration purposes ONLY. Actual products may vary due to product enhancement.

How to Maximize Your OPPO Phone's Battery Life

Applicable products： Smartphones System version： No system version involved

Modern smartphones, with their ever-growing screens and powerful processors, demand a lot of battery power. While lithium-ion batteries have become the standard, some charging habits from the past might not be optimal for these batteries. This guide will debunk common myths and provide helpful tips to keep your OPPO phone's battery healthy and performing its best. Understanding Lithium-Ion Battery Care Unlike older nickel-based batteries, lithium-ion batteries don't require extended "activation" charges. Their first charge simply brings them to full capacity. Additionally, frequent full discharges or deep cycles are not necessary for maintaining battery health. Common Misconceptions Debunked Myth 1: Extended Initial Charge Activates the Battery: Your OPPO phone's battery comes pre-activated. The first charge simply brings it to full capacity. Myth 2: Frequent Charging Cycles Damage the Battery: Modern lithium-ion batteries benefit from shallower charging cycles. Charge your phone when it reaches around 30% and unplug it once fully charged. Myth 3: Overcharging or Excessively Draining the Battery Leads to Explosions: OPPO phones have built-in safety features that prevent overcharging, over-discharging, and overheating. OPPO Phone Battery Maintenance Tips Avoid Simultaneous Charging and Heavy Usage: Using your phone extensively while charging puts extra strain on the battery, potentially reducing its lifespan. Maintain Moderate Charge Levels: Don't wait for complete depletion before charging, and unplug once your phone indicates a full charge. Aim for a range between 20% and 80% for optimal health. Keep Your Phone Cool: Extreme temperatures, both hot and cold, can negatively impact battery life. Avoid leaving your phone in direct sunlight or in very hot or cold environments. Long-Term Storage: If you won't be using your phone for an extended period, charge it to around 60% and store it in a cool, dry place. Recharge it every few months to prevent deep discharge. Notes: By following these simple tips, you can extend the lifespan of your OPPO phone's battery and enjoy optimal performance for longer. Always use the original charger or a certified charger for your OPPO phone to ensure safe and efficient charging. Related articles: About OPPO Smartphone Batteries When You Want Your Battery Replaced OPPO Battery Life: Tips on How to Make It Last All Day

How to Transfer Data from an Old Phone with OPPO Clone Phone

Applicable products： Smartphones System version： ColorOS 12.X，ColorOS 12，ColorOS 11.X，ColorOS 11.3，ColorOS 11.2，ColorOS 11.1，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.X，ColorOS 6.1.2，ColorOS 6.1，ColorOS 6.0.1，ColorOS 6.0，ColorOS 5.X，ColorOS 5.2.1，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Got a new phone and want to transfer, copy, or move data (Personal Data, System Data, Applications, Storage Data)? Transferring data from your old phone to a new OPPO phone is convenient through Clone Phone. With Clone Phone, you can share data like photos, contacts, and apps - with no risk or loss of quality. You don't need to leave any of your data behind on your previous device. You can transfer data from your old iPhone, another Android phone, and an old OPPO phone. You can even share data using a QR code. Check and follow the easy steps below. Note: Check your ColorOS/Android version in [Settings] > [About Phone] / [About device]. How to Transfer Data from an Old iPhone to an OPPO Phone Using OPPO Clone Phone If you're transferring from an iPhone to an OPPO phone, follow the presented steps below: For ColorOS 12 and above Go to the OPPO Clone Phone application > tap [This is the new phone] > migrate data from [iPhone]. Scan the QR Code using your iPhone's [Camera] application > you will be redirected to the Apple App Store; make sure you download the Clone Phone application on your iPhone > once the download is done, go to the Clone Phone app on your iPhone. If it's your first time using this application, your phone will ask you for the following permissions. If you've used this application before, proceed to step number 4: Tap on [Agree] > choose [This is old phone] > tap [Allow] to give the Clone Phone application permission to send notifications on your iPhone > tap [Allow Access to All Photos] to give the Clone Phone application permission to access your iPhone's files > tap [Ok] to permit the Clone Phone application to access your iPhone's Calendar > tap [Ok] to permit the Clone Phone application to access your iPhone's Contacts > tap [Ok] to permit the Clone Phone application to access your iPhone's Camera. Scan the QR code on your new OPPO phone > after scanning the QR code, it will prompt you to join a Wi-Fi network; tap on [Join] > wait for it to connect to the network, then tap [Ok] to allow the Clone Phone application to find and connect to devices on your local network. Choose which data to migrate. You can migrate the following: Contacts, Photos, and Videos; once you're done selecting, tap on [Migrate] > wait for the Clone Phone application to finish the migration. Note: OPPO Clone Phone can't migrate data directly stored in iCloud. To migrate your iCloud images and videos, download them to your phone first. For ColorOS 6.0 to 11.3 On your OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] > then select [New phone] > tap [iPhone] > connect your phone to the Internet when prompted. After enabling two-factor authentication, sign in to the iCloud account of your old iPhone,> then enter the Apple ID verification code you received on your iPhone or in the SMS and start computing cloud data. Enter the lock screen password to continue (if asked). For ColorOS 5.0 to 5.2 On your OPPO phone, go to the [Tools] folder on your home screen> tap [Clone Phone] > then select [This is the new phone] > then tap [Import from an iPhone] / [iPhone]. Connect your phone to the Internet when prompted. After enabling two-factor authentication, sign in to the iCloud account of your old iPhone,> then enter the Apple ID verification code you received on your iPhone or in the SMS and start computing cloud data. Enter the lock screen password to continue (if asked). How to Transfer Data from an Old Android Phone to an OPPO Phone Using OPPO Clone Phone Additional information: When installing third-party apps, ensure the phone setting download from Unknown Sources on the non-android phone is enabled. For video instructions, please click the image below. Note: Non-OPPO Android phone users can download the Clone Phone app using this link: https://i.clonephone.coloros.com/download For ColorOS 12 and above Before proceeding, ensure you have downloaded the OPPO Clone Phone application on your non-OPPO Android phone. You can download it on Google Playstore; all you have to do is to search 'OPPO Clone Phone' by ColorOS on the search bar and install it. Or you can download it through the link given above. On your OPPO Phone, go to the OPPO Clone Phone application > tap on [This is the new phone] > tap on [Android phone]. Open your newly installed OPPO Clone Phone application on your non-OPPO Android phone > scan the QR code projected on your OPPO phone. Follow the necessary steps to migrate your data > wait for the Clone Phone application to finish the migration. For ColorOS 6.0 to 11.3 On your OPPO phone, go to the [Tools] folder on your home screen> tap [Clone Phone] > then select [New Phone] > then tap [Other Android phone]. Use Clone Phone on the Old Android phone to scan the QR code on your OPPO phone to start the cloning. For ColorOS 5.0 to 5.2 On your OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone], then select [This is the new phone] and [Import from an Android Phone]. On your old Android phone, tap [Clone Phone] from the home screen > select [This is the old phone], and scan the QR Code generated by the new phone to start cloning. * You can also select the data (Personal Data, System Data, Applications, Storage Data) to be cloned by tapping Manually Select the Data to be Cloned. Enter the lock screen password to continue (if asked). From OPPO phone to OPPO Phone If you want to transfer data from an OPPO phone to an OPPO phone, then follow the presented steps below: For ColorOS 12 and above Go to your OPPO phone's Clone Phone application > tap on [This is the old phone]. If it's your first time using this application, your phone will ask you for the following permissions. If you've used this application before, proceed to step number 3: Turn on the Usage Access. Tap on [Settings] > enable [Permit usage access] > Go back to the OPPO Clone Phone application > tap on [While using the app] to allow Clone Phone to take pictures and record video > tap on [While using the app] to allow Clone Phone to access your device's location. On your other OPPO phone, open the Clone Phone application > tap on [This is the new phone] / [New phone] > tap on [Import data from an OPPO phone] / [OPPO]. Scan the QR code with your old OPPO phone > wait for the connection to be established > wait for the data to be processed > choose which data to transfer. You can choose the following: Contacts, Messages, Call logs, Pictures, Videos, Music, Documents, Preference settings, WeChat and QQ (including chat histories and other data), Apps, and App data. Note: The following data cannot be migrated from your old OPPO phone to your new one: • Data linked to phone hardware- Including transit cards and access cards. • Security-related data- Including facial data, fingerprints, and lock screen passwords. • Some apps and their data- Apps or app data on your old phone that is incompatible with your new phone will not be migrated. • System clone data- Due to system limits, data in your system clone cannot be migrated. Once you're done selecting the data to migrate, tap on [Start migration] > wait for the Clone Phone application to finish the migration. For ColorOS 6.0 to 11.3 On your new OPPO phone, go to the [Tools] folder on your home screen> tap [Clone Phone] > then select [New Phone] > then tap [OPPO]. On your old OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] from the home screen > select [This is the old phone] / [Old phone] and scan the QR Code generated by the new phone to start cloning. Enter the lock screen password to continue (if asked). For ColorOS 5.0 to 5.2 On your new OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] > then select [This is the new phone] > then tap [Import from an Android Phone]. On your old OPPO phone, go to the [Tools] folder on your home screen > tap [Clone Phone] and select [This is the old phone] > scan the QR Code generated by the new phone to start cloning. * You can also select the data (Personal Data, System Data, Applications, Storage Data) to be cloned by tapping "Manually Select the Data to be Cloned." Enter the lock screen password to continue (if asked). Related articles: How to Clone an App on OPPO Phone Unable to Scan QR Code During OPPO's Clone Phone If Clone Phone is Taking Too Long * Pictures, settings, and paths might differ from those of your phone but do not affect the description in this article.

How to Enable OTG Functionality on OPPO Phones

Applicable products： Smartphones System version： All system versions

Do you have files, photos, videos, or documents on a USB device and want to upload them to your OPPO phone? The OTG or On-The-Go connection is the answer! An OTG connection allows files to be directly uploaded to your OPPO phone and moved to whichever folder you prefer in your File Manager app. You only need an OTG cable and your OPPO phone, and you're good to transfer files. Learn more about it below! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. When not in use, the On-The-Go or OTG connection will turn off in 10 minutes. Not all OPPO phones have the OTG connection feature. This feature is based on your device's hardware. You may check directly on your OPPO device if your phone supports it. What is the OTG connection OTG or On-The-Go is a specification that allows USB devices, such as tablets or smartphones, to act as a host, allowing other USB devices, such as USB flash drives, digital cameras, mics, computer mouse, or keyboards, to be attached to them. How to enable OTG connection For ColorOS 13 and above: Go to [Settings] > [Additional Settings] > and toggle to enable the [OTG Connection]. For ColorOS 12: Go to [Settings] > [System Settings] > and toggle to enable the [OTG connection]. For ColorOS 3.0 to ColorOS 11.3: Go to [Settings] > [Additional Settings] and toggle to enable the [OTG connection]. Transfer files using OTG 1. Enable OTG Connection on your OPPO phone through the above path. If the OTG connection is grayed out, the OTG connection is already enabled. 2. Insert a compatible OTG drive on your OPPO phone. After inserting the OTG, insert the USB flash drive on the OTG drive and allow the *permissions that appear on your screen. 3. Tap [OTG]. You will see all the folders from your USB flash drive and then tap the file you wish to transfer. 4. Tap and hold the file and tap [Copy] or [Move]. Then select a folder where you want to move the file. 5. Tap [Phone storage] or to a folder where you want to move it, then tap a folder under it and tap [Move to here]. If an SD card is inserted into your phone, you may move the file to a folder on your SD card and tap [Move to here]. Note: *You need to allow permissions for the first time inserting the OTG drive. Related articles: How to Connect OPPO Phone to PC to Transfer Files Search Files Using File Manager on OPPO Phone * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

How to Force Restart OPPO A54

Applicable products： Smartphones System version： ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7

Are you having issues with your OPPO A54 recently, such as persistent lag or crashing applications? Have you also experienced a situation where the device is frozen on one screen or, worse, has a completely black display? If you're having these problems with your OPPO A54, you may need to restart it forcibly. Check below to learn how. Force Restart OPPO A54: Press and hold both the Power button and the Volume Up button for at least 8 seconds until you can see the OPPO logo appearing on your screen. Note: Force restarting won't delete the contents on your OPPO A54 except those that are broken or invalid. Related articles: Hard Reset OPPO A54 (CPH 2239) to Factory Settings How to Force Restart an OPPO Phone * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

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