105 results

System Performance

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Why Facebook/Instagram/Messenger Are Forced Close After Clone Phone?

Applicable products： Smartphones System version： No system version involved

My Facebook/Instagram/Messenger applications are forced close after I use a clone phone to transfer all my data to a new phone. This issue is caused by incompatibility between the old and new versions of the applications. Here's what you can do to troubleshoot. Note: Clearing data will delete all the application's data including photos and music. 1. Clear the data and cache of the applications You can long press the App icon > [App info] > [Storage Usage]> [Clear Data] > [Clear Cache] to clear the data and cache of the applications In some models you can follow this path to clear the data and cache of the applications : [Settings] > [App Management] > [Facebook/Instagram/ Instagram] > [Storage Usage]> [Clear Data] > [Clear Cache]. Try to log in again and if fail, do the next step. 2. Uninstall the applications and install them again. To uninstall, long-press the app and tap [Remove]. 3. Restart the phone. 4. If the issue still persists, contact OPPO Support Team, or take your phone, proof of purchase and warranty card to a nearby OPPO Customer Service Center. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Google Assistant Supported Languages for OPPO Watch

Applicable products： Accessories System version： No system version involved

Google Assistant works in numerous countries and can communicate in various languages. Even if you reside in the United States, you can configure your Google Assistant to speak Korean or Japanese. To find out which languages are supported by Google Assistant, check the list we prepared below. Read on! Google Assistant supported languages for OPPO Watch Here is the list of all the supported languages of Google Assistant in the OPPO Watch Series: English French German Hindi Italian Japanese Korean Portuguese (Brazil) Spanish We understand your desire to use and maximize this specific feature on your OPPO Watch, but for now, we only have them available in certain languages. Related articles: How to Enable Google Assistant in My OPPO Watch using Other Android Phone? Set Up the Google Assistant to Respond to Voice with OPPO Watch * All images shown above are for illustration purposes ONLY. The actual product may vary due to product enhancement.

What to Do If Your OPPO Phone Is Lost or Stolen

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 11.1 and above，ColorOS 5.0-7.2，ColorOS 11 and above，ColorOS 12 and above，ColorOS 6.X，ColorOS 6.1.2，ColorOS 6.1，ColorOS 6.0.1，ColorOS 6.0，ColorOS 5.X，ColorOS 5.2.1，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Google's Find My Device feature helps you to track, lock, and and ring your phone's information and delete its contents from the device. You can set up Find Hub so you’re prepared if you lose your phone, or you can locate your device remotely if it's lost. Click on the tabs below to find out how to activate and track your phone in your specific situation. Device LostDevice not Lost Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others. Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Enable Find My Device Step 1: Check that you’re signed in to a Google Account On your device, open [Settings] ＞ [Google]. Your account name and email address should be here. Verify your email address. Step 2: Check that Location is on Important: When you turn on Location with certain settings, you may also make your device’s location available to other apps and services. On your device, open [Settings]＞Tap [Location] ＞[Use location] to turn on Location Step 3: Check that Find Hub is on On your device, open [Settings]＞[Google]＞[All services]＞[Find Hub] Check that “Allow device to be located” is turned on. When Find Hub is on, you can ring, locate, secure, and erase your lost device. For More details you can check Be ready to find a lost Android device How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others.

Can I Delete Pre-installed Apps on OPPO Phone

Applicable products： Smartphones System version： All system versions

Do you have certain pre-installed apps sitting on your home screen and taking up space? Although it isn't possible to permanently delete them, you can prevent them from clogging up your screen. Just hold the unwanted app's icon and select [Remove]! Read below to learn more! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Delete pre-installed apps You can only temporarily stop or turn off default apps but cannot completely uninstall them from the phone. Some default applications are necessary for the device to function well. Attempting to modify the software to remove these applications may corrupt the phone system. How to delete/ remove apps Through Google Play Store: Go to [Play Store] and tap your [Profile icon] on the upper right corner > [Manage apps and device] > [Manage] then tap an app you want to uninstall and tap [Uninstall]. *Through home screen: To remove an application on your home screen, hold the icon of the app you wish to delete, then tap [Remove]. Note: *If the home screen is in app drawer mode, the app will only be removed from the homescreen. (This is only applicable for ColorOS 6.0 and above). Related articles: How to Uninstall Applications from OPPO Phone How to Move Application Icons on Home Screen? * All photos shown are for illustration purposes ONLY. Actual products may vary due to product enhancement.

How to Look Up IMEI/ Device Code on Your OPPO Watch

Applicable products： Watch System version： No system version involved

Every OPPO Watch or gadget has a different Device code or IMEI. IMEI stands for International Mobile Equipment Identity. In other words, it is the uniqueness of every product. Checking the IMEI of your OPPO Watch is so simple. Check the easy guide here! How to Check IMEI/ Device Code on OPPO Watch On your OPPO Watch, go to [Settings] > [System] and tap [About] > [IMEI]. For more information about the IMEI and S/N of OPPO Watch and other OPPO products, see How to Find IMEI and Serial Number (S/N) of OPPO Products. Related articles: What to Do if I Lost My OPPO Watch OPPO Watch: Not Just Another Smart Watch How to Check Your OPPO Device's Warranty Status * Pictures, settings, and paths might differ from those of your watch, but these won't affect the description in this article.

Always have your phone updated

Applicable products： Smartphones System version： No system version involved

Do we need the software updated? The answer is Yes. Because it can optimise the system performance, prolong battery life, develop compatibility, and enhance system stability. But, how to update the software? OTA update OTA (over-the-air) update is the wireless delivery of new software or data to mobile devices. If a new software version is detected by your phone, there will be a pop-up notification. With Wi-Fi connected or Mobile Data turned on, by only one click, it will automatically get updated. *Settings path: [Settings] > [System & updates] > [Software Updates]

What to Do If WhatsApp Hangs or Lags?

Applicable products： Smartphones System version： No system version involved

Situation: You are navigating WhatsApp but frequently hangs or lags. Applicable to: All OPPO Smartphones. Please make sure to check the following: Network Make sure you have a stable internet connection. Device If there's no issue on your network and that connection is good but still having video/voice call issues, check these things: Log out and login to WhatsApp Account. Force Stop WhatsApp and restart device. Clear Cache: Long Tap on Whatsapp icon> App Info> Storage > Clear Cache Update WhatsApp on Google Play Store. Uninstall and reinstall WhatsApp. For more information, visit https://faq.whatsapp.com/

What Is Firmware and How It Differs From Software

Applicable products： Smartphones System version： No system version involved

Explore the different characteristics that set Firmware apart from Software in this article. Discover how these two essential components play unique roles in the functioning of electronic devices and systems. Understanding Firmware vs Software Firmware is programmed software placed in the device's hardware to control the device and its core functions. For example, the firmware on OPPO smartphones allows the hardware to communicate correctly with the Android operating system and perform the user's request. Firmware is embedded in the device as the device needs to run, and removing it may cause serious damage to the device. Meanwhile, Software refers to high-level programs that provide overall control for the device or applications. For example, the software is used for interactions and activities such as typing, word processing, video editing, playing games and music or making video calls. Software is stored in memory and can be easily accessed, upgraded, replaced or even removed from the device. *All photos shown are for illustration purpose ONLY. Actual products may vary due to product enhancement.

How Much Storage Does the OPPO A5 2020 Support and How Can You Expand It

Applicable products： Smartphones System version： No system version involved

OPPO A5 2020 Offers Extra Room for More Storage The OPPO A5 2020 (model CPH1931) is designed to accommodate the growing digital needs of modern smartphone users. Whether you’re storing high-resolution photos, lengthy videos, essential documents, or performance-demanding apps, this device provides generous storage options and the flexibility to expand even further. Built-in Storage Options The OPPO A5 2020 is available in two internal storage (ROM) variants: 64GB and 128GB. This built-in storage is sufficient for everyday use, including installing apps, saving media files, and maintaining system performance. However, actual usable storage may vary based on system software and pre-installed applications. Expandable Storage Support For users who require more storage, the A5 2020 includes a dedicated three-card slot—two for SIM cards and one for a MicroSD card. You can expand your phone’s storage capacity by adding a MicroSD card of up to 256GB, significantly increasing your device’s ability to store more content without compromising performance. Note: MicroSDcards must be purchased separately and are not included with the phone. Benefits of Expandable Storage More Room for Photos & Videos: Capture more memories without worrying about running out of space. App & File Flexibility: Store larger files and less frequently used apps on the SD card to free up internal storage. Better System Performance: Keep internal storage uncluttered to ensure your phone runs smoothly. How to Insert a MicroSD Card Power off your OPPO A5 2020. Use the SIM ejector tool to open the SIM tray. Insert the MicroSD card into the slot next to the dual SIM card slots. Reinsert the tray and power on your device. Once installed, the MicroSD card can be accessed through the [File Manager] or [Storage Settings] on your phone. * MicroSD card needs to be purchased separately. The ROM Capability depends on different version. * All photos shown are for illustration purpose ONLY. Actual products may vary due to product enhancement.

Does the OPPO A3s Camera Support Expert Mode

Applicable products： Smartphones System version： No system version involved

The OPPO A3s improves your mobile experience with its features, design, and smooth performance. While this device includes dual rear camera functionality, it does not support the Expert mode feature. The Expert Mode in OPPO A3s Due to the absence of the Expert mode feature in the OPPO A3s, users can still take advantage of the device's dual-rear camera. This functionality allows for capturing stunning photos with depth and clarity, enhancing the portrait experience for all users. Related articles: Does OPPO A3s Support Screencast or Multi-Screen Interaction Does OPPO A3s Have Fingerprint Sensor? * ALL images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.

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