Terms & Conditions of OPPO Premium Service

1. OPPO Premium Service Policy (“Policy”)

Terminal device: Find N2 Flip

1.1. The OPPO Premium Service (“Services”) is provided by OPPO official service center or authorized service center and shall subject to this Terms & Conditions.

1.2. The Services aim to eliminate hassles while the OPPO customers use their devices. The Premium Service shall include:

i. International Warranty Service

ii. Exclusive Hotline

iii. Premium Lane

iv. Exclusive Engineer

v. OPPO Protection Plan

* The availability of the Services shall subject to the country where they are provided.

1.3. For daily device protection, OPPO customers can enjoy the following services:

i. Free Send-in Repair

ii. Service Day Repair Discounts

iii. Free Phone Disinfection Service

vi. Door-to-Door Repair Collection Service

vii. Refresh Service (twice per year)

1.4. International Warranty Service: This service shall be available as provided in the countries/regions where the device is officially launched. Any repairs made under this service will be offered free-of-charge if the device is still within the warranty period. Please see the Statement of Responsibilities Regarding International Warranty Service for more details.

1.5. Extended Warranty: OPPO may offer extended warranty to customers on a one-year paid warranty or free-of-charge basis depending on models. Please refer to the latest promotion at the OPPO stores or dealers for more details. Extended warranty shall only be applicable to hardware and software damage. Wear-and-tear and damaged cause by third party repair shall be excluded from the extended warranty.

1.6. Free Send-in Repair Service: Shipment fees are included however for devices which are not under warranty or the warranty period has expired, the costs of spare part replacement will not be covered and shall be borne by the customer..

1.7. Other value-added services not mentioned above are subject to the country where the service is provided.

1.8.To the extent permitted by local law, the OPPO Premium Service shall be provided based on the materials available in the country of to ensure a better user experience.

1.9. The customers need to grant authorization to OPPO to obtain relevant information by signing the delivery receipt and the relevant statement; otherwise, the OPPO customer service center reserves the right to refuse to provide the Services.

1.10. Please purchase the terminal device through the OPPO official channels, otherwise, the customer service center reserves the right to refuse to provide the Services.

1.11. The customers hereby understand and agree that as a result of the service provided, the device/repaired material may vary in appearance or function, and the safety standards/mark for your device/repaired material may apply only to the place where the service is provided due to the requirements of local law and may differ from the requirements in the place where the customers purchased their devices.

Key Takeaway: OPPO customers shall ensure the device data is fully backed up before repair. OPPO official service center or authorized service center will not be responsible for the device data loss or damage.

2. The followings will not be covered under the OPPO Premium Service

2.1. Device models that are not covered by the OPPO Premium Service according to the local policy (the place where the terminal device is purchased).

2.2. Devices that are not sold through official channels.

2.3. Any devices which have been modified, repaired, tore down and/or exchanged by unauthorized parties.

2.4. Devices that exceed the validity period of certain service products.

2.5. Devices rent and borrowed to others, or purchased under fraudulent transactions.

2.6. Devices that are damaged deliberately or a fraud.

2.7. Devices that are not been able to be verified whether being covered by OPPO Care Product due to incomplete IMEI or a different recorded IMEI.

2.8. Refusal to sign the delivery receipt and the related statement.

2.9. All risks and legal liabilities or losses associated with any transfer due to any differences in the product after the customers obtain the Services.

2.10. Any loss of profit, income, or time incurred as a result of any personal business activity due to any differences in the product after the customers obtain the Services.

2.11. Any inability to use the device caused by cross-region rather than the device fault (such as inability to access the internet because of incompatibility with local network frequency).

2.12. Beyond the scope of the legal service policy in the country where the service is provided.