Terms & Conditions Regarding OPPO Premium Service

1. OPPO Premium Service Policy

Terminal device: Terminal device here refers to Find X5 Pro

1.1. The OPPO Premium Service is provided by OPPO official service center or authorized service center subject to the Terms & Conditions.

1.2. The OPPO Premium Service aims at eliminating your hassle while you using your device. It includes:

i. International Warranty Service

ii. Exclusive Hotline

iii. Premium Lane

iv. Exclusive Engineer

v. Repair Collection Service

vi. Loan Phone Service

vii. OPPO Protection Plan

* Available services are subject to the place where the service is provided.

1.3. For daily device protection, you can also enjoy the following services:

i. Free Labor Costs

ii. Free Send-in Repair

iii. Service Day Repair Discounts

iv. Free Phone Disinfection Service

v. Free Software Upgrade

1.4. International Warranty Service: It is available as provided in all countries/regions where IWS services are available, and repairs covered by it will be offered free of charge within the warranty period. See the Statement of Responsibilities Regarding International Warranty Service for more details.

1.5. Extended Warranty: It is purchased with the new device or after terminal device purchase within its purchase period, covering the device’s main part. Extended Warranty will not cover the spare parts that were repaired on unauthorized channels.

1.6. Free Send-in Repair Service: Please note that OPPO covers the shipping fees. But for devices that are not covered by warranty or warranty period has expired, the costs of spare part replacement are not covered.

1.7. Repair Collection Service: Available area are subject to the place where the area is selected.

1.8. Loan Phone: You must take reasonable and prudent precautions to protect the Loan Phone against damage, loss, or abuse while in your care, custody, and control. If the Loan Phone is lost, stolen or damaged, you must notify OPPO immediately. You may be held responsible for repair or replacement costs if the Loan Phone is lost, damaged, or stolen while on loan.

1.9. Loan Phone: The Loan Phone is to be used solely by you while your OPPO phone is being serviced by OPPO ("Service Period"). You must not use the Loan Phone for any unlawful purpose. Only software with valid licenses should be loaded on the Loan Phone.

1.10. OPPO Protection Plan: Please purchase OPPO Protection Plan through a channel officially recognized by OPPO, otherwise, the customer service center reserves the right to refuse to provide the service for a device that is not purchased through an official channel.

1.11. Other value-added services not mentioned above are subject to the place where the service is provided.

1.12. To the extent permitted by local law, OPPO service center in the place where the service is provided will provide the OPPO Premium Service based on the local availability of the materials to ensure a better user experience.

1.13. You need to grant authorization to obtain relevant information by signing the delivery receipt and the relevant statement; otherwise, the OPPO customer service center reserves the right to refuse to provide the service.

1.14. Please purchase the terminal device through the channel officially recognized by OPPO, otherwise, the customer service center reserves the right to refuse to provide the service for a device that is not purchased through an official channel.

1.15. You understand and agree that as a result of the service provided, your device/repaired material may vary in appearance or function, and the safety standards/mark for your device/repaired material may apply only to the place where the service is provided due to the requirements of local law as it may differ from the requirements of the law in the place where you purchased your device.

Key Takeaway：Customers shall ensure the device data is fully backed up before repair. OPPO official service center or authorized service center will not be responsible for the device data loss or damage.

2. The followings are not covered by the OPPO Premium Service

2.1. Device models that are not covered by the OPPO Premium Service according to the local policy (the place where the terminal device is purchased).

2.2. Devices that are not sold through official channels.

2.3. Any devices modified, repaired, tore down, exchanged by unauthorized parties.

2.4. Devices that exceed the validity period of certain service products.

2.5. Devices rent and borrowed to others, or frauds.

2.6. Devices that are damaged deliberately or a fraud.

2.7. Devices that are not able to be verified whether being covered by OPPO Care Product due to incomplete IMEI or a different recorded IMEI.

2.8. Refusal to sign the delivery receipt and the related statement.

2.9. All risks and legal liabilities or losses associated with any transfer due to any differences in the product after you obtain the OPPO Premium Service.

2.10. Any loss of profit, income, or time incurred as a result of any personal business activity due to any differences in the product after you obtain the OPPO Premium Service.

2.11. Any inability to use your device caused by cross-region rather than device fault (such as the inability to access the internet because it does not support the network frequency adopted in that region).

2.12. Beyond the scope of the legal service policy in the place where the service is provided.