Terms & Conditions Regarding OPPO Premium Service

1. OPPO Premium Service Policy

Terminal device: Terminal device here refers to Find X8 Series

1.1. The OPPO Premium Service is provided by OPPO official service center or authorized service center subject to the Terms & Conditions.

1.2. The OPPO Premium Service aims at eliminating your hassle while you using your device. It includes:

i. International Warranty Service

ii. Exclusive Hotline

iii. Premium Lane

iv. Exclusive Engineer

v. Exclusive Loan Phone

vi. Refresh Service

* Available services are subject to the place where the service is provided.

1.3. For daily device protection, you can also enjoy the following services:

i. Free Labor Costs

ii. Service Day Repair Discounts

iii. Free Protective Film (Twice a year)

iv. Free Phone Disinfection Service

v. Free Software Upgrade

1.4. International Warranty Service: It is available as provided in the countries/regions where the device is officially launched, and repairs covered by it will be offered free of charge within the warranty period. Please see the Statement of Responsibilities Regarding International Warranty Service for more details.

1.5. Extended Warranty: This warranty can be purchased with the new device or within a specified period after the device purchase, covering the device’s main components. The Extended Warranty does not cover parts repaired by unauthorized channels.

1.6. Exclusive Loan Phone: An OPPO Customer Service Center may provide an exclusive loan phone if the repair cannot be completed on the same day. The loan phone model will be from the Reno 10 series or higher, subject to availability, on a first-come, first served basis.

1.7. Refresh Service: To enhance the service experience for mid- and high-end users, OPPO offers a "Refresh Service." You can enjoy free screen protectors and cleaning twice a year to maintain your phone’s protection.

1.8. Other value-added services not mentioned above are subject to the service location's offerings.

1.9. To the extent permitted by local law, OPPO service centers will provide OPPO Premium Service based on the local availability of materials to ensure an optimal user experience.

1.10. You must grant authorization by signing the delivery receipt and the relevant statement; otherwise, the OPPO customer service center reserves the right to refuse service.

1.11. Please purchase the terminal device through OPPO's officially recognized channels. Otherwise, the customer service center reserves the right to deny service for devices purchased outside official channels.

1.12. You understand and agree that due to the service provided, your device or repaired material may vary in appearance or function, and safety standards/marks for your device or repaired material may apply only in the service location due to local legal requirements, which may differ from those in the place where you purchased your device.

Key Takeaway：Customers must ensure that all device data is fully backed up before repair. OPPO’s official or authorized service centers are not responsible for data loss or damage.

2. Exclusions from OPPO Premium Service

The following are not covered by the OPPO Premium Service:

2.1. Devices not covered by OPPO Premium Service based on local policy in the purchase location.

2.2. Devices not sold through official channels.

2.3. Devices modified, repaired, disassembled, or exchanged by unauthorized parties.

2.4. Devices exceeding the validity period of certain service products.

2.5. Devices rented or lent to others, or involved in fraud.

2.6. Devices intentionally damaged or involved in fraudulent claims.

2.7. Devices with incomplete IMEI numbers or IMEIs differing from recorded information, preventing verification of OPPO Care coverage.

2.8. Refusal to sign the delivery receipt and the related statement.

2.9. Any risks, liabilities, or losses associated with differences in the product following OPPO Premium Service, including transfer-related issues.

2.10. Any lost profit, income, or time resulting from personal business activities due to differences in the product after OPPO Premium Service.

2.11. Device usability issues unrelated to device faults, such as inability to access the internet due to network incompatibility in different regions.

2.12. Situations beyond the scope of the legal service policy in the location where the service is provided.