Warranty-Privacy Policy

You can use our services in various ways, such as using ColorOS products and services. If you share information with us, we will be able to provide better services for you, such as displaying more relevant product updates and advertisements, helping you to contact other people, or more easily and conveniently sharing content with other people. Based on this purpose, we will explain to you how we collect and use information and how you can protect your right to privacy.

Our Privacy Policy covers the following areas of questions:

1. What kind of information we collect.

2. How we collect and use the information.

3. How you selectively provide such information, and how to access and update it.

4. The sharing and security of information and the scope of application of this Privacy Policy and its revision.

1. Information We Collect

We collect two types of information from you: Personal Information (Personal information is unique data that can be used to identify or contact someone) and non-personal information (Data that is not related to any specific person). If we consolidate non-personal information with personal information, such information will be deemed as personal information during the period consolidation.

2. How We Collect and Use the Information

Collection and Use of Personal Information

When interacting with Guangdong OPPO Mobile Communications Co., Ltd., parent company of ColorOS (hereinafter referred to as "ColorOS" or "We") and its associated companies, you may be requested to agree to provide certain personal information required for using our basic products and services. Such personal information may be consolidated with other information and used to improve our products or services.

Below are some examples of the types of personal information that ColorOS may collect, and how we will use such information.

Collection of Personal Information

When you create a ColorOS account, download and update ColorOS software, participate in online surveys or other interactions with ColorOS, we will request you to provide personal information, including but not limited to your name, telephone number, email address and mailing address.

When you purchase ColorOS products and services, we will collect relevant personal information including but not limited to details of delivery, bank account, credit card details, billing address, credit check and other financial information, contact and transaction records.

When you use ColorOS products to share your contents with your family and friends, send messages and products, or invite other people on OPPO forum, ColorOS will collect the personal information that you provide for the above-mentioned instances such as their names, mailing addresses, email addresses and telephone numbers.

When you use and activate the mobile device supported by ColorOS for the first time, your mobile user identification information, the unique identification code for your mobile device as well as information of the approximate geographic location of your device will be sent to ColorOS. Collection of the above information may be used during system or software updates and factory settings restoration.

Use of Personal Information

ColorOS will strictly abide by the requirements stated in this Privacy Policy and its updates when using your personal information. Your personal information will only be used for the purposes that have been established and consented by you at the time of collection. We will seek your prior consent in the event of use for any other purposes.

The personal information that we collect will be used for providing you with ColorOS products and services, processing your orders or fulfilling the agreement between you and ColorOS, so that to ensure the functionality and security of our products and services, verify your identity, and prevent and act against frauds and other instances of improper use.

The personal information that we collect will be used for the development of our products and services although in general, we only use consolidated and statistical information for this purpose.

The personal information that we collect will be used to communicate with you. For example, used for prompt notification when any ColorOS product or service updates or releases.

The personal information that we collect will be used for product design customization and personalizing services. For example, recommending and presenting contents and advertisements that are specially designed for you in our services, or supporting research efforts.

If you participate in lucky draws, competitions or other promotion activities held by ColorOS, we will use the personal information that you provide for the management of such activities.

Your mobile user identification information, unique identification code of your mobile device, and information of geographic location can be used to activate your warranty service and specific software license, and you may be invited to surveys. We will also use such information to improve our products and analyze our operation efficiency. We will not use such information to track you.

Collection and Use of Non-Personal Information

Meanwhile, to operate and improve ColorOS technologies and services, ColorOS will collect and use your non-personal information by itself. This will help ColorOS to provide you with better user experience and improve the quality of ColorOS services.

Below are some examples of non-personal information we may collect and how such information is used.

Collection of Non-Personal Information

When you are downloading ColorOS software and updates, registering on a ColorOS online retail store, participating in an online survey or engaging in other interactions with ColorOS, we will collect information such as your profession, language, postcode, area code and the time zone where ColorOS product is used.

Information about the habit of use and the discovery of problems - When you join ColorOS "User Experience Improvement Project", statistics of your use of the functions of the products are gathered anonymously on an as-needed basis, through which user habit related information are obtained covering the use of ColorOS official website, products and services. When an abnormal exit or a crash occurs in the system, we will collect information on the current condition of the mobile phone to facilitate diagnosis of the issue.

Relevant information recorded at the server - when you are using products like ColorOS themes, browser and O-Doctor, ColorOS will collect the relevant information recorded at your server, such as uploads, downloads, synchronization, browsing, and other usage related data. These data are considered as non-personal information.

Location information - When you are using location-based program services and functions provided by ColorOS, we will need to collect information of your location. For example, when you perform location-based searches, use location-based advertisements, utilize location-based weather functions or request map information, information of your location may be sent back to ColorOS so that ColorOS can provide you with the correct contents.

Cookies and information collected by other technologies - ColorOS website, online services, interactive applications, email messages and advertisements may use cookies and other technologies such as pixel tags and web beacons to collect and store your non-personal information.

Log information - When you access our server, the server will automatically take records of certain log information. This kind of server log information may contain the following information: IP address, browser type, browser language, reference source page, operational system, date/time of marking and tap-stream data, among others.

Use of Non-Personal Information

The non-personal information that we collect, such as profession, language, postcode, area code and the time zone where ColorOS is used, can help us better understand user behaviors and improve our products, services and advertisements.

With the statistical data obtained from an analysis of ColorOS "User Experience Project", we can continually improve our products and services in terms of user-friendliness, operational performance, problem fixing and function and design enhancement.

The information that we collect by using cookies and other technologies (such as pixel tags) provide you with better user experience and improve our overall service quality. For example, by saving your language preference setting, we can display our services in your preferred language. We can send to users emails in readable formats by using pixel tags, and know whether the emails have been opened or not. We can use such information to reduce emails to users or stop sending emails to users.

3. How Do Users Selectively Provide Information

Everyone has different concerns about privacy rights, based on this, we will make our manner of information collection clear so that individuals can choose the way through which information is provided.

You are free to set whether to join the "User Experience Project" or not, which means you can quit this program by disabling the "User Experience Project" option.

You can modify the positioning setting on your device through using the device setting option. For example, you may change or disable the positioning method or the positioning server, or change the information accuracy, and through doing so change the position information provided to ColorOS.

You can change the settings of your browser referred to your needs to deny or accept cookies; and you can also delete them at any time from your storage device, or have yourself notified when cookies are edited.

Access and Update of Personal Information

By logging in to your account via mobile phone, you can access and update your personal information, and can also delete some personal information or request us to delete your personal account, unless we had to keep such information due to legal causes.

Whenever you use our services, we seek to allow you to access your own personal information. If there is incorrect information, we will try all means to let you quickly update or delete the information (unless we had to keep such information due to business legality or legal causes).

When updating your personal information, we may request you to first have your identity verified before we process your request.

We may deny requests which are repeated for no reason, which require too much technical investment, which cause risks to other's privacy rights, or which are very impracticable.

Where it is possible we can allow you to access and modify information, and where the provision to do so does not require substantial investment, we will grant it free of charge. We seek to improve our maintenance of the services to protect the information from being accidentally or maliciously damaged. Therefore, when you delete information from our services, we may not immediately delete the residual copies of such information from the server in use, and may not delete the corresponding information from the backup system.

4. Sharing Information with Third Parties

Except for the limited sharing as stated in this Privacy Policy, we will keep strictly confidential your personal information and will not disclose it to third parties.

You hereby authorize us to share your personal information with third parties in the following circumstances without the need of your consent:

We may share personal information with third parties due to legal investigation, litigation, and compulsory execution or other mandatory provisions or requirements of the law.

We will provide personal information to our subsidiaries, associated companies, or other trustworthy enterprises or individuals, so that they can act on our behalf to process the personal information. We request the foregoing parties to agree to process such personal information pursuant to our requirements, this Privacy Policy, and applicable encrypting and security measures.

If we are reorganized, merged or sold, we will, prior to the transfer of all the personal information that we have collected, continue to ensure confidentiality of such information as bound by the current privacy policy, and will notify all the affected users.

We may, based on operation needs or user protection, such as for presenting the general trend of use of our products and services, reasonably share with the public or partners summarized non-personal information.

Security

We strive to provide protection for users of ColorOS to prevent unauthorized access to, tampering or disclosure of, and damage to our stored information. Therefore, we have specially taken the below measures:

We have implemented multiple-level encryption for a variety of services. We will examine our practice of information collection, storage, and processing (including physical security measures) to prevent the systems from unauthorized access.

We will only allow those ColorOS employees who need to know such information to help us process personal information and those personnel of the companies authorized to handle services on our behalf to access personal information, and they will need to fulfill strict contractual confidentiality obligations. If they fail to fulfill these obligations, they may be held accountable for legal responsibilities or their relationship with ColorOS may be terminated.

Your information security is very important to us. Therefore, we will keep working hard to ensure the security of your personal information, and implement security measures including the security encryption of the whole process from storage to transmission, to prevent your information from being accessed, used or disclosed without authorization. At the same time, the specific contents of certain encrypted data will be made available only for the user and not anyone else.

Scope of Application of Privacy Policy

Our Privacy Policy shall not apply to the products and/or services of third parties. ColorOS products and services may contain third party products and services. When you use third party products or utilize third party services, they may obtain your information. Therefore, you are reminded that you should read and understand the privacy policies of third parties.

At the same time, this Privacy Policy shall not apply to the data collection acts by external websites you access through the links.

Collection and Use of the Personal Information of Persons with No / Limited Capacity

We recommend that individuals with limited capacity (Provisions of the law of your place shall apply with respect to the specific age) to use ColorOS products or services under the approval and guidance of their legal guardians.

ColorOS will not knowingly collect personal information of individuals who do not have the capacity to act on their own, and will not disclose such personal information to any third parties. The guardian shall have the right to deny any further collection by ColorOS and its associated companies of the personal information of the person under guardianship, or to request ColorOS and its associated companies to delete the personal information of the person under guardianship. If we discover we have collected the personal information of a person without the capacity to act, we will take measures to delete such information as soon as possible.

Amendments to this Privacy Policy

This Privacy Policy is subject to changes. We will not impair the privacy rights you have under this policy without your expressed consent, and not without a notice sent to you at the email address you provided or an announcement made on the website.

Practices regarding Specific Products and Services

Detailed below are the specific privacy rights and practices for some of ColorOS products and services that you may use.

ColorOS Cloud Synchronization Services

When you are using the products, services, and the website under ColorOS cloud synchronization service (collectively referred to as "ColorOS Cloud Synchronization Services"), the terms of the Privacy Policy will apply.

When you are using ColorOS cloud synchronization to find mobile phone services, the personal information to be uploaded also includes information of location. Once you have launched ColorOS cloud synchronization service, your personal contents will be automatically sent to the server and stored there. Thereafter you will be able to access such information or push such information through wireless connection to tour other devices that has ColorOS cloud synchronization services enabled.