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How to Remotely Find OPPO Phone and Lock or Erase Data

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.2，ColorOS 3.1

If your OPPO phone has been stolen or has gone missing, it's important to take action to locate it, protect your privacy, and prevent any potential loss. By following the instructions below, you can remotely track, lock or erase all the data from your OPPO device. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Find, lock and erase data on your OPPO phone If your phone is with a network provider, we suggest contacting them to have it locked from the network. This way, it will prevent the phone from making calls. Note: Once you signed in to your Google account on your device, the Find My Device is automatically turned on. For more information, check this link for Google Account Help. For ColorOS 6.0 to ColorOS 13 and above: 1. Go to android.com/find and sign in to your Google Account. Make sure to sign in to the Google account linked to your phone. 2. On the map, see where the device is. Please note that the location is only approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. 3. Choose what you want to do from the options below: PLAY SOUND – Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. SECURE DEVICE – Locks your device with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. ERASE DEVICE – Permanently deletes all data on your device (but might not delete data on SD cards). After erasing, Find My Device won't work on the device. For ColorOS 5.1 and 5.2: 1. Go to android.com/find and sign in to your Google Account. Make sure to sign in to the Google account linked to your phone. 2. On the map, see where the device is. Please note that the location is approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. 3. Choose what you want to do from the options below: PLAY SOUND – Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. SET UP SECURE & ERASE – Locks your device with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Permanently deletes all data on your device (but might not delete data on SD cards). After you erase it, Find My Device won't work on the device. Note: If you find your device after erasing the contents, you'll likely need your Google Account password to use it again. Related articles: How to Activate Find My Device on OPPO Phone How to Enable Location Service on OPPO Phone * Pictures, settings, and paths might differ from those of your phone but these won't affect the description in this article.

Set Pattern and Lock Screen Password on Your OPPO Phone

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 15.X，ColorOS 15 and above，ColorOS 15，ColorOS 13.X，ColorOS 13.1 and above，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

ColorOS 12 to 15ColorOS 7.0 to 11.3ColorOS 5.0 to 6.1ColorOS 3.0 to 3.2 Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 12 to ColorOS 15 and above. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. How to Set Pattern and Lock Screen Password For ColorOS 15 and above: Go to [Settings] > [Security and privacy] > [Device unlock] > [Screen lock] to set up your Lock screen password. For ColorOS 14： Go to [Settings] > [Security & privacy] > [Set screen lock]. Choose the password type (Numeric, Pattern, or Alphanumeric). Then, you may set the password and re-enter to confirm. For ColorOS 12 and ColorOS 13： Go to [Settings] > [Password and Security]. Choose the password type (Numeric, Pattern, or Alphanumeric). Then, you may set the password and re-enter to confirm. Change the passcode Go to [Settings]> [Security & privacy] / [Password and Security] > [Lock Screen Password] and enter your password. Under MODIFY PASSWORD, choose the password type and see a new password. Repeat the new password to confirm. Turn off the passcode Go to [Settings] >[Security & privacy] [Password & Security] > [Lock Screen Password] and enter your password then tap [Turn off password]. Repeat the password to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 7.0 to 11.3. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Set Lock Screen Password]. Note: Before proceeding to set a lock screen password, please take the time to read the prompt that says, "If you forget your lock screen password, you will be unable to unlock your phone or recover your phone data." If forgotten, contact OPPO Support Team, or take your phone, proof of purchase, and warranty card to a nearby OPPO Customer Service Center for further assistance. By default, you'll be prompted to enter a 6-digit digit password. If you want to use other password types, choose to either use Face or Fingerprint. To choose other types of encryption, tap [Other Encryptions] / [Use a different password type]. You can choose from four types of passwords: Tap Pattern Code and draw a pattern with at least four dots connected. Tap the 4-Digit Password and set a numbers-only passcode that contains four characters. Tap 4-16 Digit Password and set a numbers-only passcode that contains four to sixteen characters. Tap Password with 4-16 Alphanumeric Characters and set a passcode that contains four to sixteen numbers and/or letters as your preference. Change the passcode Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Lock Screen Password]. Draw or enter your current pattern or password to confirm then tap [Modify Password]. Enter the old password, and then enter a new one or use a different password type or encryption. Turn off the passcode Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Lock Screen Password]. Draw or enter your current pattern or password to confirm then tap [Turn Off Password]. It will ask you to enter your current pattern or password to confirm again. Draw or enter your current pattern or password to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 5.0 to 6.1. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password Go to [Settings] > [Fingerprint, Face & Passcode], enter [Lockscreen Passcode] / [Lock Screen Password], tap [Turn on Passcode]. You'll be prompted to enter a 6-digit numeric code. If you want to use other passcode types, just choose to either use Face or Fingerprint. To choose other types of encryption, tap [Other Encryptions]. You can choose from four types of passcodes: Tap Pattern Code and draw a pattern with at least four dots connected. Tap the 4-Digit Numeric Code and set a numbers-only passcode that contains four characters. Tap 4-16 Digit Numeric Code and set a numbers-only passcode that contains four to sixteen characters. Tap 4-16 Digit Alphanumeric Code and set a passcode that contains four to sixteen numbers and/or letters as your preference. Change the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > [Lockscreen Passcode], tap [Modify Password]. Draw or enter your current pattern or passcode to confirm. Turn off the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > [Lockscreen Passcode], tap [Turn off Password] > [Turn Off]. Draw or enter your current pattern or passcode to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 3.0 to 3.2. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password For ColorOS 3.2: Go to [Settings] > [Fingerprint, Face & Passcode], enter [Lockscreen Passcode], tap [Turn on Passcode]. You'll be prompted to enter a 4-digit numeric code. If you want to use other passcode types, tap [Other Encryptions]. To choose other types of encryption, tap [Other Encryptions]. You can choose from two other types of passcodes: Tap Pattern Code and draw a pattern with at least four dots connected. Tap 4-16 Custom Alphanumeric Code and set a passcode that contains four to sixteen numbers and/or letters as your preference. For ColorOS 3.0 to 3.1: Go to [Settings] > [Fingerprint & Passcode] > [Turn on Passcode]. A pattern passcode is recommended. Draw a pattern with at least 4 dots connected, and release your finger when it's done. Draw your passcode again when asked to confirm it and activate it. To use other passcode types, tap [Other Encryptions] to switch to a custom alphanumeric code or a 4-digit numeric code. Change the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > tap [Modify Passcode]. Draw or enter your current pattern or passcode to confirm. Turn off the passcode For ColorOS 3.2: Go to [Settings] > [Fingerprint, Face & Passcode], tap [Turn off Passcode]. Draw or enter your current pattern or passcode to confirm. For ColorOS 3.0 and 3.1: On the phone with a passcode, go to [Settings] > [Fingerprint & Passcode]. After you enter or draw your passcode or pattern, you'll find two options: Turn off Passcode: Tap this option, then enter or draw your passcode or pattern to turn off your passcode. Modify Passcode: Enter or draw the old passcode or pattern, then enter or draw a new one, or tap [Other Encryptions] to switch to other passcode types. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

How to Set Up Security Questions for Private Safe

Applicable products： Smartphones System version： All system versions

Private Safe is a feature on OPPO devices designed to protect important files, images, and other documents. If you've forgotten the password you created for Private Safe, a security question you set up can assist you in recovering it. Read on to learn how. Set Up Security Questions for Private Safe 1. Go to [Settings] > [Fingerprint, Face & Password] / [Password & security] > [Privacy Password] or [Set Privacy Password]. 2. Enter the privacy password or set the password if you have not set any. 3. Tap [Security Question] and enter the privacy password. 4. Tap the current question displayed to select a security question. You can also customize the question. 5. Enter the security question's answer and tap [Done] in the upper-right corner. Note: We understand how important the data you have saved on the Private Safe/ File Safe is, and not being able to access it can be frustrating, however for privacy concerns, OPPO does not store personal/ private data, like passwords. Related articles: How to Delete Privacy Password on OPPO Phone Where is the Privacy Password Stored on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

How to Turn Off Password for OPPO Private Safe

Applicable products： Smartphones System version： ColorOS 15，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1

The Private Safe feature on OPPO devices provides the most secure method of safeguarding your important documents, files, images and other data. However, once the password on this feature is disabled, you will not be able to use Private Safe. If you still wish to proceed, you can do so by following the path provided below. Note: This article is applicable for ColorOS 5.1 and above devices. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. How to Turn Off Password for Private Safe For ColorOS 12 to ColorOS 15: Go to [Settings] > [Password & Security] > [Privacy Password], then enter your privacy password and tap [Turn off password], then tap [Turn off] and enter your privacy password to confirm. For ColorOS 5.1 to ColorOS 11: Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Privacy Password] > enter the privacy password, then tap [Turn off password] and tap [Turn off], then enter your privacy password again to confirm. Related articles: How to Put App Lock on OPPO Phone Set Pattern and Lock Screen Password on Your OPPO Phone *Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Mobile Data Network is Not Working on OPPO Phone

Applicable products： Smartphones System version： ColorOS 15.X，ColorOS 15 and above，ColorOS 15，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.0，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Using your OPPO phone's mobile data while you're out can be really convenient, especially when there's no Wi-Fi available. However, there are instances when the mobile data is not functioning properly due to the signal, your OPPO phone's settings, or other reasons. The troubleshooting guide below will help you resolve this problem. How to Troubleshoot Mobile Data Issues We know that feeling of being disconnected from the world- not being able to check the news, instant messaging, social media feeds, emails, and more. So, if you want to stay connected, kindly do the following if you are unable to use the mobile data network of your phone: Check your phone's signal Check the signal icon on the status bar to see if your phone has weak, unstable, or has no signal. If you are in weak signal areas, change your location and try again. See How to Fix No Network or Poor Signal on OPPO Phones. Weak 2/3G network signal: Signal strength is at 0-2 bars. Weak 4G network signal: The up and down arrows of the "4G" icon do not light on. Turn on and off the Airplane Mode There are two ways to turn on/off the Airplane Mode. Control Center: Swipe down to see the Control Center, then tap the [Airplane Mode] icon. If you can't see the Airplane Mode icon in the Control Center, see How to Rearrange Control Center Icons. Through Settings: For ColorOS 11 to ColorOS 13 and above: Go to [Settings] > tap [Connection & sharing] > toggle the [Airplane mode] off. For ColorOS 7 and below: Go to [Settings] > toggle the [Airplane mode] off. Consult your mobile operator Check with your operator to make sure you have enough data under your account/SIM card. Check your SIM Card Take out the SIM card using the ejector tool that comes inside the box and put it back in, and see if the connection is successful. Try another SIM card on your phone. If your phone holds two SIM cards, go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data], switch to the other SIM card, and try again. Check OPPO phone Settings If there is a VPN connection, disconnect it. Enable Mobile data: Go to [Settings] > [Mobile Network] / [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > [Mobile data] and enable it. Or swipe down to see the Control Center and tap the [ Mobile data] icon. Turn off Wi-Fi Connection: Go to [Settings] > [Wi-Fi] and turn off Wi-Fi. Or swipe down to see the Control Center and tap the [ Wi-Fi] icon. Check the Preferred network type: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Preferred Network Type], adjust the preferred network type to [4G/3G/2G (Auto)]. Reset Access Points: Go to [Settings] > [Dual SIM and mobile network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card you are using > [Access Point Name] and tap [Reset]. Note: Some models don't have this option and APN updates automatically with the network on. In some OPPO devices: Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] and tap a SIM, then tap [Access Point Name] and at the upper right corner, tap the [two-dotted] icon and tap [Reset access points]. Change or reset carrier network settings Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Access Point Name], and switch to another one. If the problem persists, follow the steps above to reset the Access point name. Go to [Settings] > [Dual SIM and mobile network] / [Mobile Network] / [Dual SIM & Cellular] / [Dual SIM & Cellular Network] / [SIM Card & Mobile Data] > tap a SIM card > [Carrier], and turn on or tap [Choose automatically] or [Auto select]. Restart your phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Or press and hold the Power button and swipe to [Restart]. Check for a software update Go to [Settings] > [System updates] / [Software update] / [About device], detect, and update your phone to the latest software version. Reset your OPPO phone to factory settings Back up and transfer the data on your OPPO phone first. See How to Factory Reset an OPPO Phone. Note: Make sure to use your phone in an open area within operator network coverage. If you're traveling internationally, make sure that you have shopped for international roaming plans. Make sure your phone is not severely worn, aging, corroded, or accidentally damaged. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Why Can't Some Applications Access Mobile Data? How to Check the Mobile Data Usage of Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

How to Synchronize the Time on Your OPPO Watch and Band

Applicable products： Accessories，Smartphones System version： No system version involved

Pairing your OPPO Watch or OPPO Band for the first time on your phone will automatically synchronize the time and the time zone. However, the OPPO Watch/ Band alone cannot change the time by itself and is impossible to change through a network. We recommend synchronizing the time accurately on your OPPO Watch or Band when you pair it with your phone. For more information on how to do this, please refer to the instructions below. How to pair OPPO Watch Turn on your OPPO Watch. On your phone, download the WearOS app. After that, open the [Wear OS] app and tap [Set it up]. On your OPPO Watch, follow the onscreen instructions to choose a language and accept the terms of service. On your phone, follow the onscreen instructions until you see the name of your OPPO Watch, then tap the name of your OPPO Watch. You will find a code on your phone and OPPO watch. Then, on your phone, tap [Pair]. Wait for a moment, as this could take a few minutes. After successfully pairing the devices, check the WearOS app on your phone, and you will see the "Connected" sign. How to pair OPPO Band Connect your OPPO Band to the charger, then turn it on, and it will enter the pairing page. Download the HeyTap Health app. After installing the HeyTap Health App, tap the [Add device] button on the Manage tab to enter the device pairing page. Select the device name consistent with the display on the band, then follow the onscreen instructions to finish pairing. FAQs Will the OPPO Watch/ OPPO Band's time be inaccurate when it is off for a long time? The time will not be accurate when both devices do not have power for a long time. You need to connect your mobile phone again to synchronize the time. Does the Power Saver Mode delay the time on my OPPO Watch/ OPPO Band? If you use the battery life mode for a long time, the time may be a few seconds slower every day. Will the synchronization of the time on my devices fail if I switch back to Smart mode? There is a chance that the sync time will fail when you switch back to the Smart mode, resulting in the wrong time in Smart mode. You need to connect your mobile phone again to synchronize the time. Discover more on OPPO's wearables here! Related articles: OPPO Watch FAQ How to Pair OPPO Watch with an iPhone Smartwatches that Pair with OPPO Phone * Pictures, settings, and paths might differ from those of your phone, watch and band, but these won't affect the description in this article. Moreover, ALL the images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.

Use Lock Screen Password to Power Off OPPO Phone

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 13.X，ColorOS 13.2，ColorOS 13，ColorOS 13.1 and above，ColorOS 13.1

Enabling a lock screen password on your OPPO device is essential to prevent unauthorized access to your device, particularly when it gets lost or stolen. The same goes when shutting off your device; verifying the lock screen password prevents it from intentionally powering off the device. For more information and how to enable it, please read on. Note: Available for ColorOS 13 and above models only. Check your ColorOS version in [Settings] > [About Phone] / [About Device]. How to enable password to power off Go to [Settings] > [Password & security] > [System security] > and toggle to on/off the [Require Password to power off]. Note: Even if this function is turned on, you can still force shut down by holding down the Power and Volume Up buttons for 8 seconds. Related articles: Set Pattern and Lock Screen Password on Your OPPO Phone Lock Screen Password Recovery on OPPO Phones How to Remotely Find OPPO Phone and Lock or Erase Data * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

What to Do if My Battery Percentage Is Stuck While Charging

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 15.X，ColorOS 15 and above，ColorOS 15，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

You have been charging your OPPO phone for some time but noticed that it is stuck or frozen on the same percentage. There are troubleshooting you can do, like cleaning the charging port, using different charging cables, component check/ diagnosis, and more. Check here to know about other fixes you can do! Read on. Note: Check your ColorOS version in [Settings] > [About Phone] / [About Device]. How to Troubleshoot Phone Battery Percentage Stuck While Charging If your OPPO phone's battery percentage is stuck while charging, it could be due to a hardware component failure. Try the following options first below to help fix the issue. Clean the charging port of the phone Remove any dirt or debris stuck in the port. See How to Keep Your OPPO Phone Clean and Sanitized. Use the original charging accessories Some third-party accessories might not be compatible with your OPPO phone and may cause problems. Try a different charging cable and adapter Try to use a different charging cable and adapter and see if the battery percentage is increasing. Perform Component Check For ColorOS 12 to ColorOS 13 and above: Go to [Tools] folder > [Phone Manager] > [Tools] > [Diagnostics]. Tap [Diagnostics] and select [Battery & Charging] and disable other components, and then tap [Run diagnostics] and plug in your charger if required to see if it's a battery or charging failure. For ColorOS 11: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & Charger] and disable other components, then tap [Run Diagnostics] and plug in your charger if required to see if it's a battery or charging failure. For ColorOS 5.0 to 7.2: Go to [Tools] folder > [Phone Manager] > [Quick Check] / [Component Check] / [Diagnostics] > [Run Test] / [Start Check] / [Continue]. Select [Battery & Charger] and disable other components, then tap [Check] / [Run Diagnostics] / [Start Detection] and plug in your charger if required to see if it's a bater or charging failure. For ColorOS 3.2: Go to [Phone Manager] > [Common Problems Detection] / [Routine Test] / [Diagnostics] > [Detect Now] / [Continue]. Select [Battery & Charger] and disable other components, then tap [Run Diagnostics] / [Start Detection] and plug in your charger if required to see if it's a battery or charging failure. Note: This step is only applicable for ColorOS 3.2 and above devices. Charge the phone from a different wall charging port Check the connection of your charging cable, USB wall adapter, and wall socket if it is firm. If you're charging your OPPO phone with your computer, use the original charging cable. Restart the phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Update your phone's software Go to [Settings] > [Software Updates] / [System Updates] / [About Device] to check for and update your phone's software to the latest version. Go to this link to know more about updating your OPPO smartphone to the latest software. Factory reset system settings Resetting your OPPO phone to system settings will not delete any of your files. See How to Factory Reset an OPPO Phone. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Why Is OPPO Phone Heating Up While in Use or Charging How to Fix "Battery Error. Please Contact Customer Support" * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Stay on Top of Your Tasks with Aqua Dynamics on ColorOS 14

Applicable products： Smartphones System version： ColorOS 14 and above

Multitasking on your phone can be overwhelming. Juggling between apps, keeping track of timers, and monitoring recordings often leads to missed information and lost time. Introducing Aqua Dynamics, a new feature in ColorOS 14 that keeps you informed and in control by displaying live updates of your crucial activities right where you need them. Note: Aqua Dynamics is available on ColorOS 14.0 and later versions. However, some models may not support the feature. To enable Aqua Dynamics, simply update your phone's operating system to the latest version. What is Aqua Dynamics Aqua Dynamics is a user-friendly interface that presents essential information from ongoing activities in bubbles or cards. This dynamic system adapts to your usage, displaying notifications in locations you naturally glance at, like the notification drawer, lock screen, and even the Always-On Display. No more switching between apps or hunting for missed notifications – Aqua Dynamics keeps you seamlessly connected to your current tasks. Supported Services Aqua Dynamics currently supports various real-time activities, including: Personal hotspot: Monitor the connected devices and data usage without navigating back to the hotspot settings. Timer: Stay on top of your countdown even while browsing other apps. Audio recording: See the recording progress even after switching to another app. Screen recording & screencast: Keep track of your recordings while using other features. Multi-Screen Connect: Manage your connected devices directly from the notification or lock screen. Using Aqua Dynamics Aqua Dynamics is incredibly intuitive: Tap on a bubble or card to jump directly to the corresponding app. Touch and hold a bubble to expand it into a card for more details. Touch and hold a card to manage the current service (pause, stop, etc.). Swipe up, left, or right on a card to collapse it. How to Disable Aqua Dynamics Swipe down from the status bar to open the notification drawer, find the card that you want to disable, swipe left on it, and tap [Settings]. On the pop-up panel, select [Turn off this reminder] to dismiss the current notification, or select [Turn off reminders for this service] to permanently disable notifications from this service. Touch and hold an Aqua Dynamics card to open a pop-up panel. Select [Turn off this reminder] to dismiss the current notification, or select [Turn off reminders for this service] to permanently disable notifications from this service. For notifications displayed as bubbles in the status bar, expand them into cards and then perform relevant actions. Customization of the Aqua Dynamics Feature While Aqua Dynamics automatically prioritizes important activities, you can personalize your experience: Disable notifications from specific services through the notification drawer or by long-pressing the corresponding card. System activities like timers and recordings cannot be disabled but can be stopped or allowed to finish. Enjoy a Smoother Multitasking Experience With Aqua Dynamics, stay focused and informed while juggling multiple tasks on your OPPO phone. No more missed notifications or lost track of time – let the intuitive bubbles and cards guide you through your day seamlessly. Upgrade to ColorOS 14 today and experience the convenience of Aqua Dynamics! Other articles you might be interested in: ColorOS 14's Smart Image Matting Go Green AOD in ColorOS 14 * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. In addition to this, all photos shown are for illustration purposes ONLY. Actual products may vary due to product enhancement.

How to Unlock OPPO Smartphones Running ColorOS 5 to ColorOS 6

Applicable products： Smartphones System version： ColorOS 6.X，ColorOS 6.1.2，ColorOS 6.1，ColorOS 6.0.1，ColorOS 6.0，ColorOS 5.X，ColorOS 5.2.1，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0

Forgetting your lock screen password can be frustrating, but OPPO provides multiple solutions to help you regain access to your device. This step-by-step guide is tailored for users of ColorOS 5 to ColorOS 6, ensuring you can unlock your phone and restore functionality quickly and easily. Follow the instructions below to reset your lock screen password and regain control of your OPPO device. Fingerprint or Face Unlock If your phone supports unlocking via fingerprint or face recognition, prioritize using these methods to access the desktop. Before proceeding, consider backing up essential data like WeChat information. Forget Password Option Input an incorrect password on the lock screen five times. Check if the option "Forget Password" appears. If prompted with "You need to contact the service Center for help," visit the service center with your warranty card for assistance (data will be completely cleared). Email Address Verification If it displays "Email address xxx," you can change the password by entering the complete email address associated with your account. Fingerprint Verification If prompted with "Please put the correct finger on the fingerprint button," you can change the password using the registered fingerprint. Note: These methods might not successfully clear the lock screen password. Service Center Assistance If the password recovery attempts prove unsuccessful, bring your warranty card to the nearest service center. Service center professionals can provide dedicated assistance for unlocking your device. Note: To prevent lock screen password issues due to prolonged inactivity, remember that after the phone is turned off, restarted, or inactive for more than 72 hours, it defaults to unlocking only with the lock screen password. OPPO acknowledges the importance of secure access to your device and provides multiple avenues for password recovery. Follow these steps based on the prompts you receive on the lock screen, and if needed, seek assistance from OPPO's service center to ensure a smooth resolution. Other articles you may be interested in: How to Delete Privacy Password on OPPO Phone Where is the Privacy Password Stored on OPPO Phone Security Vulnerability on Android Devices

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