Applicable products:SmartphonesSystem version:All system versions
Is the sound of your OPPO phone coming out of the speakers the moment you plug in your OPPO earphones in the headphone jack? You should check the earphones for any loose connection or remove the phone casing and see if the earphone is connected to the headphone jack correctly. For more troubleshooting steps, keep reading below. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Fix OPPO earphones Follow the simple troubleshooting steps below to fix the problem with your OPPO earphones. Check for loose connections Remove the phone case and check that the headphones are plugged in correctly. Ensure the connector is fully inserted. Check the headset jack and headphones Check for obstructions on or in the headset jack. Check your headphones and phone’s headset jack for damage, like wear or breakage. Make sure the headphones are fit for your phone. Some third-party headphones may not be supported. Try different headphones. Check phone settings If the sound comes out from the speaker instead of headphones when you are in a call, disable the Auto Switch to Speaker for Incoming Calls option. For ColorOS 12 and above: Go to [Settings] > [Smart Services] > [Smart Driving] > [Do Not Disturb while driving] and turn off [Auto-switch to speaker]. For ColorOS 6.0 to 11: Go to [Settings] > [Smart Services] > [Smart Driving] > [Do Not Disturb Driving] and turn off [Auto Switch to Speaker for Incoming Calls]. Note: This option is only available for ColorOS 6.0 and above devices. Smart driving is not available on some phones with Google Communication Suite. Perform Component Check/Common Problems Detection Note: This option is only available for ColorOS 3.2 and above devices. For ColorOS 12 and above: Go to [Tools] folder > [Phone Manager] > tap the [Tools] icon at bottom right > tap [Diagnostics] > [Diagnostics] > select [Audio] and disable other components > [Run diagnostics] > and follow the on-screen instructions to check the earphone unplug and plug test status. For ColorOS 11: Go to [Tools] folder > [Phone Manager] > tap on [Diagnostics] > [Continue] > select [Audio] and disable other components > [Run diagnostics] > and follow the on-screen instructions to check the earphone unplug and plug test status. For ColorOS 7.1 and 7.2: Go to [Tools] folder > [Phone Manager] > [Quick check] > [Start check] > [Continue] > select [Audio] and disable other components > [Run diagnostics] > and follow the on-screen instructions to check the earphone unplug and plug test status. Update the phone's software Go to [Settings] > [System Updates] / [Software Updates] / [About Device] to check and update your phone's software to the latest version. Restart the phone Press and hold the Power and Volume Up buttons for at least 8 seconds to restart your device or until you see the OPPO logo. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service, You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Fix One Side of Wired Earphone has an Abnormal Sound How to Clean When Earphone Gets Dirty? * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Applicable products:AccessoriesSystem version:No system version involved
No more need to carry your smartphone while working out or when you're occupied and can't hit the replay button. With your OPPO Watch, you can control your media playback directly. Refer to the guide we've provided below to learn how to control the media you're playing on your watch. Pause and play music on your OPPO Watch When you play music, podcasts, or video on your smartphone, the media controller on your OPPO Watch will be automatically activated. Note: The media playback will only activate if your OPPO Watch and smartphone are connected. Always make sure that the Bluetooth of both of your devices is activated. Make sure to do the following steps on your phone: Open the [Wear OS] application. Go to [Advanced Settings]. Make sure that the [Auto Launch Media Controls] is turned on. On your OPPO Watch, you can find the media controller by: To go to the [Control Center], swipe from top to bottom of your OPPO Watch's watch face. The media controller should be on the top of your watch's screen. Learn more about OPPO Watch. Notes: To download and stream music on your OPPO Watch, see Listen to music on your watch. If you want to use Spotify on your OPPO Watch, see Spotify on Wear OS to learn how to connect your account to your watch. * Pictures, settings, and paths might differ from those of your smartphone and OPPO Watch, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
What is the HEIF Photo Format? Good news! OPPO phone supports HEIF. High Efficiency Image Format (HEIF) is the newest photo format with smaller file size and higher image quality. The file extension is called ".HEIC" instead of the usual ".JPEG" that we know. If your phone is running ColorOS 11 then you will have this feature available when taking a photo. Read on to know how to find and enable HEIF on your device. Situation: What do you need to know about the HEIF photo format. Applicable to: ColorOS 11 devices. Check your ColorOS version in [Settings] > [About Phone]. In a nutshell, High Efficiency Image Format or HEIF produces a smaller file size with good quality photos. It can be an easy JPEG replacement. The file extension will be ".HEIC". What's more, HEIF can be a sequence of images and not just a single image like what JPEG does. That is HEIF and definitely not a HYPE. How to enable HEIF on the OPPO device? Open the [Camera app] > [Settings icon] on the top-right > [Advanced Settings] > [Photo/video format] > [HEIF] . See the massive differences in file size between JPEG format and HEIF format images. The difference in file size is one outstanding news indeed. * Pictures, settings, and paths might differ accordingly to the phone models own, but that does not affect the description in this article.
Bluetooth Fails to Connect to Another Paired Device
Applicable products:Smartphones,AccessoriesSystem version:No system version involved
Bluetooth Fails to Connect to Another Paired Device Your OPPO phone Bluetooth is unable to connect to a device you want to pair it to. Know the troubleshooting you can do to help fix the Bluetooth pairing issue. If you fail to connect to another Bluetooth device that you have paired before on your phone, you can try the troubleshooting as below: Applicable to: All OPPO Smartphones. 1. Make sure Bluetooth on both devices are enabled. Make sure both your device and the to-be-connected device have enabled the Bluetooth. Tap to unpair the device and then search and repair it again. Make sure the Bluetooth is visible by turning on the Phone Visibility. You can go to [Settings] > [Bluetooth] and enable the Bluetooth, then turn on [Phone Visibility]. 2. Clear the data and cache for Bluetooth by doing the following steps, and then try to search and pair again. For ColorOS 7.0 and above: Go to [Settings] > [App Management] > [App List] > Tap the 2-dots icon in the upper-right corner > [Show System] > [Bluetooth] > [Storage Usage] > [Clear Data]. For ColorOS 5.0 to 6.1: Go to [Settings] > [App Management] > [Show System Processes] > [Bluetooth] > [Storage use] > then tap [Clear data]. For ColorOS 3.2 and 3.1: Go to [Settings] > [App Management] > [All] > [Bluetooth Share] > then tap [Clear data]. For ColorOS 3.0 and below: Go to [Settings] > [Additional Setting] > [Application Management] > [Bluetooth Share] > then tap [Clear data]. 3. Make sure Bluetooth devices are near each other for best performance approximately within 10 meters and no third-party object blocking the devices. 4. Make sure to charge both devices at least 30% battery or above. 5. Turn the Airplane mode on and off. 6. Make sure the power saving mode or energy saver is turned off. 7. Make sure the pairing code is correct. During the pairing process, both Bluetooth devices will ask to confirm the pairing code. 8. Remove old Bluetooth connections/pairings. Sometimes Bluetooth plays favorite and might always connect to the old one. 9. Unpair then search the Bluetooth device, and pair again. 10. Restart both the phone and the Bluetooth device. 11. Perform component check or routine test for Bluetooth. 11. Reset the phone system settings (this option is available with devices ColorOS 3.2 and above). Go to [Settings] > [Additional Settings] > [Backup and Reset] > [Reset to Factory Settings] > [Reset System Settings Only]. Note: This option will reset all system settings without deleting any data or media files. If the above steps did not resolve the issue, kindly contact OPPO Support Team, or take your phone, proof of purchase, and warranty card to a nearby OPPO Customer Service Center. * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
ColorOS 14's One-Click Phone Link Integration with Microsoft LTW
Applicable products:All productsSystem version:No system version involved
ColorOS 14 revolutionizes the synergy between mobile phones and Windows computers by integrating Microsoft LTW capabilities. This advancement allows for a seamless interconnection, fostering rapid sharing of files and data between devices. The highlight of this feature is the one-click connection entrance, adding a new level of convenience to the user experience. One-Click Connection Entrance The LTW entrance is seamlessly integrated into the Control Center and system settings. For the first time, users can connect their phones to their PCs with just one click, eliminating the need for pre-installed applications. Subsequent connections can be established effortlessly using device unlock. Mobile Phone Functions on PC ColorOS 14 facilitates the use of mobile phone functions directly on the PC. Users can send and receive text messages, make and receive calls, receive application notifications, and even open mobile applications – all from the comfort of their computer. Efficient Cross-Terminal Collaboration The integration supports the seamless transfer of multiple file types between mobile phones and PCs. Graphics and text can be effortlessly dragged and transferred, offering a more efficient and collaborative experience across different devices. How to Use this Feature Access Control Center or System Settings Pull down on your phone's status bar to open the Control Center. Tap [Connect to Windows] or navigate to [Settings] > [Connect & Sharing] > [Link to Windows] on your phone. Initiate First-Time Connection For first-time use, click to connect your mobile device and computer. On the Windows computer, visit www.aka.ms/linkphoneqr using a browser. Follow prompts to display the QR code. On your phone, click Continue and scan the QR code to establish the connection. Set permissions as prompted to complete the connection. Enjoy Enhanced Connectivity After a successful connection, utilize various functions such as sending text messages, viewing photos, using mobile applications, initiating calls, and more directly from the PC interface. Effortless Reconnection For subsequent uses, simply open the [Connect to Windows] switch on your phone to reconnect effortlessly. Other articles you might be interested in: How to Connect OPPO Phone to PC to Transfer Files Backup Your OPPO Phone to a Computer * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Emergency Call: How to use emergency call on OPPO phone
Applicable products:SmartphonesSystem version:No system version involved
If you are in a situation where you need to make an emergency call, you can quickly access the phone's emergency call on the bottom left of the lock screen where it says [Emergency Call] (doesn't require a password). However, if you want to check the emergency SOS family or friend list, press and release the power button 5 times, and should there be a pre-registered contact the Emergency SOS mode will prompt. Here is a brief guide on how to check OPPO Phone's emergency contact list. Note: Emergency contacts must be added beforehand by the user and give permissions to allow access to mode. To learn how to do this, click here. Accessing the OPPO Emergency SOS Mode To access the Emergency SOS List, press the power button located on the top right side of the phone 5 times. The Emergency SOS list will appear where the top section is the local emergency line. Under it, you can find added emergency contacts showing their name and contact number. Click on contact and it will make a call. Note: You must quickly press the power button 5 times. If it does not appear, it means that an emergency contact may not have been added. Once you are in Emergency SOS Mode, the OPPO phone will remain on. To exit this mode, press the [ x ] button on the top left. Additional features On the Emergency SOS list, you may notice additional features found on the bottom. Emergency Information - OPPO-user could add the medical condition, medication, and other medical needs to this section. SOS Flashlight - Prompts flashlight to appear with flashing pattern to indicate SOS. Buzzer - Immediately releases a high-pitch alarm to assist. Other Helpful Links: How to Use Emergency Call Function on OPPO Watch? Emergency SOS in Your OPPO: Call that will Save You
Applicable products:SmartphonesSystem version:No system version involved
How to Change the Video Resolution for Camera? Situation: You want to change the resolution of the video you want to record using the Camera app. Applicable to: OPPO Reno, Reno 10x Zoom, and Reno2 Series. Go to [Settings] > [System Apps] > [Camera] > [Video Resolution] and select the desired resolution from the list. Note: This option may not be available on some phone models. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
How to Make a Conference Call Using Your OPPO Smartphone?
Applicable products:SmartphonesSystem version:No system version involved
How to Make a Conference Call Using Your OPPO Smartphone? Want to add more people to your phone call? Have a conference call on your OPPO phone. Check the requirement and the easy steps to make a conference call. Situation: You need to talk to a few people at the same time without leaving your location. Applicable to: ColorOS 5.2 and above devices. Conference call allows you to have a conversation or meeting with multiple people at the same time. Note: The conference call host may incur call charges for each call participant and long-distance charges for distant calls. Follow these steps to make a conference call: 1. Contact your carrier and enable the conference call feature. 2. When you're in a call, tap [Add Call] > Make another call. 3. Once the second call is connected, tap on [Merge Calls]. 4. Repeat the same steps to add more calls to the conference. You can merge up to 6 calls for conference calls including the host if your carrier supports the feature. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
When receiving multiple calls from unknown numbers, it can be disruptive to your daily phone usage. Here is a way to block a caller ID in your OPPO smartphone that would recognize the blacklisted number and automatically reject calls from them. It's an easy tool to keep those unwanted callers out of your mind and lets you continue enjoying your OPPO phone! Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Blocklist a contact on OPPO phone Know how to block a contact on your OPPO phone's Phone dialer app and Google Phone app: OPPO Phone dialer Block calls The Block calls feature helps you to prevent unwanted phone calls from reaching you. For ColorOS 12 to ColorOS 13: Open the [Phone] app > tap a contact, tap the [Setting] button and choose [Block numbers] to add it to the blocklist. For ColorOS 11: Go to [Settings] > [Privacy] > [Block & Filter] > [Block Calls]. Alternatively, go to and tap in the upper right corner > [Block & Filter]. For ColorOS 6.1: Go to [Settings] > [System Apps] > [Call] > [Block & Filter] > [Call Blocking]. Alternatively, go to [Settings] > [Security] > [Block & Filter] > [Call Blocking]. For ColorOS 5.1 to 6.0: Go to [Settings] > [System Apps] > [Call] > [Block] > [Call Blocking]. Alternatively, go to [Settings] > [Security] > [Anti-harassment/Fraud] > [Call Blocking]. For ColorOS 5.0: Go to [Settings] > [Call] > [Block] > [Block Calls]. Alternatively, go to [Settings] > [Security] > [Anti-harassment/Fraud] > [Block Calls]. For ColorOS 3.2: Go to [Settings] > [Call] > [Block] > [Block Calls]. Alternatively, go to [Settings] > [Security] > [Anti-harassment/Fraud] > [Block Calls]. For ColorOS 3.1: Go to [Settings] > [Call] > [Block] > [Block Calls]. Alternatively, go to [Settings] > [Security] > [Block] > [Block Calls]. For ColorOS 3.0: Go to [Settings] > [Call] > [Block]. Rules available for blocking incoming calls: Block All Calls: You won't receive calls anymore unless there are calls from VIP contacts or white-listed numbers. Block All Calls from Unknown Numbers: The unknown number refers to an unsaved real phone number. Please be aware that when you turn this function on, you might miss some important phone calls from new numbers. Block Unknown Numbers by Region: You can block numbers from specific locations. Block One-Ring Calls: This ONLY applies to unknown numbers. Block Calls from Hidden Numbers: You can block calls made from private numbers. Note: The above rules may vary depending on the ColorOS version. Some rules may not be available on certain devices. Block messages The Block messages feature will let you control the text and MMS messages you will receive. For ColorOS 12 and above: Open the [Messages] app and tap on the [Three-dotted] icon > [Block & filter] > [Three-dotted] icon again > [Block & filter] > [Block messages] > choose which messages to block. You can also set [Custom blocked words] > tap on [+] icon to add > type in the word you want to block > tap [Ok]. For ColorOS 7.0 to 11.3: Go to [Settings] > [Privacy] > [Block & Filter] > [Block Messages], or go to the [Messages] app > tap the 2-dots icon in the upper right corner > [Block & Filter] > [Blocked Messages] > tap the 2-dots icon in the upper right corner > [Set Rules] > [Block Messages]. For ColorOS 6.1: Go to [Settings] > [System Apps] > [Messages] > [Block & Filter] > [Block Messages], or go to [Settings] > [Security] > [Block & Filter] > [Block Messages]. For ColorOS 5.1: Go to ColorOS 6.0. Go to [Settings] > [System Apps] > [Call] > [Block] > [Block Messages], or go to [Settings] > [Security] > [Anti-harassment/Fraud] > [Block Messages]. For ColorOS 5.0: Go to [Settings] > [Messages] > [Block] > [Block Messages], or go to [Settings] > [Security] > [Anti-harassment/Fraud] > [Block Messages]. For ColorOS 3.2: Go to [Settings] > [Messages] > [Block] > [Block Messages], or go to [Settings] > [Security] > [Anti-harassment/Fraud] > [Block Messages]. For ColorOS 3.1: Go to [Settings] > [Messages] > [Block] > [Block Messages], or go to [Settings] > [Security] > [Block] > [Block Messages]. For ColorOS 3.0: Go to [Settings] > [Messages] > [Block]. Set rules to block messages Keywords for Spam: Messages from unknown numbers containing particular keywords that you have set will be recognized as spam. Block Messages from Unknown Numbers: All messages from unknown numbers that are not in your contact list will be blocked. Note: When Block Messages from Unknown Messages are turned on, you might miss important verification text messages, as well as messages from people who you know, but are not on your contact list. Manage to block messages per SIM Note: This option is only available on phones using dual SIM cards. For dual SIM phones, while on the message blocking screen, you can tap SIM 1 or SIM 2 and customize the message blocking rules. Google Phone dialer Block calls and messages On your OPPO phone, go to the [Phone] app and tap the [three-dotted line] at the top right, then tap [Settings] > [Blocked numbers] and toggle [Unknown] to block calls from unidentified callers. Alternatively, you can add a phone number to block calls from it by going to the [Phone] app and tapping the [Three-dotted line] at the top right, then tap [Settings] > [Blocked numbers] > [Add a Phone Number] and enter the phone number you want to block, then tap [Block]. You can also read Block or unblock a phone number by Google. Related articles: How to Block Private Numbers? How to Block All Incoming Calls? How to Block Phone Numbers in Your OPPO Phone? * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article
Applicable products:SmartphonesSystem version:No system version involved
Are you having trouble opening PDF files on your OPPO phone? Or are you looking to switch to a different PDF viewer for your Android device? If that sounds like you, then you have come to the right place! This article will assist you on how to change the default PDF viewer on your OPPO phone. Change your default PDF viewer For ColorOS 7 and above: Go to your OPPO phone's [File Manager] > [Documents] > Select the PDF file that you want to view > Choose an application you want to use as a default PDF viewer > Enable [Don't ask again]. Note: If you want to reset your default PDF viewer, go to your OPPO smartphone's [Settings] > [App management] > [App list] > Look for the application you chose as a default PDF file viewer > [Open by default] > [Clear defaults]. For ColorOS 6.0 to 6.1: Go to your OPPO phone's [Settings] >[App Management] > [Default App] > Tap on the [PDF File] > Choose your preferred application > Tap [Change PDF file] to confirm. For ColorOS 5.2: Go to your OPPO phone's [Settings] > [App Management] > [Default App] > Tap on the [PDF File] > Choose your preferred application. ForColorOS 3.0: Go to [Settings] > [App Management] > [Default App] > [PDF file] and tap the preferred PDF file viewer to set as default. Tap [Change PDF file] to confirm. In some devices: You may need to go to [Settings] > [Additional Settings] > [App Management] > [Default App] > [PDF file]. Other articles you may be interested in: Cast OPPO Phone Screen to Android Auto/ Smart Link Car Display How to Back Up Files on OPPO Phone using Google Backup? * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
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