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How to Get OPPO Network Unlock Code

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11.X，ColorOS 11.3，ColorOS 11.2，ColorOS 11.1，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

If you purchased a network-locked OPPO phone from your local network carrier, you may need the SIM card from where you bought it to unlock your OPPO phone. If not, follow the instructions below to discover how to unlock your OPPO phone. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Please note that the terms Network Lock and Region Lock are the same and can be used interchangeably. Network Lock for OPPO Phone Below are some scenarios you might want to learn about if your OPPO phone is prompting a network lock. You can also follow the path to troubleshoot it. What is Carrier Lock Carrier lock means your SIM card is locked with the local Mobile Operators (MO). Scenario: If you are in a Postpaid Plan with Mobile Operators (MOs), your phone is locked with them, and you are unable to use a SIM Card from other MOs, it depends on whether the device can still be used after the Postpaid contract is over. Kindly contact your Mobile Operators (MO) for more details. What is a Network Lock Network lock or Regional lock means your phone is locked in the region where you bought it. Scenario: You bought a phone from another country through an official channel and unboxed it when you went to that country. You now want to use it and get a prompt saying, “Network lock.” No need to worry. It is a security mechanism wherein you should insert a local SIM card from the country of purchase to activate the device before bringing/sending it to a different country. What is Other Lock Another lock means you are unable to use a device that is bought from another region, as it needs to comply with and be approved by the rules governing that region. Scenario: You bought a device from another region, and you are unable to use it when you arrive in another region. You have to check the local rules and guidelines of this region, as this will be followed first and foremost. And the Service Center is unable to help unlock the network, as one region’s rule shall always prevail. If you purchased the phone and are unaware of the Network lock: 1. You may visit the nearest OPPO Service Center in your area and have it unlocked. Do bring along with you the following: The phone that shows the error message Proof of purchase Warranty card Note: You need to bring and show a copy of the proof of purchase to the OPPO Service Center since it is needed to validate the phone. 2. An active SIM card from the country where you purchased the OPPO device can unlock the network. Make sure to have the SIM inserted for more than an hour to activate your phone. 3. You will only experience a Network lock once. Note: The 16-digit network unlock code should be provided by your service provider. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. In case there’s no OPPO Service Center in the country where you are located, kindly contact our Customer Support to help you unlock the device. Related articles: What to Do if My OPPO Phone or SIM Card is PUK Locked How to Network Unlock Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article. Moreover, all pictures shown are for illustration purposes ONLY. The actual product may vary due to product enhancement.

Unable to Reset the Lock Screen Password in ColorOS 7

Applicable products： Smartphones System version： ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7

Once you forget the lock screen password on your ColorOS 7.0 to 7.2 device, you may not be able to reset it in the "Forgot password" option due to Android's safety mechanism. For more information about it, read on! Note: Available only for ColorOS 7.0 to 7.2 devices. How to Reset Lockscreen Password on ColorOS 7 to 7.2 If your OPPO device is running on ColorOS 7.0 to 7.2, it does NOT support resetting lock screen passwords due to Android's safety mechanism. Go to your nearest OPPO Customer Service Center and prepare your warranty card. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Phone data will not be retained. Related articles: How to Recover Lock Screen Password on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

What to Do If Your OPPO Phone Is Lost or Stolen

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 11.1 and above，ColorOS 5.0-7.2，ColorOS 11 and above，ColorOS 12 and above，ColorOS 6.X，ColorOS 6.1.2，ColorOS 6.1，ColorOS 6.0.1，ColorOS 6.0，ColorOS 5.X，ColorOS 5.2.1，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Google's Find My Device feature helps you to track, lock, and and ring your phone's information and delete its contents from the device. You can set up Find Hub so you’re prepared if you lose your phone, or you can locate your device remotely if it's lost. Click on the tabs below to find out how to activate and track your phone in your specific situation. Device LostDevice not Lost Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others. Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Enable Find My Device Step 1: Check that you’re signed in to a Google Account On your device, open [Settings] ＞ [Google]. Your account name and email address should be here. Verify your email address. Step 2: Check that Location is on Important: When you turn on Location with certain settings, you may also make your device’s location available to other apps and services. On your device, open [Settings]＞Tap [Location] ＞[Use location] to turn on Location Step 3: Check that Find Hub is on On your device, open [Settings]＞[Google]＞[All services]＞[Find Hub] Check that “Allow device to be located” is turned on. When Find Hub is on, you can ring, locate, secure, and erase your lost device. For More details you can check Be ready to find a lost Android device How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others.

How to Enable Developer Options

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7，ColorOS 6.0

Unlock the potential of your OPPO phone by accessing hidden settings through Developer Options. Whether you're a tech enthusiast or an aspiring app developer, enabling Developer Options can enhance your Android experience. In this guide, we'll walk you through the simple steps to enable Developer Mode on your OPPO phone, granting you access to advanced features and customization options. From enabling USB debugging to keeping your screen on while charging, Developer Options puts the power in your hands. Follow our easy instructions to unleash the full potential of your OPPO device. Follow the article below to learn more. Note: Check your ColorOS version in [Settings] > [About Phone] / [About Device]. What are Developer Options Developer Options are a set of advanced, hidden settings in Android phones. These settings are mainly used for debugging and application development purposes. Hence, Developer Options are hidden to prevent beginner users from accidentally enabling some options that might cause unexpected results. How to Enable Developer Options To enter Developer Mode, follow the steps below: For ColorOS 14.1 to ColorOS 15 Go to [Settings] > Click on [About phone] / [About device] > Click on [Version] > and tap [Version number] 7 times until the system shows the developer mode is enabled. Then Go back to [Settings] > [System & Update] > [Developer Options] to turn on developer options. Note: After the procedure, you must enter your Lock Screen password/ passcode before entering Developer Mode. For ColorOS 7 to ColorOS 14 Go to [Settings] > Click on [About phone] / [About device] > Click on [Version] > and tap [Version number] 7 times until the system shows the developer mode is enabled. Then Go to [Settings] > [System settings] / [Additional settings] > [Developer options] > enable [Developer options] > enable your desired developer options. For ColorOS 3.0 to 6.1: Go to [Settings] > Click on [About phone] / [About device], and tap [Version] 7 times. Here are some of the options you can see if you enter the Developer Options: USB debugging: You can use the USB debugging on your OPPO phone to help you connect your device to the USB easily. You can utilize this option for transferring or receiving files from a computer. However, this needs to be turned off after use for security reasons. Select mock location app: If you want to download an application unavailable in your country, you can use the mock location app. What it does is you can set a random GPS location for your OPPO phone besides your location. Desktop backup password: There are different ways to back up your OPPO device, and one is to back it up using your computer. If you choose to back up your files through your computer, you can set up a password to protect the data you will back up. Keep the screen on while charging: Through this option in the Developer Option; you can use your OPPO phone's application even while charging. It keeps the screen on and does not turn off while charging. Note: These are just some options you can access once you enable Developer Options. The Developer Option Turns Off Automatically OPPO's Developer Option will automatically turn off if you run the Phone Manager application to optimize your device. Your phone considers an enabled Developer Option to be a risk to your device. You can check whether the self-check-in of the Phone Manager is enabled. Other related articles: How to Hide Developer Options How to Connect OPPO Phone to PC to Transfer Files * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Lock Screen Magazine doesn't work/Lock Screen Magazine doesn't change

Applicable products： Smartphones System version： No system version involved

Situation After setting Lock Screen Magazine, wallpaper on lock screen will not be switch automatically. Troubleshooting 1. Please set the default theme in Theme Store. 2. Setting wallpapers and using Third-Party theme app may affect the effect of Lock Screen Magazine. 3. Others:“Subscriptions” is available from V8.5.0 Lock Screen Magazine, “Carousel wallpapers”is available from V8.6.0 Lock Screen Magazine. PS: Please access Lock Screen Magazine via path [Settings--Home Screen & Lock screen].

What to Do if My Battery Percentage Is Stuck While Charging

Applicable products： Smartphones System version： ColorOS 15.X，ColorOS 15 and above，ColorOS 15，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

You have been charging your OPPO phone for some time but noticed that it is stuck or frozen on the same percentage. There are troubleshooting you can do, like cleaning the charging port, using different charging cables, component check/ diagnosis, and more. Check here to know about other fixes you can do! Read on. Note: Check your ColorOS version in [Settings] > [About Phone] / [About Device]. How to Troubleshoot Phone Battery Percentage Stuck While Charging If your OPPO phone's battery percentage is stuck while charging, it could be due to a hardware component failure. Try the following options first below to help fix the issue. Clean the charging port of the phone Remove any dirt or debris stuck in the port. See How to Keep Your OPPO Phone Clean and Sanitized. Use the original charging accessories Some third-party accessories might not be compatible with your OPPO phone and may cause problems. Try a different charging cable and adapter Try to use a different charging cable and adapter and see if the battery percentage is increasing. Perform Component Check For ColorOS 12 to ColorOS 13 and above: Go to [Tools] folder > [Phone Manager] > [Tools] > [Diagnostics]. Tap [Diagnostics] and select [Battery & Charging] and disable other components, and then tap [Run diagnostics] and plug in your charger if required to see if it's a battery or charging failure. For ColorOS 11: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & Charger] and disable other components, then tap [Run Diagnostics] and plug in your charger if required to see if it's a battery or charging failure. For ColorOS 5.0 to 7.2: Go to [Tools] folder > [Phone Manager] > [Quick Check] / [Component Check] / [Diagnostics] > [Run Test] / [Start Check] / [Continue]. Select [Battery & Charger] and disable other components, then tap [Check] / [Run Diagnostics] / [Start Detection] and plug in your charger if required to see if it's a bater or charging failure. Note: This step is only applicable for ColorOS 3.2 and above devices. Charge the phone from a different wall charging port Check the connection of your charging cable, USB wall adapter, and wall socket if it is firm. If you're charging your OPPO phone with your computer, use the original charging cable. Restart the phone Press and hold the Power and Volume Up buttons for at least 8 seconds or until you see the OPPO logo. Update your phone's software Go to [Settings] > [Software Updates] / [System Updates] / [About Device] to check for and update your phone's software to the latest version. Go to this link to know more about updating your OPPO smartphone to the latest software. Factory reset system settings Resetting your OPPO phone to system settings will not delete any of your files. See How to Factory Reset an OPPO Phone. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: Why Is OPPO Phone Heating Up While in Use or Charging How to Fix "Battery Error. Please Contact Customer Support" * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Set Pattern and Lock Screen Password on Your OPPO Phone

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 15.X，ColorOS 15 and above，ColorOS 15，ColorOS 13.X，ColorOS 13.1 and above，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

ColorOS 12 to 15ColorOS 7.0 to 11.3ColorOS 5.0 to 6.1ColorOS 3.0 to 3.2 Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 12 to ColorOS 15 and above. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. How to Set Pattern and Lock Screen Password For ColorOS 15 and above: Go to [Settings] > [Security and privacy] > [Device unlock] > [Screen lock] to set up your Lock screen password. For ColorOS 14： Go to [Settings] > [Security & privacy] > [Set screen lock]. Choose the password type (Numeric, Pattern, or Alphanumeric). Then, you may set the password and re-enter to confirm. For ColorOS 12 and ColorOS 13： Go to [Settings] > [Password and Security]. Choose the password type (Numeric, Pattern, or Alphanumeric). Then, you may set the password and re-enter to confirm. Change the passcode Go to [Settings]> [Security & privacy] / [Password and Security] > [Lock Screen Password] and enter your password. Under MODIFY PASSWORD, choose the password type and see a new password. Repeat the new password to confirm. Turn off the passcode Go to [Settings] >[Security & privacy] [Password & Security] > [Lock Screen Password] and enter your password then tap [Turn off password]. Repeat the password to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 7.0 to 11.3. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Set Lock Screen Password]. Note: Before proceeding to set a lock screen password, please take the time to read the prompt that says, "If you forget your lock screen password, you will be unable to unlock your phone or recover your phone data." If forgotten, contact OPPO Support Team, or take your phone, proof of purchase, and warranty card to a nearby OPPO Customer Service Center for further assistance. By default, you'll be prompted to enter a 6-digit digit password. If you want to use other password types, choose to either use Face or Fingerprint. To choose other types of encryption, tap [Other Encryptions] / [Use a different password type]. You can choose from four types of passwords: Tap Pattern Code and draw a pattern with at least four dots connected. Tap the 4-Digit Password and set a numbers-only passcode that contains four characters. Tap 4-16 Digit Password and set a numbers-only passcode that contains four to sixteen characters. Tap Password with 4-16 Alphanumeric Characters and set a passcode that contains four to sixteen numbers and/or letters as your preference. Change the passcode Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Lock Screen Password]. Draw or enter your current pattern or password to confirm then tap [Modify Password]. Enter the old password, and then enter a new one or use a different password type or encryption. Turn off the passcode Go to [Settings] > [Fingerprint, Face & Password] / [Password & Biometrics] > [Lock Screen Password]. Draw or enter your current pattern or password to confirm then tap [Turn Off Password]. It will ask you to enter your current pattern or password to confirm again. Draw or enter your current pattern or password to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 5.0 to 6.1. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password Go to [Settings] > [Fingerprint, Face & Passcode], enter [Lockscreen Passcode] / [Lock Screen Password], tap [Turn on Passcode]. You'll be prompted to enter a 6-digit numeric code. If you want to use other passcode types, just choose to either use Face or Fingerprint. To choose other types of encryption, tap [Other Encryptions]. You can choose from four types of passcodes: Tap Pattern Code and draw a pattern with at least four dots connected. Tap the 4-Digit Numeric Code and set a numbers-only passcode that contains four characters. Tap 4-16 Digit Numeric Code and set a numbers-only passcode that contains four to sixteen characters. Tap 4-16 Digit Alphanumeric Code and set a passcode that contains four to sixteen numbers and/or letters as your preference. Change the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > [Lockscreen Passcode], tap [Modify Password]. Draw or enter your current pattern or passcode to confirm. Turn off the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > [Lockscreen Passcode], tap [Turn off Password] > [Turn Off]. Draw or enter your current pattern or passcode to confirm. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. Secure your data and personal information saved on your OPPO device by adding a lock screen password. A password for your lock screen is essential to phone privacy and security measures. You can use your fingerprint, face, or 6-digit password, or choose other types of encryption like Pattern Code, 4-digit password, 4-16 Digit Password, and Password with 4-16 Alphanumeric Characters. Read on to follow the easy steps in setting up and using the passcode on your device. Applicable to: ColorOS 3.0 to 3.2. Check your phone's ColorOS version in [Settings] > [About Phone]. How to Set Pattern and Lock Screen Password For ColorOS 3.2: Go to [Settings] > [Fingerprint, Face & Passcode], enter [Lockscreen Passcode], tap [Turn on Passcode]. You'll be prompted to enter a 4-digit numeric code. If you want to use other passcode types, tap [Other Encryptions]. To choose other types of encryption, tap [Other Encryptions]. You can choose from two other types of passcodes: Tap Pattern Code and draw a pattern with at least four dots connected. Tap 4-16 Custom Alphanumeric Code and set a passcode that contains four to sixteen numbers and/or letters as your preference. For ColorOS 3.0 to 3.1: Go to [Settings] > [Fingerprint & Passcode] > [Turn on Passcode]. A pattern passcode is recommended. Draw a pattern with at least 4 dots connected, and release your finger when it's done. Draw your passcode again when asked to confirm it and activate it. To use other passcode types, tap [Other Encryptions] to switch to a custom alphanumeric code or a 4-digit numeric code. Change the passcode Go to [Settings] > [Fingerprint, Face & Passcode] > tap [Modify Passcode]. Draw or enter your current pattern or passcode to confirm. Turn off the passcode For ColorOS 3.2: Go to [Settings] > [Fingerprint, Face & Passcode], tap [Turn off Passcode]. Draw or enter your current pattern or passcode to confirm. For ColorOS 3.0 and 3.1: On the phone with a passcode, go to [Settings] > [Fingerprint & Passcode]. After you enter or draw your passcode or pattern, you'll find two options: Turn off Passcode: Tap this option, then enter or draw your passcode or pattern to turn off your passcode. Modify Passcode: Enter or draw the old passcode or pattern, then enter or draw a new one, or tap [Other Encryptions] to switch to other passcode types. Additional information: When you set up the phone for the first time, you can create and use the passcode. If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Emergency calls can still be made before you can use your phone. Note: Some devices may not have a fingerprint option. Please refer to the actual product. Related articles: How to Disable Lockscreen Password on OPPO Phone How to Reset My Lock Screen Password Using Fingerprint * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

How to Set Up Security Questions for Private Safe

Applicable products： Smartphones System version： All system versions

Private Safe is a feature on OPPO devices designed to protect important files, images, and other documents. If you've forgotten the password you created for Private Safe, a security question you set up can assist you in recovering it. Read on to learn how. Set Up Security Questions for Private Safe 1. Go to [Settings] > [Fingerprint, Face & Password] / [Password & security] > [Privacy Password] or [Set Privacy Password]. 2. Enter the privacy password or set the password if you have not set any. 3. Tap [Security Question] and enter the privacy password. 4. Tap the current question displayed to select a security question. You can also customize the question. 5. Enter the security question's answer and tap [Done] in the upper-right corner. Note: We understand how important the data you have saved on the Private Safe/ File Safe is, and not being able to access it can be frustrating, however for privacy concerns, OPPO does not store personal/ private data, like passwords. Related articles: How to Delete Privacy Password on OPPO Phone Where is the Privacy Password Stored on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

How to Remotely Find OPPO Phone and Lock or Erase Data

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.2，ColorOS 3.1

If your OPPO phone has been stolen or has gone missing, it's important to take action to locate it, protect your privacy, and prevent any potential loss. By following the instructions below, you can remotely track, lock or erase all the data from your OPPO device. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Find, lock and erase data on your OPPO phone If your phone is with a network provider, we suggest contacting them to have it locked from the network. This way, it will prevent the phone from making calls. Note: Once you signed in to your Google account on your device, the Find My Device is automatically turned on. For more information, check this link for Google Account Help. For ColorOS 6.0 to ColorOS 13 and above: 1. Go to android.com/find and sign in to your Google Account. Make sure to sign in to the Google account linked to your phone. 2. On the map, see where the device is. Please note that the location is only approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. 3. Choose what you want to do from the options below: PLAY SOUND – Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. SECURE DEVICE – Locks your device with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. ERASE DEVICE – Permanently deletes all data on your device (but might not delete data on SD cards). After erasing, Find My Device won't work on the device. For ColorOS 5.1 and 5.2: 1. Go to android.com/find and sign in to your Google Account. Make sure to sign in to the Google account linked to your phone. 2. On the map, see where the device is. Please note that the location is approximate and might not be accurate. If your device can't be found, you'll see its last known location, if available. 3. Choose what you want to do from the options below: PLAY SOUND – Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. SET UP SECURE & ERASE – Locks your device with your PIN, pattern, or password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Permanently deletes all data on your device (but might not delete data on SD cards). After you erase it, Find My Device won't work on the device. Note: If you find your device after erasing the contents, you'll likely need your Google Account password to use it again. Related articles: How to Activate Find My Device on OPPO Phone How to Enable Location Service on OPPO Phone * Pictures, settings, and paths might differ from those of your phone but these won't affect the description in this article.

OPPO NSW & VIC Service Centre Walk-in Service Reopen for Reservations Only

Applicable products： Smartphones System version： No system version involved

If you require maintenance for your OPPO device to ensure it operates at its best, we're pleased to announce that our OPPO Service Centres in Sydney and Melbourne are now available. Learn more below. OPPO Service Centres Our OPPO customers can book a walk-in repair service on our website and visit our centre for repairs, phone enquiries, and other services. For any phone issues, you can book either the walk-in or send-in service via the website or contact us at support.au@oppo.com or the 1300 006 776 Customer Care Hotline. For the health and safety of our customers and staff, we recommend that visitors wear face masks and practice proper hygiene etiquette in our centre. To avoid overcrowding the reception area, our centre can only accommodate three individuals at a time. We want to express our gratitude to our OPPO customers for their continued patience. We genuinely value your understanding and support.

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