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Terms & Conditions Regarding OPPO Premium Service

1. OPPO Premium Service Policy

Terminal device: Terminal device here refers to Find X5 Series

1.1. The OPPO Premium Service is provided by OPPO official service centre or authorised service centre subject to the Terms & Conditions.

1.2. The OPPO Premium Service aims at eliminating your hassle while you using your device. It includes:

i. International Warranty Service

ii. Express Services

* Available services are subject to the place where the service is provided.

1.3. International Warranty Service: It is available as provided in all countries/regions where IWS services are available, and repairs covered by it will be offered free of charge within the warranty period. Please note that Find X5 Lite is not covered by International Warranty Service. See the Statement of Responsibilities Regarding International Warranty Service for more details.

1.4. Express Warranty: It is an available service provided to customers for both walk-in and send-in services. Express delivery is applied to In-Warranty services and some Out-of-Warranty services, subject to acceptances of Out-of-Warranty quotation.

1.5. Free Send-in Repair Service: Please note that here refers to the shipping fees free of charge for send-in repair service (In-Warranty) claimed on the OPPO official website or at the original point of sales. And for devices that are not covered by warranty or warranty period has expired, the costs of spare part replacement are not covered.

1.6. To the extent permitted by local law, OPPO service centre in the place where the service is provided will provide the OPPO Premium Service based on the local availability of the materials to ensure a better user experience.

1.7. You need to grant authorisation to obtain relevant information by signing the delivery receipt and the relevant statement; otherwise, the OPPO customer service centre reserves the right to refuse to provide the service.

1.8. Please purchase the device through the channel officially recognised by OPPO, otherwise, the customer service centre reserves the right to refuse to provide the service for a device that is not purchased through an official channel.

1.9. You understand and agree that as a result of the service provided, your device/repaired material may vary in appearance or function, and the safety standards/mark for your device/repaired material may apply only to the place where the service is provided due to the requirements of local law as it may differ from the requirements of the law in the place where you purchased your device.

Key Takeaway: Customers shall ensure the device data is fully backed up before repair. OPPO official service centre or authorised service centre will not be responsible for the device data loss or damage.

2. The followings are not covered by the OPPO Premium Service

2.1. Device models that are not covered by the OPPO Premium Service according to the local policy (the place where the device is purchased).

2.2. Devices that are not sold through official channels.

2.3. Any devices modified, repaired, tore down, exchanged by unauthorised parties.

2.4. Devices that exceed the validity period of certain service products.

2.5. Devices rent and borrowed to others, or frauds.

2.6. Devices that are damaged deliberately or a fraud.

2.7. Devices that are not able to be verified whether being covered by OPPO Care Product due to incomplete IMEI or a different recorded IMEI.

2.8. Refusal to sign the delivery receipt and the related statement.

2.9. All risks and legal liabilities or losses associated with any transfer due to any differences in the product after you obtain the OPPO Premium Service.

2.10. Any loss of profit, income, or time incurred as a result of any personal business activity due to any differences in the product after you obtain the OPPO Premium Service.

2.11. Any inability to use your device caused by cross-region rather than device fault (such as the inability to access the internet because it does not support the network frequency adopted in that region).

2.12. Beyond the scope of the legal service policy in the place where the service is provided.



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