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How to Take and Edit a Screenshot on OPPO Phone

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.2，ColorOS 7.1，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Taking a screenshot is one way to capture important details that you might need later on. OPPO phones offer a screenshot function that allows users to take scrolling screenshots to grab the entire webpage, as well as editing tools with markers, resizing, and more. Follow the steps below to learn how to capture screenshots and more. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Guide to Using Screenshot on OPPO Devices Capture your OPPO smartphone's screen using the following ways: Screenshot using key combinations Press and hold the Power and Volume Down buttons for about 2 seconds and the screen will briefly flash white, and you'll hear a shutter sound if your phone's sound is on. The screenshot is automatically saved in your Photo album. Screenshot using Smart Sidebar For ColorOS 5.2 to ColorOS 14 and above: Slide the [Smart Sidebar] to appear, and tap [Screenshot] icon on Smart Sidebar to get a screenshot, then the screen will briefly flash white, and you'll hear a shutter sound if your phone's sound is on. Note: Smart Sidebar is only available for ColorOS 5.2 and above devices. For more information on Smart Sidebar, see OPPO Smart Sidebar. Gesture screenshot For ColorOS 15 and above: Go to [Settings] > [Accessibility & convenience] > [Screenshot] and toggle [3-finger swipe down] to enable. For ColorOS 13 to ColorOS 14: Go to [Settings] > [Additional Settings] > [Screenshot] and toggle to enable the [3-finger swipe down] / [3-finger touch and hold] option. For ColorOS 7 to ColorOS 12: Go to [Settings] > [Convenient tools] > [Gesture & motions] > and toggle [Gesture screenshot] / [Swipe down with 3 fingers to take screenshot] to enable the three fingers screenshot. Capture a long screenshot using an OPPO screenshot You can easily take longer and scroll screenshots with simple taps. A long screenshot allows you to take a scrolling screenshot of your conversations on messaging apps or a full webpage. For ColorOS 6.1 and above: Press and hold the Power and Volume Down buttons for about 2 seconds, or swipe down the screen with three fingers to take a screenshot of the current page. Tap the screenshot, and tap [Long Screenshot] / [Scroll], then scroll the page up or down and stop whenever you want to. Tap [Done] / [Complete] to generate a long screenshot. The image is saved in the Photos app. Alternatively, you can tap the Scroll icon below the screenshot preview to take a long screenshot. Note: For ColorOS 3.1 and 3.2, you cannot take a long screenshot when you are on the home page of your OPPO phone. Edit an OPPO screenshot For ColorOS 6.0 to ColorOS 14 and above: After you've taken a screenshot, tap the screenshot, and tap [Edit]. You can use the fancy new markup features to optimize it instantly, such as auto-enhance, crop & rotate, filters, stickers, and more. Choose your options by tapping, then tap [Done] to save your changes. For ColorOS 5.0 and 5.2: After you've taken a screenshot, tap the screenshot, then tap [Edit]. You can use the fancy new markup features to optimize it instantly, such as adding text, light, filters, and more. Tap [Done] to save your changes. Note: Other features in editing your photos may vary per phone model. Use a Marker Pen on the OPPO screenshot For ColorOS 7.0 to ColorOS 13 and above: After you've taken a screenshot, tap the preview for the screenshot, then tap [*Doodle]. You can highlight a word or write a note on the image. Tap [Done] to save your changes. For ColorOS 5.2 to 6.0: After you've taken a screenshot, tap the preview for the screenshot, and then tap [Edit], then tap [*Marker Pen]. Note: The available color for Doodle and Marker Pen is red color only. Alternatively, you can follow the below steps to have other color pens available. For ColorOS 7.0 and above: Take a screenshot to the page you want, then tap the preview of the screenshot > [Edit] > [Markup] and choose the desired brush, pencil, shape, color, and size. For ColorOS 5.2 to 6.0: Take a screenshot to the page you want > [Edit] > [Doodle] > choose the desired brush, color, and size. Take a screenshot on OPPO phone without disturbing your game You can now take a screenshot while gaming without a pause or the screenshot picture popping up since the screenshot will show a notification that it was done.You can tap the notification to view it or do it later. Related articles: How Can I Turn Off Screenshot Sound? Take a Partial Screenshot with 3-Finger Touch and Hold How to Enable and Use Assistive Ball Screenshot on OPPO Phone? * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article

Store Files and Images with OPPO Private Safe

Applicable products： Smartphones System version： All system versions

ColorOS 12 and aboveColorOS 6.0 to 11.3ColorOS 5.1 to 5.2ColorOS 3.0 to 3.2 The Private Safe is a secure way to protect your important files, such as pictures, videos, documents, and other data. To access the Private Safe, you need to enter a passcode to ensure that your files are secure. Before proceeding, please make sure that you have either linked your email to your account or set up a security question as a recovery method. This way, it will allow you to recover your password if you forget it for your Private Safe/File Safe. If you want to learn more about how to store your files and images in the Private Safe/File Safe, please continue reading below. Applicable to: ColorOS 12 to ColorOS 13 and above. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Use OPPO's Private Safe for storing files and images Keep your files and data safe and secured with OPPO's Private Safe/ File Safe. Continue reading the simple guide we created below to know more about this feature, including how to utilize it. Go to [Settings] > [Password & security] > [Privacy password]. Select the password type and enter your desired password, you can choose between [Numeric], [Pattern], and [Alphanumeric]. You will also be asked a security question as an added layer of security for your privacy. Follow the on-screen instructions to finalize the process. Manage files on the Private Safe To access your OPPO phone's Private Safe, go to [Settings] > [Privacy] > [Private safe] > enter your privacy password > tap any of the folders (Images and videos, Audio, Documents, Other files) and tap [+] on the bottom-right to add files. Select the files you want to make private and tap the [✓] or [Set as private]. Note: For greater convenience, the system will ask you to use fingerprint recognition next time you open the Private Safe. You can tap [Use fingerprint] if you agree or you can [Cancel]. Create a shortcut on your home screen for easy access Go to [Settings] > [Privacy] > [Private Safe] > enter your password and at the upper right corner, tap the [three-dotted line] icon > [Settings] and toggle [Home Screen icon] > and tap [ADD] or touch and hold the Private Safe icon to place it manually on the home screen. Remove Private Safe from home screen Tap and hold Private Safe icon and tap [Remove] > [Remove]. Note: We understand how important the data you have saved on the Private Safe/ File Safe is, and not being able to access it can be frustrating, however for privacy concerns, OPPO does not store personal/ private data, like passwords. Related articles: How to Set Up Security Questions for Private Safe How to Delete Privacy Password on OPPO Phone * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. The Private Safe is a secure way to protect your important files, such as pictures, videos, documents, and other data. To access the Private Safe, you need to enter a passcode to ensure that your files are secure. Before proceeding, please make sure that you have either linked your email to your account or set up a security question as a recovery method. This way, it will allow you to recover your password if you forget it for your Private Safe/File Safe. If you want to learn more about how to store your files and images in the Private Safe/File Safe, please continue reading below. Applicable to: ColorOS 6.0 to 11.3. Check your phone's ColorOS version in [Settings] > [About Phone]. Use OPPO's Private Safe for storing files and images Keep your files and data safe and secured with OPPO's Private Safe/ File Safe. Continue reading the simple guide we created below to know more about this feature, including how to utilize it. Go to [Settings] > [Fingerprint, face & passcode] / [Password & biometrics] > [Set privacy password]. Enter your desired password or use different encryption method. You will also be asked a security question as an added layer of security for your privacy. Follow the on-screen instructions to finalize the process. Manage files on the Private Safe For ColorOS 11 to 11.3: Go to [Settings] > [Privacy] > [Private Safe] > enter the privacy password you set. Tap any of the folders (Images and videos, Audio, Documents, Other files) and tap [+] on the bottom-right to add files. Select the files you want to make private and tap the [✓] or [Set as private]. For ColorOS 7.1 to 7.2: Go to [Settings] > [Privacy] > [Private Safe] and enter the password you set. Tap your desired folders (Photos, Audio, Documents, Other) and at the top right, tap [+] and select the files you want to make private and tap [Done]. For ColorOS 6.1: Go to [Settings] > [Security] > [Private Safe] > enter the privacy password you set. Tap any of the folders (Photos, Audio, Documents, Other) and tap the [+] at the top-right to add files. Select the files you want to make private and tap [Done]. Create a shortcut on your home screen for easy access For ColorOS 7 to 11.3: Go to [Settings] > [Privacy] > [Private Safe] > enter your password and at the upper right corner, tap the [two-dotted line] > [Settings] and toggle [Home Screen Shortcut] / [Home screen icon] to enable and touch and hold the Private Safe icon or tap [Add]. For ColorOS 6 to 6.1: Go to [Settings] > [Security] > [Private Safe] > enter your password and at the upper right corner, tap the Settings icon > and toggle on [Home Screen Shortcut] and tap [Add]. Remove Private Safe from home screen Press and hold the Private Safe app and tap [Remove]. Note: We understand how important the data you have saved on the Private Safe/ File Safe is, and not being able to access it can be frustrating, however for privacy concerns, OPPO does not store personal/ private data, like passwords. Related articles: How to Set Up Security Questions for Private Safe How to Delete Privacy Password on OPPO Phone * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. The Private Safe is a secure way to protect your important files, such as pictures, videos, documents, and other data. To access the Private Safe, you need to enter a passcode to ensure that your files are secure. Before proceeding, please make sure that you have either linked your email to your account or set up a security question as a recovery method. This way, it will allow you to recover your password if you forget it for your Private Safe/File Safe. If you want to learn more about how to store your files and images in the Private Safe/File Safe, please continue reading below. Applicable to: ColorOS 5.1 to 5.2. Check your phone's ColorOS version in [Settings] > [About Phone]. Use OPPO's Private Safe for storing files and images You need to set up a Privacy passcode before using Private Safe. Go to [Settings] > [Fingerprint, face & passcode] > [Lockscreen passcode] and enter your desired password or use different encryption method. There are four Encryption Methods available for Private Safe Pattern Code 4-Digit Numeric Passcode 4-16 Digit Numeric Passcode 4-16 Digit Alphanumeric Passcode Create a shortcut of Private Safe on the home screen Go to [Settings] > [Security] > [Private Safe] and enter a passcode for your private safe then enable [Homescreen Shortcut]. If you are using a fingerprint lock, this can also open Private Safe. Move files to Private Safe Go to [Settings] > [Security] > [Private Safe] > enter the privacy password you set, then tap the folders (Photos, Audio, Documents, Other) and tap [Import files/Import photos]. Select the files you want to make private and tap [Done]. You can also go to [Files Manager] on the home screen and choose a file, then tap [More] and tap [Add to Private Safe] to move the file to Private Safe. Move out or delete files from Private Safe Select the file you want to delete, then [Set as Public] or [Delete] to move them out. If the encrypted files cannot be found in Private Safe. Check if the file remains in its original save location, if yes, move it to Private Safe again. If you cannot see the file, restart your OPPO phone, then recheck Private Safe. Go to [Settings] > [Software Updates] and update your phone to the latest software version. Note: We understand how important the data you have saved on the Private Safe/ File Safe is, and not being able to access it can be frustrating, however for privacy concerns, OPPO does not store personal/ private data, like passwords. Related articles: How to Set Up Security Questions for Private Safe How to Delete Privacy Password on OPPO Phone * Pictures, settings, and paths might differ from your phone, but that does not affect the description in this article. The Private Safe is a secure way to protect your important files, such as pictures, videos, documents, and other data. To access the Private Safe, you need to enter a passcode to ensure that your files are secure. Before proceeding, please make sure that you have either linked your email to your account or set up a security question as a recovery method. This way, it will allow you to recover your password if you forget it for your Private Safe/File Safe. If you want to learn more about how to store your files and images in the Private Safe/File Safe, please continue reading below. Applicable to: ColorOS 3.0 to 3.2. Check your phone's ColorOS version in [Settings] > [About Phone]. File Safe You can use [File Safe] to encrypt and hide your important files. [File Safe] needs password authentication, and the encrypted files will be displayed only in File Safe. Use File Safe Tap [Files] on your home screen, then tap [File Safe] and set up your password. Move files to File Safe For ColorOS 3.2: On the phone home screen, tap the [File Manager] app > [File Safe] > enter the file safe password you set. Tap the desired folders (Pictures, Audio, Video, Document, Others) and tap [Add File]. Select the files you want to make private and tap [Move to Safe]. For ColorOS 3.1: On the phone home screen, tap the [Files] app > [File Safe] > enter the file safe password you set. Tap the desired folders (Picture, Audio, Videos, Documents, Others) and tap [Add File]. Select the files you want to make private and tap [To Safe]. For ColorOS 3.0: On the phone home screen, tap the [Files] app > [File Safe] > enter the file safe password you set. Tap [Add File] and tap the desired folders (Android, Backup, DCIM, Download, Movies, Music, Pictures). Select the files you want to make private and tap [Move to Safe]. Move out or delete files from File Safe Go to [File Safe] then select the files you wish to delete, then tap [Delete] or [Move out]. Alternatively, you can slide the file to the left to delete or move out. If the encrypted files cannot be found in File Safe Check if the file remains in its original save location, if yes, move it to File Safe again. If you cannot see the file, restart your OPPO phone, then recheck File Safe. Go to [Settings] > [System updates] and update your phone to the latest software version. Note: We understand how important the data you have saved on the Private Safe/ File Safe is, and not being able to access it can be frustrating, however for privacy concerns, OPPO does not store personal/ private data, like passwords. Related articles: How to Set Up Security Questions for Private Safe How to Delete Privacy Password on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Why Do I Get Battery Error While Charging My OPPO Phone

Applicable products： Smartphones System version： No system version involved

If you're getting the prompt message "Battery Error. Please Contact Customer Support" while charging your OPPO phone, it is most likely due to a hardware problem. We recommend visiting the nearest OPPO Customer Service Center to assist you further or check the troubleshooting we prepared for you below. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Battery Error Code A battery error code prompt in an OPPO phone battery requires further checking with a professional to determine whether it's a hardware issue. Troubleshooting steps when prompted with the Battery error code Here are the steps you can take to help you with the issue. Follow the guide below. Clean the charging port: If you see any dirt or debris on the charging port, use a soft-bristled brush to remove them. Use the original charging cable: Charge your OPPO phone using its original charging cable. If this does not work, try using a different charging cable and adapter. Charge in a wall charger or USB port: Try charging your OPPO phone in another wall charger or a computer USB port. Perform Component Check: Run a quick check on the battery using your OPPO phone. See What is Common Problems Detection on OPPO Phone. Note: This option is only available for ColorOS 3.2 and above devices. The Quick Check and Component Check are alike in some OPPO devices. For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder on your home screen > [Phone Manager] > [Tools] > [Diagnostics]. Select [Battery & charging] and disable other components > [Run diagnostics] and plug in your OPPO phone's charger. For ColorOS 11 to ColorOS 11.3: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > and plug in your OPPO phone's charger. For ColorOS 7.1 and 7.2: Go to the [Tools] folder > [Phone Manager] > [Quick check] > [Start check] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > plug in your OPPO phone's charger. Note: Using a charger or mobile power bank is recommended. Note: Repair charges may apply. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: How to Fix "Battery Error. Please Contact Customer Support" How to Check Spare Parts Prices on the Local OPPO Website How to Detect and Calibrate Charger Type and Charging Status * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

How to Change Language and Region on My OPPO Phone

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Are you traveling or relocating to another country? You can change your OPPO phone's language and region settings to suit your needs. Luckily, it's easy to make these changes by accessing the settings on your OPPO phone. Read on to find out how you can do it. Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. When you turn on and set up your OPPO phone for the first time, you can select the language and region when prompted. How to Set Your Phone's Language and Region Modify the language and region settings on your OPPO phone according to the version of ColorOS you have. For ColorOS 15 and above: If the language on your OPPO phone is incorrect, you can change it by performing the following steps: Go to [Settings]. Tap on [System & updates]. Select [Language & Region]. Then, choose your preferred language on [Add a Language/Edit] and tap [Yes] to finalize your changes. For ColorOS 12 and above: If the language on your OPPO phone is incorrect, you can change it by performing the following steps: Go to [Settings]. Tap on [System Settings/ Additional settings]. Select [Language & Region]. Then, choose your preferred language on [Add a Language/Edit] and tap [Yes] to finalize your changes. For ColorOS 7.0 to ColorOS 11: If the language on your OPPO Phone is incorrect, you can change it by performing the following steps: Go to [Settings]. Tap on [Additional Settings]. Select [Language & Region]. Then, choose your preferred language on [Add a Language]. Then tap and hold the icon with three lines on the right side, and then drag it to the top to change the default language of your smartphone. Then tap [Change to___] to finalize your changes. If the language and region cannot be changed, or your phone doesn't display as you selected. Follow these steps: 1. Restart your OPPO phone. Press and hold the Power button and the Volume Up button for at least 8 seconds or until you see the OPPO logo. 2. Check and update your phone system to the latest ColorOS version. Go to [Settings] > [Software update] / [System updates] / [About Device]. 3. Back up your data first, then reset your OPPO phone to factory settings. Related article: How to Add New Language on Keyboard in OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

OPPO Software Update: Fail to Receive, Download or Install OTA (Over-the-Air)

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.X，ColorOS 13.1 and above，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.2，ColorOS 3.1

There are several factors why your OPPO phone is failing to receive, download, or install OTA (Over-the-Air) updates. One could be a low battery or insufficient storage space on your device. We have listed other potential reasons for this issue and provided troubleshooting steps below. Note: This applies to both Android and software updates. Software Update Failure through OTA (Over-the-Air) Update Below are the possible reasons why your OTA (Over-the-Air) update fails: The phone shuts down in between updates due to a low battery. The OTA update is not yet released in some regions or device models. OTA updates won't be received if you are using a VPN of the region that did not receive the OTA. Your device is incompatible with the OTA update. Insufficient storage space on your device. See How to Check OPPO Phone Storage. Network connection issue. Make sure you are connected to a stable internet connection when updating your OPPO device. Poor signal strength. If you're using your mobile data to update your OPPO device, make sure you are in an area within your network's coverage. Fix Software Update Failure through OTA (Over-the-Air) 1. Make sure your phone's battery is full. Or you can plug in the charger before installing updates. See OPPO Battery Life: Tips on How to Make It Last All Day. 2. Check if the OTA update is officially released. The OTA update varies per country/region and model device. You may need to ask your local OPPO Customer Service Center for further assistance. 3. Do not use VPN or change VPN to other regions, where the OTA is released. 4. Check your phone model. Go to [Settings] > [About phone] / [About device] > [Model] and see if your phone model is compatible with the update. 5. Clean up the caches and junk files on your phone. For ColorOS 15 and above: Tap on [Phone Manager] > [Clean Up Storage] > [Clean]. For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder and tap [Phone Manager] > [Clean Up Storage] > [Clean]. For ColorOS 7.0 to ColorOS 11: Go to the [Tools] folder on your homescreen and tap [Phone Manager] > [Clean Up Storage] > [Clean]. 6. Close all background running applications. Tap theMulti-task or Recent Task key at the bottom left of your OPPO device and swipe up the apps or tap [Close all]. 7. Check your Internet connection status. Use a strong and stable Wi-Fi connection or mobile data to perform updates. 8. Move to a place with a better signal. Make sure you are in an area within the operator's network coverage. Or install the update when you have good signal strength. If you travel abroad, make sure you have shopped roaming plans and enable mobile data and roaming on your Android phone. 9. Restart your phone. Suppose the phone screen is frozen while installing; force restart by pressing and holding both the Power and Volume Up buttons simultaneously for at least eight seconds until you see the OPPO logo. When the phone has rebooted, try to install the update again. Note: A force restart won't erase the content on your phone except those that are broken or invalid. 10. Reset the phone system settings. Resetting your OPPO phone to system settings will not delete your data. See How to Factory Reset an OPPO Phone. Note: This option is only available for ColorOS 3.2 and above devices. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: How to Update Software Using OTA (Over-the-Air) How to Update OPPO Phone to the Latest Android Software * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

How to Get OPPO Network Unlock Code

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11.X，ColorOS 11.3，ColorOS 11.2，ColorOS 11.1，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

If you purchased a network-locked OPPO phone from your local network carrier, you may need the SIM card from where you bought it to unlock your OPPO phone. If not, follow the instructions below to discover how to unlock your OPPO phone. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Please note that the terms Network Lock and Region Lock are the same and can be used interchangeably. Network Lock for OPPO Phone Below are some scenarios you might want to learn about if your OPPO phone is prompting a network lock. You can also follow the path to troubleshoot it. What is Carrier Lock Carrier lock means your SIM card is locked with the local Mobile Operators (MO). Scenario: If you are in a Postpaid Plan with Mobile Operators (MOs), your phone is locked with them, and you are unable to use a SIM Card from other MOs, it depends on whether the device can still be used after the Postpaid contract is over. Kindly contact your Mobile Operators (MO) for more details. What is a Network Lock Network lock or Regional lock means your phone is locked in the region where you bought it. Scenario: You bought a phone from another country through an official channel and unboxed it when you went to that country. You now want to use it and get a prompt saying, “Network lock.” No need to worry. It is a security mechanism wherein you should insert a local SIM card from the country of purchase to activate the device before bringing/sending it to a different country. What is Other Lock Another lock means you are unable to use a device that is bought from another region, as it needs to comply with and be approved by the rules governing that region. Scenario: You bought a device from another region, and you are unable to use it when you arrive in another region. You have to check the local rules and guidelines of this region, as this will be followed first and foremost. And the Service Center is unable to help unlock the network, as one region’s rule shall always prevail. If you purchased the phone and are unaware of the Network lock: 1. You may visit the nearest OPPO Service Center in your area and have it unlocked. Do bring along with you the following: The phone that shows the error message Proof of purchase Warranty card Note: You need to bring and show a copy of the proof of purchase to the OPPO Service Center since it is needed to validate the phone. 2. An active SIM card from the country where you purchased the OPPO device can unlock the network. Make sure to have the SIM inserted for more than an hour to activate your phone. 3. You will only experience a Network lock once. Note: The 16-digit network unlock code should be provided by your service provider. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. In case there’s no OPPO Service Center in the country where you are located, kindly contact our Customer Support to help you unlock the device. Related articles: What to Do if My OPPO Phone or SIM Card is PUK Locked How to Network Unlock Your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article. Moreover, all pictures shown are for illustration purposes ONLY. The actual product may vary due to product enhancement.

Unable to Reset the Lock Screen Password in ColorOS 7

Applicable products： Smartphones System version： ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7

Once you forget the lock screen password on your ColorOS 7.0 to 7.2 device, you may not be able to reset it in the "Forgot password" option due to Android's safety mechanism. For more information about it, read on! Note: Available only for ColorOS 7.0 to 7.2 devices. How to Reset Lockscreen Password on ColorOS 7 to 7.2 If your OPPO device is running on ColorOS 7.0 to 7.2, it does NOT support resetting lock screen passwords due to Android's safety mechanism. Go to your nearest OPPO Customer Service Center and prepare your warranty card. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Phone data will not be retained. Related articles: How to Recover Lock Screen Password on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

What to Do If Your OPPO Phone Is Lost or Stolen

Applicable products： Smartphones System version： ColorOS 14 and above，ColorOS 11.1 and above，ColorOS 5.0-7.2，ColorOS 11 and above，ColorOS 12 and above，ColorOS 6.X，ColorOS 6.1.2，ColorOS 6.1，ColorOS 6.0.1，ColorOS 6.0，ColorOS 5.X，ColorOS 5.2.1，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Google's Find My Device feature helps you to track, lock, and and ring your phone's information and delete its contents from the device. You can set up Find Hub so you’re prepared if you lose your phone, or you can locate your device remotely if it's lost. Click on the tabs below to find out how to activate and track your phone in your specific situation. Device LostDevice not Lost Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others. Reminders: To use Find My Device, your lost phone should have met the following requirements: The lost phone must still be switched on. The Google account that you will use, should be the same account logged on the phone. It should be connected to Mobile Data or Wi-Fi. The contact number should be linked to the Google Account, to call/ring it. Location/GPS is enabled. Find My Device is enabled. How to Enable Find My Device Step 1: Check that you’re signed in to a Google Account On your device, open [Settings] ＞ [Google]. Your account name and email address should be here. Verify your email address. Step 2: Check that Location is on Important: When you turn on Location with certain settings, you may also make your device’s location available to other apps and services. On your device, open [Settings]＞Tap [Location] ＞[Use location] to turn on Location Step 3: Check that Find Hub is on On your device, open [Settings]＞[Google]＞[All services]＞[Find Hub] Check that “Allow device to be located” is turned on. When Find Hub is on, you can ring, locate, secure, and erase your lost device. For More details you can check Be ready to find a lost Android device How to Locate Your Device On another Android phone or tablet, login to https://android.com/find, or download the 'Google Find Hub' app in Google Play Store. Sign in. If your own device is lost: Tap Continue as [your name]. From the listed devices, select the device you want to locate. Note: Need to log in to the Google account associated with the phone. If you cannot log in your Google Account on other devices (forget the password or account, etc.), please try the support from Google: Can't sign in to your Google Account How to Control Your Device Remotely Select what you want to do: Ring/Play sound: Rings your device at full volume for 5 minutes, even if it's set to silent or vibrate. To play a sound, wireless headphones need to be turned on and earbuds need to be outside the case. Locking the device: Locks your device with your password. If you don't have a lock, you can set one. To help someone return your device to you, you can add a message or phone number to the lock screen. Reset your device to factory settings: If you believe your phone has been stolen, use this feature to erase the entire data saved on the phone so that no one can access it. Warm tips: 1. If you can make sure that the phone cannot be retrieved, it is recommended that you contact the carrier to know about how to deal with the SIM card, so as to avoid the SIM card being used by others. 2. Change the password of personal account which is logged in on the phone you lost. Especially the application that will automatically logged-in, financial product, etc., so as to avoid the account password in the phone from being stolen or consumed by others.

How to Enable Developer Options

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7，ColorOS 6.0

Unlock the potential of your OPPO phone by accessing hidden settings through Developer Options. Whether you're a tech enthusiast or an aspiring app developer, enabling Developer Options can enhance your Android experience. In this guide, we'll walk you through the simple steps to enable Developer Mode on your OPPO phone, granting you access to advanced features and customization options. From enabling USB debugging to keeping your screen on while charging, Developer Options puts the power in your hands. Follow our easy instructions to unleash the full potential of your OPPO device. Follow the article below to learn more. Note: Check your ColorOS version in [Settings] > [About Phone] / [About Device]. What are Developer Options Developer Options are a set of advanced, hidden settings in Android phones. These settings are mainly used for debugging and application development purposes. Hence, Developer Options are hidden to prevent beginner users from accidentally enabling some options that might cause unexpected results. How to Enable Developer Options To enter Developer Mode, follow the steps below: For ColorOS 14.1 to ColorOS 15 Go to [Settings] > Click on [About phone] / [About device] > Click on [Version] > and tap [Version number] 7 times until the system shows the developer mode is enabled. Then Go back to [Settings] > [System & Update] > [Developer Options] to turn on developer options. Note: After the procedure, you must enter your Lock Screen password/ passcode before entering Developer Mode. For ColorOS 7 to ColorOS 14 Go to [Settings] > Click on [About phone] / [About device] > Click on [Version] > and tap [Version number] 7 times until the system shows the developer mode is enabled. Then Go to [Settings] > [System settings] / [Additional settings] > [Developer options] > enable [Developer options] > enable your desired developer options. For ColorOS 3.0 to 6.1: Go to [Settings] > Click on [About phone] / [About device], and tap [Version] 7 times. Here are some of the options you can see if you enter the Developer Options: USB debugging: You can use the USB debugging on your OPPO phone to help you connect your device to the USB easily. You can utilize this option for transferring or receiving files from a computer. However, this needs to be turned off after use for security reasons. Select mock location app: If you want to download an application unavailable in your country, you can use the mock location app. What it does is you can set a random GPS location for your OPPO phone besides your location. Desktop backup password: There are different ways to back up your OPPO device, and one is to back it up using your computer. If you choose to back up your files through your computer, you can set up a password to protect the data you will back up. Keep the screen on while charging: Through this option in the Developer Option; you can use your OPPO phone's application even while charging. It keeps the screen on and does not turn off while charging. Note: These are just some options you can access once you enable Developer Options. The Developer Option Turns Off Automatically OPPO's Developer Option will automatically turn off if you run the Phone Manager application to optimize your device. Your phone considers an enabled Developer Option to be a risk to your device. You can check whether the self-check-in of the Phone Manager is enabled. Other related articles: How to Hide Developer Options How to Connect OPPO Phone to PC to Transfer Files * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Lock Screen Magazine doesn't work/Lock Screen Magazine doesn't change

Applicable products： Smartphones System version： No system version involved

Situation After setting Lock Screen Magazine, wallpaper on lock screen will not be switch automatically. Troubleshooting 1. Please set the default theme in Theme Store. 2. Setting wallpapers and using Third-Party theme app may affect the effect of Lock Screen Magazine. 3. Others:“Subscriptions” is available from V8.5.0 Lock Screen Magazine, “Carousel wallpapers”is available from V8.6.0 Lock Screen Magazine. PS: Please access Lock Screen Magazine via path [Settings--Home Screen & Lock screen].

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