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    OPPO Phone Sends or Receives Duplicate SMS Repeatedly

    Applicable products: Smartphones System version: ColorOS 5.0-7.2,ColorOS 11 and above,ColorOS 12 and above,ColorOS 3.X,ColorOS 3.2,ColorOS 3.1,ColorOS 3.0

    If you are receiving duplicate text messages, it may be caused by an unstable mobile network, a system bug, viruses, or malware. Here are some quick fixes if your phone keeps sending or receiving multiple duplicate SMS. Read more below. 


    Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. 


    SMS duplicates on OPPO phone

    If your OPPO phone kept on duplicating SMS, follow the steps below.


    Restart the phone

    Periodically restarting your OPPO phone could clean up broken or damaged caches and prevent app bugs to make for a smoother user experience. 

    • Press and hold the Power button for at least 8 seconds and tap or slide [Restart]. Alternatively, press and hold the Power and Volume Up buttons for at least 8 seconds or until the OPPO logo appears. 


    Check if the issue is happening for one or more contacts

    Determine if this issue occurs when you are messaging just one person or many different people.


    Check the phone signal

    Check the cell signal in the status bar. The more bars, the stronger the signal. If the signal is weak, change your location and test again. Turn on [Airplane mode], wait about 8 seconds, then turn it off, and let your phone get network and communication signals automatically. See OPPO Phone has No Network Coverage or Poor Signal.

    • To turn airplane mode: Swipe down from the top to see the Control Center and tap the [Airplane mode] icon. Alternatively, go to [Settings] and toggle to turn on/off the [Airplane mode].

      • For ColorOS 11 to ColorOS 13 and above: Go to [Settings] > [Connection & Sharing] and toggle to turn on/off the [Airplane mode].

    Signal Strength

    Reinsert the SIM card

    Take out the SIM card and check if it isn't damaged. Clean the chip and put the card back in, or try another SIM card on your phone to see if you fixed the issue.

    Insert SIM Card

    Contact your mobile operator (MO)

    Issues with your operator might affect your service. Contact your operator to:

    • Verify that your SIM card is active.

    • Make sure there are no outages in your area.


    Test with another phone or SIM

    Switch your SIM card into another device, or another SIM card in your phone, and check if you receive duplicate messages. 

    • If the issue does not occur with another SIM card, it may be caused by the network plan or the original SIM card. Contact your mobile operator for help.

    • If the issue does not occur with your SIM on another phone, your phone may have caused this. Continue with the next troubleshooting steps.


    Clear data for the Messages app

    • For ColorOS 12 to ColorOS 13: Go to [Settings] > [Apps] > [App Management] > [Messages] > [Storage usage] > [Clear data]. 

    • For ColorOS 7.0 to ColorOS 11.3: Go to [Settings] > [App Management] > [App List] > tap the [2-dots] icon in the upper right corner > [Show System] > [Messages] > [Storage Usage] > [Clear Data].

    • For ColorOS 5.0 to ColorOS 6.1. Go to [Settings] > [App Management] > [Show System Process] > [Messages] > [Storage Usage] > [Clear Data].

    • For ColorOS 3.1 and ColorOS 3.2. Go to [Settings] > [App Management] > [All] > [Messages] > [Clear Data].

    • For ColorOS 3.0. Go to [Settings] > [Additional Settings] > [Application Management] > [All] > [Messages] > [Clear Data].


    Clear storage caches

    Regularly clear caches in Phone Manager or Security Center to secure your phone and free up more storage space

    Perform security scanning

    Go to [Phone Manager] / [Security Center] > [Virus scan] / [Viruses & risks], scan for viruses, malicious plug-ins, or programs, and uninstall the third-party applications that you installed before the issue started.


    Update the phone to the latest software

    Go to [Settings] > [Software Updates] / [System Update] / [About Device] to check for an update to the latest version. This will optimize the system performance for a smoother user experience and fix the known bug.


    Reset OPPO phone to factory settings

    Back up and transfer the data on your phone first, then go to [Settings] > [Additional settings] / [System Settings] > [Back up and reset] > [Factory data reset] / [Reset phone], and reset your OPPO phone to its initial state and settings. See How to Factory Reset an OPPO Phone.

     

    If the abovementioned steps did not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service, you can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center.


    Related articles:


    * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

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