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Customer Agreement for OPPO Protection Plan (Hereinafter refer to “Agreement”)

OPPO Protection Plan provides new solutions for your device. OPPO Protection Plan shall eliminate your hassle while you are using your device. Please read the terms and conditions carefully before you purchase OPPO Protection Plan. (Customer Agreement for OPPO Protection Plan hereinafter refer to as “Agreement”).

i. Definition:

Terminal device: Terminal device is the product which customer purchases OPPO Protection Plan to cover.

ii. OPPO Protection Plan

1. “Screen Protection Plan”: Screen Protection Plan includes a 6-month offer and a 12-month offer. Screen Protection Plan can be purchased with the new terminal device or after terminal device purchase within its purchase period. During the effective period, customer is entitled to replace the damaged device screen caused by accidentally broke, crack with the same new screen in OPPO official service center or authorised service center.

Details:

(1) During effective period, OPPO official service center or authorised service center shall replace the broken or cracked screen caused by accident drop, squeeze, and collision with new same one for free by performing the Screen Protection Plan service. (One-Time Maintenance)

(2) Customer is responsible for repair fee of other spare part (not device screen) with functional problems caused by accident damage.

(3) Screen Protection Plan covers device screen, excluding other spare parts, accessories or freebies.

(4) Customer is responsible for repairing damaged spare part (not device screen) which causes failed damaged screen replacement or failed new screen usage before claiming to use Screen Protection Plan service to replace screen.

(5) Customer is unentitled to request the service of Screen Protection Plan for any screen liquid damage without any screen broken, crack etc.

(6) All the damaged parts tore down from terminal device belongs to OPPO Company.

2. “Extended Warranty”: Extended Warranty includes a 6-month offer and a 12-month offer. Extended Warranty is purchased with the new terminal device or after terminal device purchase within its purchase period. Based on the factory warranty period, Extended Warranty extends the original factory period.

Details:

(1) Extended Warranty extends the device factory warranty for 6 or 12 months, covering the device main part.

(2) Extended warranty covers the inner-warranty repair, excluding device return or exchange.

(3) Extended Warranty covers the device main part, excluding the accessories of device cover, charge, USB, earphone, removable battery or freebies.

(4) Customer is unentitled to use Extended Warranty to repair the accident damaged spare parts, or to repair the defective spare part after expiration date.

(5) Extended Warranty will not cover the new spare parts subjected to unauthorised repair.

(6) All the defective parts removed from terminal device belongs to OPPO Company.

3. “Accidental Damage Protection Plan”: Accidental Damage Protection Plan is a 12-month offer including 1-time service of Accidental Damage Protection and 1 year Extended Warranty. Accidental Damage Protection Plan is purchased with the new device within its purchase period. During its effective time, customer is entitled to use Accidental Damage Protection Plan to repair the smartphone if the phone condition meets service policy.

3.1 "Accidental Damage Protection(1-time service)":

Details:

(1) At a definable time, OPPO official service center or authorised service center shall replace the broken or cracked smartphone part caused by accident drop, squeeze, or liquid damage with new same one for free by performing the Accidental Damage Protection service within maximum repair fee (One-Time Maintenance). (*Maximum Repair Fee: Accidental Damage Protection Service covers maintenance fee, customer should pay the part in excess of the maximum cost.)

(2) Customer is responsible for repair fee of other spare part with functional problems by non-accidental damage.

(3) Accidental Damage Protection covers device accidental damage part, excluding other non-accidental damage parts, accessories or freebies.

(4) Accidental Damage Protection Service will not cover the new spare parts subjected to unauthorised repair.

(5) Accidental Damage Protection Service offers one-time free maintenance within maximum repair fee, but not offers free device exchange.

(6) All the defective parts tore down from terminal device belongs to OPPO Company.

3.2 "Extended Warranty"

Please refer to article 1, section 2 "Extended Warranty".

iii. Service Request

During the OPPO Protection Plan effective period, terminal device with screen accident damage or other mechanical problems is entitled to be repaired by following process.

1. Customer may, within the OPPO Protection Plan effective period, utilize the OPPO Protection Plan service to repair the device by taking terminal device, sales receipt, and this “Agreement” to OPPO official service center or authorised service center (OPPO official service center or authorised service center checks OPPO Protection Plan sales record of the device first). Customer fetches the device after repair in OPPO official service center or authorised service center.

2. Customer may, within the OPPO Protection Plan effective period, utilize the OPPO Protection Plan service to repair the device by couriering terminal device, sales receipt, and this “Agreement” to OPPO official service center or authorised service center (OPPO official service center or authorised service center check OPPO Protection Plan sales record of the device first). OPPO official service center or authorised service center send the device after repair to customer.

Key Takeaway:Customer shall ensure the device data is fully backed up before repair. OPPO official service center or authorised service center will not be responsible for the device data loss or damage.

iv. OPPO Protection Plan Effective Period

1. Customer may purchase Screen Protection Plan with new device in OPPO online shop, Screen Protection Plan will be effective from the date of parcel received and be expired in 6 months or 12 months.

2. Customer may purchase Screen Protection Plan with new device or after device purchase in OPPO offline shop, Screen Protection Plan will be effective from the date of purchase and will be expired in 6 months or 12 months.

3. Customer may purchase Extended Warranty in OPPO online or offline shop. Extended Warranty will be effective from the date after factory warranty expiration date and be expired in 6 months or 12 months.

v. Maintenance Notice

1. All damaged or defective spare part tore down from terminal device belongs to OPPO Company, being dealing by OPPO official service center or authorised service center.

2. OPPO official service center or authorised service center technician verifies terminal device and information provided by customer before repair. The OPPO Protection Plan service will be performed according to the terms and conditions.

3. Screen Protection Plan offers one-time screen replacement. Once Screen Protection Plan service is used, this agreement terminates.

4. Extended Warranty offers unlimited usage. Extended Warranty is expired, the agreement terminates.

vi. Exemption clause

OPPO Company shall not be liable for any cost or loss of following situation:

1. Customer’s terminal device is not able to be verified whether being covered by OPPO Protection Plan due to incomplete IMEI or different recorded IMEI.

2. The Customer who purchases OPPO Protection Plan, and the customer or representatives who is entitled to enjoy OPPO Protection Plan service commit any deliberate, serious crime.

3. Political action or business action such as manufacturer recalls product, social media exposes product with defect or any product quality problems etc.

4. Cosmetic damage due to normal wear and tear, natural ageing, or dust, condensation, cold, heat or other reasons, including but not limited to scratch, colour peeled off, rust, cracking etc.

5. Damaged Terminal device (if any perforation, crash, spare part incomplete or separation) cannot be repaired.

6. The normal wear and tear of terminal device, loss of accessories including but not limiting to earphone, SD card, charger, USB, pen etc.

7. Any indirect or incidental loss of the customer who is entitled to enjoy OPPO Protection Plan.

8. Terminal device functional problems due to system problem or software problem caused by software virus.

9. Deterioration of the terminal device due to man-made damage on purpose. Loss of terminal device caused by theft or other reason.

10. Terminal device is with performance failure during in-warranty period.

11. Deterioration or loss of device due to event of force majeure such as war, hostile behaviour, army action, armed conflict, strike, any riot, terrorist activities, and any natural disasters including but not limited to hurricane, flood, earthquake, volcano eruption, tsunami, nuclear reaction or nuclear radiation etc.

12. Damage or loss of the device spare part or any data due to unauthorised teardown, repair in unauthorised service center.

13. Customer requires to use the service after expiration date.

14. Any value reduction after repair.

15. Any financial loss or personal injury due to your device.

vii. Purchase Policy:

1. Customer is entitled to buy same kind OPPO Protection Plan for one time.

2. Customer is entitled to buy OPPO Protection Plan for terminal device which is intact without any damage.

viii. Agreement termination, OPPO Protection Plan return or transfer

Customer Agreement may terminate if:

1. OPPO Protection Plan is expired.

2. Terminal device is repaired, tore down, exchanged by unauthorised party.

3. Customer rents, borrows OPPO Protection Plan to others, or frauds.

4. Customer damages the terminal device covered by OPPO Protection Plan deliberately or frauds.

5. Customer requests using the service and it was already performed.

ix. Return and Refund

1. OPPO Protection Plan purchased in OPPO official service center is not allowed to return without defective device individually.

2. Customer returns OPPO Protection Plan in the sales channel where purchase it.

x. Exchange and Transfer

1. Terminal device is bound with OPPO Protection Plan which is not possible to be transferred to another device without device exchange.

2. OPPO Protection Plan will be transferred to another new same kind terminal device after the old terminal device is exchanged within transfer period, commencement date of OPPO Protection Plan remains the same.



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