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1.OPPO Premium Service Policy

1. Terminal device: Terminal device here refers to Find X3 Pro.    


1.1 The OPPO Premium Service is provided by OPPO official service center or authorized service center subject to the Terms & Conditions. 

1.2 The OPPO Premium Service aims at eliminating your hassle while you using your device. It includes: 

i. International Warranty Service

ii. Exclusive Hotline

iii. Premium Lane

iv. OPPO Care (Enjoy 40% off for the OPPO CARE Service with any new purchase of Findx3 Pro and limited to the first 3000 purchases.)

v. The Free 1TB OPPO Cloud Space(Limited to 3000 units)  

The Free 1TB OPPO Cloud Space is able to bundle with the existing purchased Cloud space and valid for one year. Once the 1TB OPPO Cloud Space is collected, it will take effect immediately. The service halt automatically when the free service expired and it will not automatically renew.

Vi. Premium Loan Phone

The Premium Loan Phone prepared by the local service centers is the Reno4 Pro and it is subject to the stock availability. The local service center may provide other models of the loan phone.

* Available services are subject to the place where the service is provided.  

1.3 OPPO Care: The 40% off for the OPPO Care is subject to $79SGD which is the original OPPO Care price for the Find X3 Pro and limited to the first 3000 purchases. The specific service is subject to the place where the product purchase. Coverage of screen protection ONLY and there is no service charge for the service. The OPPO Care will not cover other parts’ damage beside of the screen for the phone.

1.4 International Warranty Service: It is available as provided in all countries/regions where IWS services are available, and repairs covered by it will be offered free of charge within the warranty period. See the Statement of Responsibilities Regarding International Warranty Service for more details.

1.5 The Free 1TB OPPO Cloud Space(Limited to 3000 units): The Free 1TB OPPO Cloud Space is able to bundle with the existing purchased Cloud space and valid for one year. Once the 1TB OPPO Cloud Space is collected, it will take effect immediately. The service stop automatically when the free service expired and it will not automatically renew.

1.6 Premium Loan Phone: The Premium Loan Phone prepared by the local service centers is the Reno4 Pro and it is subject to the stock availability. The local service center may provide other models of the loan phone.

1.7 Other value-added services not mentioned above are subject to the place where the service is provided.

1.8 To the extent permitted by local law, OPPO customer service center in the place where the service is provided will provide the OPPO Premium Service based on the local availability of the materials to ensure a better user experience.

1.9 You need to grant authorization to obtain relevant information by signing the delivery receipt and the relevant statement; otherwise, the OPPO customer service center reserves the right to refuse to provide the service.

1.10 Please purchase the terminal device through a channel officially recognized by OPPO, otherwise, the customer service center reserves the right to refuse to provide the service for a device that is not purchased through an official channel.

1.11 You understand and agree that as a result of the service provided, your device/repaired material may vary in physical appearance or function, and the safety standards/mark for your device/repaired material may apply only to the place where the service is provided in accordance with the requirement of local law as it may differ from the requirements of the law in the place where you purchased the device.

Key Takeaway:The customer shall ensure the device data is fully backed up before repair. OPPO official service center or authorized service center will not be responsible for the device data loss or damage.

2.The following is not covered by the OPPO Premium Service

2.1 Device models that are not covered by the OPPO Premium Service according to the local policy (the place where the terminal device is purchased).

2.2 Devices that are not sold through official channels.

2.3 Any devices modified, repaired, tore down, exchanged by unauthorized parties.

2.4 Devices that exceed the validity period of certain service products.

2.5 Devices rent and borrowed to others, or frauds. 

2.6 Devices that are damaged deliberately or a fraud.

2.7 Devices that are not able to be verified whether being covered by OPPO Care Product due to incomplete IMEI or a different recorded IMEI.

2.8 Refusal to sign the delivery receipt and the related statement.

2.9 All risks and legal liabilities or losses associated with any transfer due to any differences in the product after you obtain the OPPO Premium Service.

2.10 Any loss of profit, income, or time incurred as a result of any personal business activity due to any differences in the product after you obtain the OPPO Premium Service.

2.11 Any inability to use your device caused by cross-region rather than device fault (such as the inability to access the internet because it does not support the network frequency adopted in that region).

2.12 Beyond the scope of the legal service policy in the place where the service is provided.

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Hotline

18007676776

9:00~21:00 MON-SUN

Including holidays

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Premium Hotline

800 852 6880

7*24H Including holidays

Find Series Exclusive Hotline

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Service Center

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