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What Types of Data Cannot be Cloned by Clone Phone?

Applicable products： Smartphones System version： No system version involved

There are some information cannot be cloned via clone phone. Data linked to phone hardware- Including transit cards and access cards. Security-related data- Including facial data, fingerprints, and lock screen passwords. Some apps and their data- Apps or app data on your old phone that is incompatible with your new phone will not be migrated. System clone data- Due to system limits, data in your system clone cannot be migrated.

OPPO Find X8 Pro Parameter Introduction

Applicable products： Smartphones System version： ColorOS 15

Discover the all-new game-changer flagship smartphone from OPPO, the OPPO Find X8 Pro. This innovative device boasts remarkable features aimed at enhancing user experience with its lightweight design, elegant visuals and time-saving AI functionalities. Additionally, this device is powered by the smart and smooth ColorOS 15 operating system. For more details about the OPPO Find X8 Pro's key features, continue reading below. Cosmos Ring Design and Infinite View Display The OPPO Find X8 Pro boasts a 6.78" infinite view display that provides an exceptionally comfortable grip, enhancing the overall viewing experience. It also features a Cosmos Ring Design, providing an ultimate symmetry that allows users to enjoy a fresh experience. The OPPO Find X8 Pro transcends being merely a device; it is a work of art in balance and elegance. Delicate high refresh rate screen, bright and eye friendly With its astonishing visual design, the OPPO Find X8 Pro is also equipped to deliver a smooth visual experience through its 120Hz high refresh rate. Utilizing high refresh rate PWM eye-friendly dimming technology, the OPPO Find X8 Pro guarantees an enhanced visual experience while safeguarding the eyes. 4 HyperTone Cameras OPPO Find X8 Pro is the most advanced full main camera system in the industry that delivers top-tier image quality while maintaining a sleek and lightweight design. It is equipped with OPPO's latest Hasselblad Master Camera system with Hasselblad Portrait mode. Additionally, it features the AI Telescope Zoom, allowing for impressive long-distance shots without having to move, along with Lightning Snap and a Quick button that seamlessly captures the moment with just a click away. 50MP Main Camera: OPPO's exlusive duel-periscope professional camera system 50MP 3x Periscope Telephoto: The all new Triple Prism Folded Lens with a large sensor propels the thinnest, lightest flagship camera system. 50MP 6x Periscope Telephoto: Iconic 135mm Portrait Telephoto 50MP Ultra-wide camera: New ultra-wide camera with advanced film to reduce ghosting, supporting 2DOL HDR for a wider dynamic range and enhanced snapshot capabilities. Flagship performance, Smooth as Always. The OPPO Find X8 Pro is powered by Trinity Engine x MediaTek Dimensity 9400 processor, which is designed to enhance the overall performance of a device. Boosted battery performance The OPPO Find X8 Pro features an impressive 5910mAh silicon-carbon battery, providing an extended usage time for users without needing to recharge multiple times in a day. Additionally, it supports wired charging up to 80W and 50W wireless charging, allowing for quicker power replenishment. Enhanced AI capabilities Unleash your creativity with the AI-powered tools in the OPPO Find X8 Pro. The AI functionalities include AI Photo Remaster, AI Studio, AI Toolbox, AI Assistant for Notes, Smart Audio and more. The main parameters of the OPPO Find X8 Pro are as follows: Color: Space Black, Pearl White Weight: about 215g Screen: 6.78 inches, 120Hz AMOLED Flexible Screen ,1264x2780 Screen resolution Processor: MediaTek Dimensity 9400 Biometrics: Fingerprint, Facial Recognition Rear Camera: 50MP Main Camera with OIS + 50MP 3x Periscope Telephoto +50MP 6x Periscope Telephoto+50MP Ultra-wide camera Front Camera: 32MP Battery: 5910mAh (Typical) Fast Charge: 80W SuperVOOC USB Interface: Type-C Operating System: ColorOS 15.0 system developed based on Android 15 Waterproof IP rating: Support IP68 and IP69 Other: AI Studio, AI Telescope Zoom, Lightning Snap, Touch to Share, BecaonLink In the Box: Phone x 1 Charger x 1 USB Data Cable x 1 SIM ejector tool x 1 Quick Guide x 1 Safety Guide x 1 (Not available in India） Protective Case x 1 For more information on OPPO Find X8 Pro, see here! Related articles: What Is the Quick Button Function on OPPO Find X8 Pro What Is the Lightning Snap Function on OPPO Find X8 Series * ALL images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.

What to Do If My OPPO Phone Stuck on OPPO Logo

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Is your OPPO phone stuck on the OPPO logo and not responding? Try some troubleshooting steps, such as ensuring the volume buttons are not stuck, taking off the phone casing, powering off the phone by pressing the Power button or updating the newest software from the website. However, if these don't work, please refer to the other troubleshooting steps below or contact the OPPO Customer Service Center for assistance. Fix OPPO Phone Stuck on OPPO Logo Perform the following steps if your OPPO phone is stuck on the OPPO logo. Check if the Volume buttons are responding properly and are not physically stuck. If it's stuck, you may need to send the phone to our Service Center for repair. If your OPPO phone has a protective casing, remove it. Third-party protective cases might be blocking the sensors and buttons. If the button function is normal and your phone has not been exposed to water, it is recommended that you charge for 15 minutes and try to press and hold the Power and Volume Up buttons for at least 8 seconds to force restart the phone. (* For some OPPO smartphones, press and hold the power button for 10 seconds). Press and hold the Power button to turn off the phone. Press and hold the Power and Volume Down buttons together for at least 8 seconds until the phone enters Recovery Mode. On the Recovery mode screen, tap [Reboot]. If the phone is still stuck in Recovery mode after reboot, perform a wipe data in Recovery Mode. To wipe data Once the phone is turned off, press and hold the Power and Volume Down buttons for at least 8 seconds until you enter recovery mode. On the recovery mode screen, choose a language and tap [Wipe data]/[Format Data]. Android 12: [Format data] > enter verification code to format > [Format]. Android 11: [Wipe data] > [Format data] > enter verification code to format > [Format]. Android 10: [Wipe data] > enter verification code > choose [Wipe data (retain contacts, messages and photos)] or [Format data] > [Clear] / [Format]. Note: This will permanently delete all your application data .Your device will reset and all user data will be erased. The next time you use your device, you will need to enter the Google Account information (email address and password) linked to this device. Get help If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: OPPO Phone Screen Not Working After Dropping What to Do If My Battery Percentage Is Stuck While Charging * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

How to Fix Battery Error Prompt on OPPO Phone

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13.X，ColorOS 13.1 and above，ColorOS 13.1，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.X，ColorOS 7.2，ColorOS 7.1，ColorOS 7，ColorOS 6.1，ColorOS 6.0，ColorOS 5.2，ColorOS 5.1，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

When your OPPO phone displays a message stating, "Battery Error. Please Contact Customer Support," this could be a hardware component issue. You can troubleshoot by cleaning the charging port, using a different charging cable or wall socket, checking components, and more! Read on for more fixes you can do! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Charging Error Prompt on OPPO Phone A hardware component issue might be the one causing your OPPO phone's battery to error. Make sure you double-check the following and try the given troubleshooting options: 1. Clean the charging port Check and see if there is any dirt or debris stuck in the charging port, and clean it. 2. Charge the phone Use the original charging cable of your OPPO phone and plug it in from a wall charger. 3. Use a different charging cable and adapter Try to use a different charging cable and adapter and see if the prompt still appears. 4. Charge the phone from a different charging port Try charging the phone from a different wall charging port or a computer USB port. 5. Do a Component Check For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder on your home screen > [Phone Manager] > [Tools] > [Diagnostics]. Select [Battery & charging] and disable other components > [Run diagnostics] and plug in your OPPO phone's charger. For ColorOS 11 to ColorOS 11.3: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > and plug in your OPPO phone's charger. For ColorOS 7.1 and 7.2: Go to the [Tools] folder > [Phone Manager] > [Quick check] > [Start check] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > plug in your OPPO phone's charger. Note: Using a charger or mobile power bank is recommended. Note: (This option is available with devices ColorOS 3.2 and above). If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: What to Do If OPPO Phone Won't Flash Charge Why Isn't My Phone Charging After Battery Replacement How to Improve OPPO Phone's Battery Life * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

How to Enable OTG Functionality on OPPO Phones

Applicable products： Smartphones System version： All system versions

Do you have files, photos, videos, or documents on a USB device and want to upload them to your OPPO phone? The OTG or On-The-Go connection is the answer! An OTG connection allows files to be directly uploaded to your OPPO phone and moved to whichever folder you prefer in your File Manager app. You only need an OTG cable and your OPPO phone, and you're good to transfer files. Learn more about it below! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. When not in use, the On-The-Go or OTG connection will turn off in 10 minutes. Not all OPPO phones have the OTG connection feature. This feature is based on your device's hardware. You may check directly on your OPPO device if your phone supports it. What is the OTG connection OTG or On-The-Go is a specification that allows USB devices, such as tablets or smartphones, to act as a host, allowing other USB devices, such as USB flash drives, digital cameras, microphones, computer mouse, or keyboards, to be attached to them. How to enable OTG connection For ColorOS 15 and above: Go to [Settings] > [Accessibility & convenience] > and toggle to enable the [OTG Connection]. For ColorOS 13 to ColorOS 14: Go to [Settings] > [Additional Settings] > and toggle to enable the [OTG Connection]. For ColorOS 12: Go to [Settings] > [System Settings] > and toggle to enable the [OTG connection]. For ColorOS 3.0 to ColorOS 11.3: Go to [Settings] > [Additional Settings] and toggle to enable the [OTG connection]. Transfer files using OTG 1. Enable OTG Connection on your OPPO phone through the above path. If the OTG connection is grayed out, the OTG connection is already enabled. 2. Insert a compatible OTG drive on your OPPO phone. After inserting the OTG, insert the USB flash drive into the OTG drive and allow the *permissions that appear on your screen. 3. Tap [OTG]. You will see all the folders from your USB flash drive and then tap the file you wish to transfer. 4. Tap and hold the file and tap [Copy] or [Move]. Then select a folder where you want to move the file. 5. Tap [Phone storage] or to a folder where you want to move it, then tap a folder under it and tap [Move to here]. If an SD card is inserted into your phone, you may move the file to a folder on your SD card and tap [Move to here]. Note: *You need to allow permissions for the first time inserting the OTG drive. Related articles: How to Connect OPPO Phone to PC to Transfer Files Search Files Using File Manager on OPPO Phone * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

How to Back Up Your OPPO Phone

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11，ColorOS 7.2，ColorOS 6.0，ColorOS 5.0，ColorOS 3.X，ColorOS 3.2，ColorOS 3.1，ColorOS 3.0

Learning how to back up your phone is a useful tool to ensure the safety of important data. Data backup means creating a copy of the data on your system that you use for recovery in case your original data is lost or corrupted. You can also use backup to recover copies of older files if you have deleted them from your system. Data backup is the practice of copying data from a primary to a secondary location, to protect it in case of a disaster, accident or malicious action. Note: Available for ColorOS 5.0 to ColorOS 15 and above. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Reminders before backing up files Know the different backup methods and choose the best one for you. Keep your backup plan up to date. Don't turn off or restart your phone during the backup process. Best to use a network connection when doing the backup process. Wi-Fi network is preferred. Local OPPO backup Local backup helps to back up Personal Data(Contacts, Messages, etc.), System Data (System Settings, Clock, Weather Info, etc.), and Applications (Applications and Application Data). 1. Use the built-in Backup Tool For ColorOS 15 and above: Go to [Settings] >[System & update] > [Back up & reset] > [Back up & migrate] > choose [Local backup] > [New backup] and select the data you want to back up, then tap [Start]. For ColorOS 5.0 to ColorOS 14: Go to [Settings] > [Additional settings]/[System settings] > [Back up and reset] > [Back up & restore] > choose [Local backup] > [New backup] and select the data you want to back up, then tap [Start]. 2. Back up to Google For ColorOS 15 and above: Go to [Settings] >[System & update] > [Back up & reset] > [Google accounts]＞[Backup by Google One],You can back up your app data, Wi-Fi data, and other settings to the Google server. For ColorOS 5.0 to ColorOS 14: Go to [Settings] > [Additional Settings] > [Back up and reset] and enable [Back up my data]/ [Backup by Google One]. 3. Connect your phone to a computer to create a backup on it This is a common way to back up all your data. Don't disconnect your phone during the backup process. See How to Connect OPPO Phone to PC to Transfer Files. Connect your OPPO phone to your computer, tap [USB Debugging] > [File Transfer]. Go to [Computer] > [OPPO Model code] > [Internal storage] or [SD Card] if you have backed up data in external storage to copy the “Backup(s)” files to your computer and copy it to your phone when you need to restore your data. Backups will be erased when you flash the phone, wipe data, or reset the OPPO smartphone to factory settings. DCIM folder contains your photos and screenshots. Pictures downloaded from APPs are saved in [Pictures/Photo]. Movies, music and pictures folders contain your videos, audio, and pictures respectively. 4. OPPO Backup Clone Phone Clone Phone backs up contacts and SMS stored on phone storage. Through Clone Phone, you can quickly transfer all data from an OPPO smartphone to another OPPO phone as a data backup. * This APP is pre-installed on OPPO phones with the system version of ColorOS 3.0 or later, or copy https://i.clonephone.coloros.com/download to your phone's browser to download the app. Third-party APPs You can use secured and trusted third-party APPs for data backup. But OPPO does not recommend you to backup or transfer data via third-party APPs, for they may be conflicted with the OPPO system, leak personal information, or cause other safety problems. * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.

How to Change the Font Style and Size on Your OPPO Phone

Applicable products： Smartphones System version： All system versions

Through the OPPO phone's Theme Store with version 6.4 and later, you can change how your phone looks through the various font styles you can choose from, depending on how you like it. Besides changing the font style, you can also change the font size of the text in your OPPO phone through the settings. Check the easy steps below and start customizing your font according to your style and mood. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. The availability of the Theme Store may vary per phone model and country/ region. Please note that the Font option is only available for OPPO Theme Store version 6.4 and later. How to Change the Font Style in OPPO Theme Store Open the [Theme Store] on your home screen, then tap [Category] at the bottom of the screen and tap [Fonts] or you can tap or slide from right to left to go to [Fonts]. Look for the fonts you want, then tap [Download] / [Try Me] / [Purchase] / [Free Trial] and tap [Apply] on your desired font style. Note: Some fonts tagged as "Purchase"/ "Buy" are fonts you need to buy to use it. To look for the fonts you downloaded: Go to [Theme Store] on your home screen, and tap [Me] at the bottom right, then tap [My Resources], then tap or slide from right to left to go to [Fonts]. How to the Change Font Style in Settings For ColorOS 13 and above: Go to [Settings] > [Display & brightness] > [Font] and choose a font from the options and tap [Apply]. For ColorOS 11 to ColorOS 12: Go to [Settings] > [Display & brightness] / [Personalizations] > [Font & display size] then choose a font and tap [Apply]. For ColorOS 7 to ColorOS 6.1: Go to [Settings] > [Display & brightness] > [Font]. How to the Change Font Size in Settings For ColorOS 13 and above: Go to [Settings] > [Display & brightness] > [Font] then adjust the slider under Font size and tap [Apply]. For ColorOS 11 to ColorOS 12: Go to [Settings] > [Personalizations] > [Font & display size] then adjust the slider under "Font size" based on your preference and tap [Apply]. For ColorOS 5.2 to7.0: Go to [Settings] > [Display & Brightness] > [Font Size] and slide right/left to set your preferred text size. How to Check OPPO Theme Store for Updates Go to [Theme Store] on your home screen > [ Me] at the bottom right, then tap [Settings] at the top right corner, then beside Version No., tap [Check for updates], and if an update is available, tap [Update now]. See How to Update the OPPO Theme Store to the Latest Version. Related articles: How to Change OPPO System Font to Default Font in Theme Store How to Add a Font to My Favorites in Theme Store? What is My Resources in Theme Store? * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

What Is the OPPO System Upgrade Tool

Applicable products： Smartphones System version： ColorOS 15 and above，ColorOS 14.X，ColorOS 14.1，ColorOS 13，ColorOS 12.X，ColorOS 12，ColorOS 11

The OPPO System Upgrade Tool aims to help OPPO phone users update their smartphone's software easily. With this tool, OPPO phone users who experience failure on software updates or do not receive an update can upgrade their smartphone's system version. Read on! Note: The OPPO System Upgrade Tool is only available for ColorOS 11 and above version. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Reminders Please make sure your phone has sufficient battery power. DO NOT turn off your phone during the update process. Enable USB debugging on your phone and allow your computer to debug your phone. Please make sure your phone has sufficient storage space to receive the update package. Please back up important data on your phone in advance to prevent data loss. How to Install the Sytem Upgrade Tool 1. On your computer, download the system upgrade tool from the OPPO official website. 2. On your phone, enable USB debugging. Note: You need to enable the Developer Options first before enabling the USB debugging. To enable Developer Options: Go to [Settings] > [About Phone] / [About Device] > [Version] and tap [Build number] for 7 times, then enter your lock screen password to enable the Developer Options. Enable USB Debugging: Go to [Settings] > [Additional settings] / [System Settings] > [Developer options] and turn on [USB debugging]. 3. On your computer, open the update tool file and follow the prompt. 4. Then, connect your phone to your computer using a compatible USB cable and wait for about 10 seconds. The phone will display a pop-up message asking whether to allow USB debugging, then tap [Allow]. 4. The computer will display a pop-up message asking to confirm the installation on your phone, then click [OK]. 5. Then, tap [Install] on your phone. The Update Assistant app will be automatically installed on user's phone. How to Update Software Using the Software Upgrade Tool 1. Open the update tool on your computer and check for updates. Click [Start upgrade] / [Update now] to go to the OTA update package download page. Note: If the "Start upgrade" or "Update now" button is greyed out, no updates are available for the current model. 2. Wait until the download is complete. You can check the progress through the progress bar. 3. After the update package is downloaded and moved to the user's phone, the computer will inform the user with a pop-up message and click [OK]. 4. On your phone, find the update package version and tap [Install]. The installation will take about 5 minutes. If you can’t update by yourself, you can ask for the assistance of the local OPPO Service Center. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Related articles: How to Update Software Using OTA (Over-the-Air) * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

How to Update Software Using OTA (Over-the-Air)

Applicable products： Smartphones System version： All system versions

Keeping your phone's software up to date is crucial for accessing new apps, enjoying enhanced user experiences, and resolving issues or bugs. The most convenient way to update your OPPO phone is through the OTA (Over-The-Air) method. You will receive a notification on your OPPO phone if a software update is available. Follow the instructions in this article to easily update your phone's software version and ensure you're benefiting from the latest features and improvements. OTA update reminders Before updating your OPPO phone to the latest software, please take note of the following: Back up your data before doing an update. Although OTA Update doesn't require backing up your data, it is still best to make backing up data a practice every time you update anything on your phone. Make it a habit at any time. Plug your OPPO phone into power, or keep the battery level over 40%. Make sure that you are connected to a working Wi-Fi or Mobile network. Do not operate or power off your device during the process. Do not root the phone yourself, for that might cause damage to your system, and the warranty service will be terminated immediately. How to update OPPO phone's software using OTA 1. Automatic System Push A notification will be sent to you if an update is available. Please tap on the notification. 2. Manually Check for Updates For ColorOS 12 and above: Go to your phone's [Settings] > [About device] > Click on the top card to update your OPPO phone's software Connect your phone to a working Wi-Fi or Mobile network. The system will automatically show a new update, if any. You can see a notification on the "Software Update" / "System Updates" icon. Otherwise, it will show "It is already the latest version." For ColorOS 5.0 to ColorOS 11.3: You can manually check it by going to [Settings] > [Software Update] / [System Update]. Note: Download the firmware. Best to download using the Wi-Fi network to avoid the consumption of your mobile data. Tap [Software Update] / [System Update]. Your device will reboot and update, which will take a few minutes. During the system upgrade process, the phone's temperature may rise slightly and temporarily. This is a normal phenomenon and the temperature will quickly return to normal once the upgrade is complete. If your OPPO phone did not receive the software update We are working to optimize the software in more OPPO phone models. The ColorOS update will be released in different countries or regions in batches (which usually may take up to 2 months or more). Some models will no longer receive updates as they have reached the latest and most stable version. If you can’t update by yourself, you can ask for the assistance of the local OPPO Service Center. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Related articles: How to Update OPPO Phone's Software Using Computer * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

Why Do I Get Battery Error While Charging My OPPO Phone

Applicable products： Smartphones System version： No system version involved

If you're getting the prompt message "Battery Error. Please Contact Customer Support" while charging your OPPO phone, it is most likely due to a hardware problem. We recommend visiting the nearest OPPO Customer Service Center to assist you further or check the troubleshooting we prepared for you below. Read on! Note: Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Battery Error Code A battery error code prompt in an OPPO phone battery requires further checking with a professional to determine whether it's a hardware issue. Troubleshooting steps when prompted with the Battery error code Here are the steps you can take to help you with the issue. Follow the guide below. Clean the charging port: If you see any dirt or debris on the charging port, use a soft-bristled brush to remove them. Use the original charging cable: Charge your OPPO phone using its original charging cable. If this does not work, try using a different charging cable and adapter. Charge in a wall charger or USB port: Try charging your OPPO phone in another wall charger or a computer USB port. Perform Component Check: Run a quick check on the battery using your OPPO phone. See What is Common Problems Detection on OPPO Phone. Note: This option is only available for ColorOS 3.2 and above devices. The Quick Check and Component Check are alike in some OPPO devices. For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder on your home screen > [Phone Manager] > [Tools] > [Diagnostics]. Select [Battery & charging] and disable other components > [Run diagnostics] and plug in your OPPO phone's charger. For ColorOS 11 to ColorOS 11.3: Go to [Tools] folder > [Phone Manager] > [Diagnostics] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > and plug in your OPPO phone's charger. For ColorOS 7.1 and 7.2: Go to the [Tools] folder > [Phone Manager] > [Quick check] > [Start check] > [Continue]. Select [Battery & charging] and disable other components > [Run diagnostics] > plug in your OPPO phone's charger. Note: Using a charger or mobile power bank is recommended. Note: Repair charges may apply. If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Related articles: How to Fix "Battery Error. Please Contact Customer Support" How to Check Spare Parts Prices on the Local OPPO Website How to Detect and Calibrate Charger Type and Charging Status * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.

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