Applicable products:Smartphones,AccessoriesSystem version:No system version involved
Can Eye Care Be Scheduled on My Device? Situation: You want to know if eye care can be scheduled. Applicable to: ColorOS 7. Check your ColorOS version in [Settings] > [About Phone]. Yes, you can. This feature is available for devices running ColorOS 7. To schedule Eye Care on your device, go to [Settings] > [Display & Brightness] > [Eye Care] > toggle [Schedule Time] then manage the Start and End time Related articles: What is Eye Care in ColorOS 7? * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
How to Unlock OPPO Phone After 72 Hours of Trying to Unlock
Applicable products:SmartphonesSystem version:No system version involved
If you received a message saying, "Lock screen password is required if not used for 72 hours," and your fingerprint or face ID doesn't work to unlock the phone, this is a Google security measure. When both your lock screen password and biometric unlocking method are enabled, the system will prompt you to enter your password every 72 hours or sooner. Learn how to resolve the issue below. Note: Available for ColorOS 6.0 and above devices. Check your phone's ColorOS version in [Settings] > [About Phone] / [About Device]. Unlock OPPO phone after 72 hours of trying to unlock If you find your OPPO smartphone requiring you to unlock your phone screen after 72 hours of trying to unlock it, you have to do the following: You have to manually input your lock screen passcode after your device has been idle for 72 hours. After you have successfully entered your device's passcode, you are now good to go to use your fingerprint and face ID to unlock your device. Related articles: How to Recover OPPO Lock Screen Password If You Can't Disable the Lockscreen Password on OPPO Phone *Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Your OPPO Find X3 Pro supports SuperVOOC 2.0/SuperVOOC/VOOC 3.0 flash charging. With a total of 4500 mAh battery capacity that can last you all day, its flash charging can do *1% to 45% in just 40 minutes under its suitable temperature. However, if ever your OPPO AFind X3 Pro's charging time is longer than usual, you might need to check out the following instructions below. Applicable to: OPPO Find X3 Pro. OPPO Find X3 Pro Doesn't Flash Charge 1. Check your OPPO Find X3 Pro's charging port and cables Check the port and see if it's clogged, broken, or loose. If there's any debris coming from it, please remove it carefully. If your charging port is damaged severely, please stop using it to avoid unexpected faults such as leakage or short circuits and send the phone for repair. Try to check the connection on your phone's charging port, its adapter, and the cable. If anything's loose, try to reconnect the cords and plug-in firmly. The battery of OPPO Find X3 Pro is not detachable. Try using another charger that is compatible with it and check if it works. 2. Restart and update Before restarting your OPPO Find X3 Pro, unplug all the cables and then proceed with the restart. To restart OPPO Find X3 Pro: Press and hold the [Power] button and the [Volume Up] button simultaneously for at least 8 seconds or until you see the OPPO logo. Connect your OPPO Find X3 Pro to the internet to check if there's an update on the software through [Settings] > [Software update]. Note: *Charging tests are performed under a temperature of 25±1°C, relative humidity of 25%-75%, and an atmospheric pressure of 86 kPa to 106 kPa. The tested phone is charged with a standard power adapter while it has 1% of power left, with all the services and features, except the call service, turned off. The screen is off during charging. Related article: Why and What to Do with Phone Won't Flash Charge? * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article. * All pictures shown are for illustration purposes ONLY. The actual product may vary due to product enhancement.
Are Phone Models Supporting SuperVOOC 2.0 Compatible with VOOC 3.0?
Applicable products:SmartphonesSystem version:No system version involved
Situation: You want to know if phone models with SuperVOOC 2.0 support VOOC 3.0. Applicable to: All OPPO smartphones with SuperVOOC 2.0 and VOOC 3.0 charging capability. No, phone models with SuperVOOC 2.0 are not compatible with VOOC 3.0 due to hardware differences and the required temperature-rise effect.
Applicable products:SmartphonesSystem version:All system versions
Kids seek fun and adventure in their way. And sometimes, kids want their own space too. With OPPO's Kid Space, you can give your kids space on your phone to explore their creativity while you still take care of what they can access and for how long. Read on! Note: Check your ColorOS version in [Settings] > [About Phone] / [About Device]. Kid Space Kid Space aims to create a safe digital space for your child. Once entered in Kid Space, it helps to limit the screen time in a child-friendly app while taking care of their eyesight. You can set up the space of your kids using Kid Space on the OPPO phone. Follow the guide we created below. How to set up Kid Space For ColorOS 13: Go to [Settings] > [Special features] > [Kid Space] > [Get Started] and select apps for your kid > [Next] and set a screen time limit and tap [Next] and customize the settings for your child's needs. Tap [OK]. For ColorOS 12.1: Go to [Settings] > [Special features] > [Kid Space] > [Enter] and select apps for your kid and tap the [Check] icon at the upper right corner. For ColorOS 7 to ColorOS 11.3: Go to [Settings] > [Privacy] > [Kid Space]. To enter the Kid Space, you need to select an app first. Tap [Apps allowed to be accessed] / [Allowed apps] and select an app and go back, then tap [Enter Kid space]. For ColorOS 6.2.1 to ColorOS 3.1: Go to [Settings] > [Security] > [Kid Space]. To enter the Kid Space, you need to select an app first. Tap [Apps allowed to be accessed] and select an app and go back, then tap [Enter Kid space]. Note: The lock screen password is required to set parental controls and exit Kid space. Duration allowed each time You can set a duration of use. This will alert the user and lock the screen within 30 seconds of exceeding the limit. For ColorOS 12 to ColorOS 13: On the home screen of Kid Space, tap the [3-dotted] icon > [Parental Controls], then enter or verify your lock screen password > [Time limit] > and select a time limit. For ColorOS 3.1 to ColorOS 11.3: Go to [Settings] > [Security]/ [Privacy] > [Kid Space] and tap [Duration allowed each time] to select a time limit. Apps allowed to be accessed You can select apps that you want to make accessible for your children. For ColorOS 12 to ColorOS 13: On the home screen of Kid Space, tap the [3-dotted] icon > [Parental Controls], then enter or verify your lock screen password > [Apps in Kid Space] / [Added apps] and select an app to add in Kid Space. For ColorOS 3.1 to ColorOS 11.3: Go to [Settings] > [Security]/ [Privacy] > [Kid Space] and tap [Apps allowed to be accessed] / [Allowed apps] and select an app to add. Internet access For ColorOS 12 to ColorOS 13: On the home screen of Kid Space, tap the [3-dotted] icon > [Parental Controls], then enter or verify your lock screen password. Toggle the [Wi-Fi] or the [Mobile Network] to turn off. For ColorOS 3.1 to ColorOS 11.3: Go to [Settings] > [Security]/ [Privacy] > [Kid Space] and turn on [Turn off mobile network]. Exit Kid Space For ColorOS 12 to ColorOS 13: On the home screen of Kid Space, tap the [3-dotted] icon > [Exit], then enter or verify your lock screen password. For ColorOS 3.1 to ColorOS 11.3: On the home screen of Kid Space, tap [Exit Kid Space] / [Quit Kid Space] and enter the lockscreen passcode. So much easier to take care of your kids now? We're glad to hear that! Related article: What is Focus Mode in Digital Wellbeing & Parental Controls on OPPO Phone? * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Staying connected while traveling abroad is essential for both personal and professional needs. This article provides a comprehensive guide on how to use your OPPO smartphone internationally, outlining the key options available to ensure seamless communication while exploring the world. International Data Roaming International Data Roaming allows you to utilize your existing mobile data plan while traveling abroad, offering the convenience of using your familiar phone number. However, it's crucial to be aware that international data roaming can incur significant costs depending on your carrier's roaming charges. Tips to Using International Data Roaming Check your plan: Contact your carrier before traveling to inquire about their international roaming plans and associated costs. Consider data limits: Most plans have data limits. Be mindful of your usage to avoid excessive charges. Explore roaming add-ons: Some carriers offer affordable daily or weekly roaming packages. Using a Local SIM Card Purchasing a local SIM card from a carrier in your destination country is generally a more cost-effective option than international data roaming, particularly for extended stays. However, using a local SIM card requires ensuring your OPPO phone is unlocked to be compatible with the local carrier's network. If you don't know, take your phone to your nearest OPPO customer service center. To find the nearest service center, you can go to the OPPO official website > [Support] > [Service Center]. Tips to Using a Local SIM Card Unlock your phone: If your phone is locked to your current carrier, you'll need to unlock it. Contact your carrier or visit an OPPO customer service center for assistance. Research local carriers: Compare plans and coverage options from different local carriers. Keep your old SIM card: Store your original SIM card safely for when you return home. Connecting to Wi-Fi Connecting to Wi-Fi hotspots available at hotels, restaurants, cafes, and other public places provides a free and readily accessible internet option while traveling. However, the availability of Wi-Fi can be limited, and using public Wi-Fi networks may pose potential security risks. Tips to Connecting to Wi-Fi Look for Wi-Fi symbols: Identify locations with Wi-Fi by looking for the Wi-Fi symbol. Inquire about passwords: Ask staff for the Wi-Fi password when necessary. Be cautious of public Wi-Fi: Avoid accessing sensitive information (like banking details) on unsecured public Wi-Fi networks. Notes: Ensure your phone is compatible with local networks: Check with your carrier or the local carrier to confirm compatibility. Enable data roaming: If using data roaming, ensure the feature is enabled in your phone's settings. Download maps and offline content: Download offline maps, music, and other content before traveling to minimize data usage. Consider a VPN: A Virtual Private Network (VPN) can enhance your security when using public Wi-Fi. Related articles: How to Use Mobile Data and Data Roaming When Traveling Wi-Fi Assistant * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
What are the Difference Between OPPO Find X3 Pro's 2 Models?
Applicable products:SmartphonesSystem version:No system version involved
There's no doubt that a smartphone's aesthetic properties matter. It is as important as your physical appearance, or the clothes you wear. That's why OPPO made sure you've got plenty of choices to choose from in Find X3 Pro. From the Ultimate Glaze or the Gloss Black to the Ultimate Matte. To know more about the aesthetic features of the OPPO Find X3 Pro, continue reading the simple guide we created below. Applicable to: OPPO Find X3 Pro. Ultimate Glaze and the Ultimate Matte OPPO, in its aim to provide ultimate comfort to its users, created two different designs of Find X3 Pro - the Ultimate Glaze and the Ultimate Matte. Ultimate Glaze (Gloss Black) A panel that is so fine you could use it as a mirror. This mirror surface also provides a strong sense of space extension, and the gloss gives a high-tech, sci-fi touch. Ultimate Matte (Blue) Has an elegant tone, that is as deep and broad as the ocean, and also has curves that is as delightful as ocean waves. Unrivaled matte rate of 85% leaving no chance for fingerprints. Texture is fine and smooth as a baby's skin. * All photos shown are for illustration purposes ONLY. Actual products may vary due to product enhancement.
Applicable products:SmartphonesSystem version:No system version involved
How to Take Scrolling Screenshots in ColorOS 7.2? Situation: You want to know how to take scrolling screenshots Applicable to: ColorOS 7.2 and above. Check your ColorOS version in [Settings] > [About Phone]. Now, you can use your three-finger to capture scrolling screenshots, this enables automatic scrolling and capturing multi-page screenshots. The page will autoscroll when you take a scrolling screenshot. You don't need to scroll down the page by yourself anymore. Scrolling screenshots in landscape mode are now supported, and the page will also auto scroll. How to Enable Three-Finger Scrolling Screenshots? Go to [Settings] > [Convenience Tools] > [Screenshot] > Enable [3-Finger touch and hold]. Once enabled, swipe three fingers down and then swipe down the picture preview to start capturing the scrolling screenshot > Tap once to stop the scrolling and save the screenshot. * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Are you hearing a weird buzzing sound in only one of your earpieces and can't seem to fix the issue? Over time, earphones can wear out from over-usage, physical or liquid damage, and many other factors. However, if you think that it could be a setting issue or software issue, here is a simple guide you can try to troubleshoot this issue. Read on! Applicable to: All wired earphones used with OPPO smartphones. Fix your earphones if the other side's sound is abnormal Make sure the earphone is fit for your phone Some third-party earphones may not be supported on your OPPO phone. Make sure that your wired earphone is firmly attached to the OPPO phone Remove casing if it seems to block the headphone jack. Check the volume For ColorOS 5.0 and above: Go to [Settings] > [Sound and Vibration], and under VOLUMES > choose [Media] and set it to the maximum volume. For ColorOS 2.1 to 3.2: Go to [Settings] > [Sound] > [Volumes] > [Music, video, games & other media] to set the volume at maximum. * If your headphone has a separate volume control, kindly adjust from there. Try playing audio from different apps, media channels, and sources If the headset play normally, then the source of the audio is the one causing the issue. Check for obstructions and damage Check for obstructions on the meshes in each earbud. To remove obstructions, gently brush all openings with a clean soft-bristled brush. Check for obstructions on or in the headset jack. To remove obstructions, dip a Q-tip in some rubbing alcohol, then slowly and gently ease the tip into the headphone jack and brush off all sides of the jack. Check your phone's headset jack for damage, like wear or breakage. Test and detect problems You can test your headphones using the Common Problem/ Routine test or Diagnostics. See How to Detect/Calibrate Audio (Speaker, Receiver, Microphone and Unplug and Plug in Headset) on OPPO Phone? Note: This step is only available for ColorOS 3.2 and above devices. Restart your device Press and hold the Power and Volume Up buttons for at least 8 seconds or until the OPPO logo appears. Check if your phone has an available update. Go to [Settings] > [Software update] / [System update]. Test your headphones on another device Test a different set of headphones on your OPPO device and check if it works. If the above steps did not resolve the issue, kindly contact OPPO Support Team, or take your phone and earphones, proof of purchase, and warranty card to a nearby OPPO Customer Service Center. Related articles: Why Is There An External Sound After Plug-In the Earphones? Fix OPPO Earphones Sound Comes From the Speaker * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Most OPPO smartphones typically have dual SIM capabilities, which enable users to keep work and personal life separate and use different carrier plans in one device. However, it is important to note that having two SIM cards with the same number is not possible. For more information, keep reading below. Using two SIM card with same number Both SIM cards can't have the same number because each SIM card must have a unique number. Your number is specifically associated with one SIM card and cannot be split at this time. However, both SIM cards can be used simultaneously in a dual-active setting, ensuring that you do not miss any incoming calls or texts on one phone number while the other number is in use. Related articles: The Types of SIM Cards that OPPO Phone Support OPPO Phone Not Detecting SIM Card * ALL images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.
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