Applicable products:SmartphonesSystem version:No system version involved
The OPPO A3s improves your mobile experience with its features, design, and smooth performance. While this device includes dual rear camera functionality, it does not support the Expert mode feature. The Expert Mode in OPPO A3s Due to the absence of the Expert mode feature in the OPPO A3s, users can still take advantage of the device's dual-rear camera. This functionality allows for capturing stunning photos with depth and clarity, enhancing the portrait experience for all users. Related articles: Does OPPO A3s Support Screencast or Multi-Screen Interaction Does OPPO A3s Have Fingerprint Sensor? * ALL images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.
How to Fix the Error when Connecting TV and Phone via Wireless Display
Applicable products:SmartphonesSystem version:No system version involved
Connecting your OPPO smartphone to a TV using the Wireless Display feature is a great way to enjoy content on a larger screen. However, if you encounter an error during this process, it may be due to several factors such as connection issues, Wi-Fi network settings, or software problems. This guide will help you troubleshoot and resolve the issue so that you can enjoy seamless screen sharing between your phone and TV. Applicable to: All OPPO Smartphones with the Wireless Display feature. Why Can’t I Connect My OPPO Phone to the TV Using Wireless Display This error could be caused by several factors, such as being on different Wi-Fi networks, a software glitch, or incorrect settings. Below are some steps to troubleshoot and fix the issue. What Should I Check Before Connecting My Phone to the TV Ensure Close Proximity: Make sure that your phone and TV are within approximately 15 meters of each other. Connect to the Same Wi-Fi Network: Both your TV and phone should be connected to the same Wi-Fi network. Using a personal hotspot or mobile data will not work for this feature. Check for Software Updates: Make sure your phone’s software is up to date by going to [Settings] > [Software Updates]. Learn how to update your OPPO smartphone to the latest software version on this article How to Update OPPO Phone to the Latest Android Software. Clear Wireless Settings data/cache: Go to [Settings] > [App Management] > [Show System Processes] > [Wireless Settings] > [Storage Usage] > [Clear Cache] and [Clear Data]. In some devices, you may need to go to [Settings] > [Additional Settings] > [App management] > [All] > [Wireless Settings] > [Storage Usage] > [Clear Cache] and [Clear Data]. Reset the phone system settings (this option is available with devices ColorOS 3.2 and above). Go to [Settings] > [Additional Settings] > [Backup and Reset] > [Reset to Factory Settings] > [Reset System Settings Only]. Note: This will not delete your data as this will only reset the system setting. Restart the TV and the phone: If the issue still persists, contact OPPO Support Team, or take your phone to a nearby OPPO Customer Service Center. * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
If you're planning to buy a new OPPO phone, you may need to be careful when you buy from unauthorized sellers. Because of the advanced technology today and the widespread fake phones in the market, it might be hard to distinguish an original OPPO phone from a fake one. Continue reading the simple guide below to know what to do if you accidentally bought a fake OPPO phone and how you could confirm if the one you have is genuine. Fake OPPO phone If you suspect that you bought a fake OPPO phone, you should immediately report the seller to the authority where the device was sold and contact OPPO customer service. To know how to contact OPPO's customer service, you can follow the path below: For desktop On the OPPO website's homepage: Hover your mouse's cursor to the [Support] > Then click on [Contact us] > Choose which method/platform you would like to use to reach us. For mobile phone On the OPPO website's homepage: Tap on > Go to [Support] > Tap on [Contact us] > Choose which method/platform you would like to use to reach us. How to know if my OPPO phone is authentic If you are already an OPPO smartphone user and you want to check whether your device is genuine or not, you can check its warranty status on the OPPO support website. If you can locate your OPPO smartphone's warranty status through its IMEI, then it is authentic. To know how to do this, follow the presented steps: Get your OPPO phone's IMEI To check your warranty status, you need your IMEI 1 number. Each OPPO phone has an International Mobile Equipment Identity (IMEI) number(s) which can be used to check the following information: Country of origin Manufacturer Model number To check your IMEI 1 number, go to [Settings] > [About phone] > [Status] > [IMEI 1]. Alternatively, go to your Phone dialer app on your home screen and dial *#06# or *#66#. For desktop On the OPPO Support website's home page, hover your mouse's cursor to [Support] > Click on [Warranty Status] > Input your OPPO smartphone's IMEI > Fill in the verification code > Click or tap on [Check now]. If there's a result, then your OPPO device is an official one. For mobile phone On the OPPO's Support website's home page, tap on> Tap on [Support] > [Convenient Services] > Tap on [Warranty Status] > Input your OPPO smartphone's IMEI > Fill in the verification code > Click or tap on [Check now]. If there's a result, then your OPPO device is an official one. Note: To avoid problems, we advise you to always buy OPPO smartphones only from OPPO authorized dealers. Other related articles: Know More About the E-Warranty Cards of OPPO * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article. In addition to this, all photos shown are for illustration purposes ONLY. Actual products may vary due to product enhancement.
How to Recover Forgotten File Safe Password on OPPO A54
Applicable products:SmartphonesSystem version:No system version involved
Discover the smart and secure Private Safe feature on OPPO smartphones, allowing you to store sensitive files such as photos, audio, and documents away from prying eyes. To access Private Safe, you need to create a custom password that only you know. If you ever forget your password, don't worry. You can easily recover it by answering security questions or using your registered email address. To learn more about how to retrieve your password, read on for a comprehensive guide. Forgot My Password for Private Safe/File Safe on my OPPO A54 After you set a password on Privacy password, there will be security questions that you can choose or custom to help you retrieve your password once you forget it. You can also set your recovery E-mail as another recovery method. If you added the recovery methods and forgot your password, follow the steps below. Tap [Forgot password]. Choose between [Reset from security questions] or [Reset through security email address] and follow the prompt. On the other hand, if you did not set up any recovery methods for your Private safe, we want to inform you that you might not be able to access it. Note: We understand your concern regarding this. However, we in OPPO don't store your data, such as your password, for privacy concerns. Related article: How to Disable Password for Private Safe? How to Set Up Security Questions for Private Safe * Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.
What is the Difference Between Wi-Fi Direct and Wi-Fi Tethering
Applicable products:SmartphonesSystem version:No system version involved
Understanding wireless connectivity options like Wi-Fi Direct and Wi-Fi Tethering can help you maximize the potential of your OPPO device. While both allow you to share internet connections or connect devices without physical cables, they serve different purposes. Wi-Fi Direct enables device-to-device file transfers or communication without needing an internet connection, while Wi-Fi Tethering lets your phone act as a mobile hotspot, sharing its mobile data with other devices. In this guide, we’ll explain the key differences between Wi-Fi Direct and Wi-Fi Tethering, and when to use each feature for the best experience. Wi-Fi tethering means Internet sharing. It makes your phone a Wi-Fi router and allows you to share your phone's Internet connection with other Wi-Fi devices. Tethering works when your phone is connected to the Internet via mobile data or a Wi-Fi network. Note: Wi-Fi Tethering will automatically turn off if no device is connected for more than 10 minutes to save energy. A maximum of 10 devices can be connected but cannot be used simultaneously with features such as OPPO Share, Wi-Fi Direct, or Multi-screen Interaction. Wi-Fi Direct is used for data transport. It allows devices to connect to each other directly through Wi-Fi, without the need of a Wi-Fi network or hotspot, and without having to set up the connection. You can also use Wi-Fi Direct to share files with the help of third-party apps. Related articles: Why is My Wi-Fi Automatically Disconnecting at Night How to Connect OPPO Phone to Wi-Fi * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
How to Hard Reset OPPO Phone Through Recovery Mode
Applicable products:SmartphonesSystem version:All system versions
Smartphones are essential tools in our daily lives, but they can become slow or unresponsive over time. If you are experiencing lag, significant slowdowns on your OPPO phone, performing a hard reset may resolve these issues. This article provides detailed steps to perform a hard reset on your OPPO phone, aiding in restoring its performance and accessibility. Follow these instructions to return your device to optimal functioning. Note: Check your ColorOS/Android version in [Settings] > [About Phone] / [About device]. Hard reset your OPPO smartphone Performing a hard reset on your OPPO phone means initiating a system boot via Recovery Mode or ColorOS Recovery. It's important to note that a hard reset will completely erase all content on your phone and restore it to its original factory settings. To avoid losing important data, back up your information to an external drive or cloud before proceeding with a hard reset. If you forget your phone's lock screen password and cannot back up your data, you may experience data loss. To hard reset your OPPO smartphone, follow the steps provided below. Note: Back up your data before updating the system. If the battery of the device is 40% or below. Please connect your charger to the phone. The system will take 3-5 mins to update. Do not try to turn off your phone during the operation. First, turn off your OPPO phone by pressing and holding the Power button for 10 seconds. Press and hold both the Power and Volume Down buttons and release them when the OPPO logo appears. In the Recovery mode, select the language. Perform the following steps according to your Android version: • Android 12 and above: [Format data] > enter verification code to format > [Format]. • Android 11: [Wipe data] > [Format data] > enter verification code to format > [Format]. • Android 10: [Wipe data] > enter verification code > choose [Wipe data (retain contacts, messages, and photos)] or [Format data] > [Clear] / [Format]. Wait for the wipe data to complete and tap [OK]. The device will reboot and restore to its factory state. You can now begin to set up your device and restore the backup you made to the device. Note: You cannot perform a hard reset on your OPPO phone if you forgot your lock screen passcode and its recovery options. Prepare your warranty card and contact your nearest OPPO Customer Service; you can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center. Please be reminded that clearing your OPPO phone's lock screen passcode in the Service Center will cause you to lose all its data. Related articles: Set Up and Use Your OPPO New Phone Different Backup Methods to Restore Data on Your OPPO Phone How to Go to Recovery Mode on OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
Applicable products:SmartphonesSystem version:ColorOS 15.X,ColorOS 15 and above,ColorOS 15
Introducing the all-new OPPO Reno13 F 5G, a device that will take your experience to newer heights. This device is packed with innovative features and specifications that are designed to captivate you. Keep reading to discover what makes the OPPO Reno13 F 5G a game-changer. Premium level design The OPPO Reno13 F 5G makes an effort to deliver an extraordinary immersive viewing experience for its users with its 1.5K AMOLED screen display and operates at a refresh rate of 120Hz. Capture moments perfectly Make your moments more memorable with the camera setup of the OPPO Reno13 F 5G. The camera system is equipped with the following features: a 50MP main camera, an 8MP ultra-wide-angle camera, and a 2MP monochrome camera that supports AI Night Portrait to capture stunning nighttime scenes clearly. Immense battery performance The OPPO Reno13 F 5G features an impressive 5800mAh battery that provides all-day usage. Additionally, it offers 45W Super VOOC fast charging to enhance user experience with longer-lasting performance. The main parameters of the OPPO Reno 13 F 5G are as follows: Color: Plume Purple, Skyline Blue, Graphite Grey, Luminous Blue Weight: about 192g Screen: 6.67 inches 120Hz AMOLED,1080x2400 Processor: Qualcomm Snapdragon® 6 Gen 1 Mobile Platform Biometrics: Fingerprint, Facial Recognition Rear Camera: 50MP Main Camera with OIS+ 8M Ultra-Wide Angle Camera+2MP Monochrome Front Camera: 32MP Selfie Camera Battery: 5800mAh (Typical) Fast Charge: 45W SuperVOOC USB Interface: Type-C Operating System: ColorOS 15 system developed based on Android 15 Waterproof IP rating: IP69 Other: Underwater Photography, AI Night Portrait In the Box: Phone x 1 Charger x 1 (not applicable in EU) USB Data Cable x 1 SIM ejector tool x 1 Quick Guide x 1 Protective Case x 1 (not applicable in EU) The welcome letter x 1 Brand sticker x 1 Membership card x 1 For more information about OPPO Reno13 F 5G, please refer to the regional official website. * ALL images used are for illustration purposes ONLY. The actual product may vary due to product enhancement.
What is the AI Reply Feature on OPPO Reno13 Series
Applicable products:SmartphonesSystem version:No system version involved
The OPPO Reno13 Series introduces the innovative AI Reply feature, designed to simplify communication by generating quick, context-aware responses. This feature supports a wide range of messaging platforms and multiple languages, making it versatile and user-friendly. How to Enable AI Reply on OPPO Reno13 Series Bring up the sidebar in the App Select [AI Reply]. Select one of styles. What Apps does AI Reply Support The AI Reply feature works seamlessly with these popular apps: WhatsApp Instagram Snapchat Telegram Skype Facebook Viber Line Zalo QQ Wechat Messages What Languages does AI Reply Support Chinese (Simplified) Chinese (Traditional) English Hindi Italian Spanish Thai Indonesian Benefits of AI Reply Time-Saving: Generates appropriate responses instantly, helping users manage conversations efficiently. Customizable Styles: Adapts to different tones or contexts, providing flexibility. Multilingual Support: Breaks language barriers, making it ideal for global communication. The AI Reply feature enhances the Reno13 Series by offering a smarter, faster way to stay connected while maintaining a personal touch. Related articles: OPPO AI Studio: Creating Unique Photos with AI Technology What is AI Charging on OPPO Smartphones * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Applicable products:SmartphonesSystem version:No system version involved
Too many app notifications can be distracting. By default, apps request permission to send notifications upon installation. You can easily manage and customize these permissions in your OPPO device’s notification settings to control which apps can send alerts. Why Am I Getting Ads on My OPPO Phone and How to Remove Them Receiving advertisements frequently on your OPPO smartphone can be bothersome. And sometimes, it can bury the important notifications on your phone. You receive an advertisement notification because you might have enabled it in the past; to disable this feature, follow the presented path: For ColorOS 13 and above: Go to [Settings] > [Notification & Status Bar] > choose the app you want to manage, then toggle [Allow notifications]. For ColorOS 12 and below: Go to [Settings] > [Notification & Status Bar] > [Manage Notifications] > choose the app you want to manage, then toggle off the [Allow Notifications] / [Enable or Disable] button to disable and not receive notifications. Disable Ads Through the Control Center Swipe down from the top of the screen to open the Notification Center. Swipe left on a notification, tap [Settings], or the Settings icon. Then toggle off [Allow Notifications]. What to Do if Allow Notification Option is Greyed Out If the Allow Notification setting is greyed out for the app, go to the home screen, *long-press the app, tap [App Info] > [Manage notifications] > toggle off [Allow Notifications]. Note: This is only available for ColorOS 5.0 and above. Note: If you want to know more about managing the notifications on your OPPO smartphone, go to this link. If the Allow Notification setting is turned off for any application, notifications from this app will not be displayed on the notification bar or lock screen. Related articles: No notification on the Status Bar Show Lockscreen Notification on your OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.
Managing unwanted calls and messages is a common concern in contemporary communication. OPPO smartphones provide a practical resolution by enabling users to easily block and unblock specific numbers. If you have previously blocked a number on your OPPO device and now wish to reverse that action, this FAQ guide outlines two straightforward methods. Follow these step-by-step instructions to efficiently unblock a number on your OPPO smartphone, restoring control over your contacts and mitigating unwanted disturbances. How to Unblock Number in OPPO Phone There are two methods to unblock a number on your OPPO Smartphone. Please refer to the presented path below: Method 1: Go to your OPPO Phone’s [Contacts]. Tap and hold on to the contact you want to unblock. Then select [Remove From Blocklist]. Method 2: Go to your OPPO Phone’s [Messages]. Tap on the [Settings]/[Three dots] icon on the upper right corner of your screen. Select [Block and Filter]. Tap and hold on to the message sent by the number you want to unblock. Tap on [Remove From Blocklist]/[Recover]. Other helpful links: Find an OPPO Service Center nearest to your area Other articles you might be interested in: How to Merge the Contacts on Google Contacts How to Sync Contacts from Google Account to OPPO Phone * Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.
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